Reviews
This profile includes reviews for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 206 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromPrecious C
Date: 05/11/2023
We had ***** as ************** and he was very friendly and professional. Appreciated how he was very considerate around the family. Quick and transparent service!
Fox Pest Control HQ
Date: 05/17/2023
Precious, we are happy that your service with ***** went well. He is professional and experienced. You are in the best hands with him. Thank you for choosing ***!Sincerely,****************Customer Relations TeamReview fromLORI M
Date: 05/09/2023
I have been with Fox Pest Control since September 2020. I have never had one complaint about their professionalism, knowledge, friendliness or quality of work. We have been bug and pest free since then, with an occasional interloper from someone else's yard! Ha! I especially love that my yard is treated for fleas and ticks and I have not needed this treatment for my dog since 2020!! My technician, *****, is a very courteous and timely employee who takes the time to greet me and my dog as well as explain anything he will be doing on that particular day. He also gives me plenty of time to ask questions. I will never need another pest service except Fox!!Fox Pest Control HQ
Date: 05/17/2023
Thank you, ****! Hearing from our happy customers means the world to us. Our team is dedicated to providing you with the best experience. We are so lucky to have you in the Fox family! Thank you for your positive review! Sincerely,****************Customer Relations TeamReview fromJacqueline B
Date: 05/05/2023
I love Fox Pest Control. I just call and they come out. Pricing is very fair to keep away pesky bugs. I use Fox on both of my houses. One had mice and ant issues. Now they are gone.***** is great. She comes out on time, understands the issue, treats the issue, and plans for the follow up. I love knowing I can call anytime I see one of those pests and they will make it go away. I highly recommend Fox.Fox Pest Control HQ
Date: 05/08/2023
Thanks, **********! We are happy to hear of your positive experience with us! You are in the best hands with *****. She is experienced and thorough. Thank you for choosing ***! Sincerely,****************Customer Relations TeamReview fromChad H
Date: 04/26/2023
***** from the ************** location did a very great job and had excellent customer service!!Fox Pest Control HQ
Date: 05/01/2023
****, we are happy to hear that! ***** takes the best care of his customers. Thank you for choosing ***!Sincerely,****************Customer Relations TeamReview fromStephanie S
Date: 04/26/2023
I was upset about how they charged me thousands of dollars to install and set up the sentricon stations (termite prevention) and when I called a year later to cancel they said they will be removing them because they are "leased" this was never made clear and is a complete waste of money. They are easy to get online and install on your own. Don't waste your time with this company!Fox Pest Control HQ
Date: 05/25/2023
Hi *********, we are sorry for the misunderstanding about your Sentricon bait stations. One of our managers will be contacting you shortly to discuss your concerns and find a resolution you feel satisfied with. We appreciate the time you have spent as our customer, and we would love to continue working with you.*********,***********Customer Relations TeamReview fromGabriel & Dawn H
Date: 04/25/2023
The ******* ****************** and ************** were very informative about everything that was done. Awesome customer service! The service was done in a timely manner and very professional. They even knocked down all the spider webs around the house! I like that they called and notified us when to expect them also. I am so happy and looking forward to having a pest free home because I know they got the job done. I recommend Fox Pest Control...Fox Pest Control HQ
Date: 05/01/2023
*************** we are so happy to hear that your service went well. ******* and ***** make a great team! They are experienced and thorough. Thank you for choosing ***! Sincerely,****************Customer Relations TeamReview fromKeith F
Date: 04/24/2023
Our Techs ******************* and ******************* did a very professional job on my new home and very transparent service.Thank you ***!Fox Pest Control HQ
Date: 05/01/2023
*****, we are happy that your service with **** and ***** went well! They work great together to provide you with the best experience. Thank you for choosing ***!Sincerely,****************Customer Relations TeamReview fromGreg H
Date: 04/24/2023
I am a long standing customer of ********************** and Lexus is **************. She is always educating me on what she sees at our house and how to get rid of the pests that we are seeing. She always is pleasant and willing to explain the issue and what she will do to alleviate it.Fox Pest Control HQ
Date: 05/01/2023
****, thank you for your positive review. Communication is key to a successful service. ***** takes the time to make sure her customers are happy!Sincerely,************************ Relations TeamReview fromMichelle W
Date: 04/17/2023
***** is our sales rep and he helped work out a good deal for ** and included a military discount. He scheduled service the day we signed up and the techs were over within a couple hours. Our techs were Jhoquon and *****. They were professional, informative, and worked in a timely manner. They wore shoe covers for inside the house (important with crawling babies) and meticulously got all the floorboards. When treating the outside, they took care of some critters that were already present in our porch. They worked hard and efficiently! We are happy to have them do our quarterly service!Fox Pest Control HQ
Date: 04/19/2023
********, thank you for sharing your experience with us. We are happy that your service went well. Our team is dedicated to providing you with the best service. We are excited to have you in the Fox family. Please reach out if you need anything before your next service. Thank you for choosing ***!Sincerely,****************Customer Relations TeamReview fromEpie B
Date: 04/11/2023
The contracts are not there to help a customer obviously. So stay a customer. You better not have any issues or discrepancy with this company, cause you are out of luck. If you cancel you will be charged for another month. If you cancel and refuse service you lost 3 months paid and another month (for cancellation processing) and the contracted 150 for terminating early. Thats almost 350 to leave them. I hate how big companies act like they are there for you but s**** you when you dont want them.Fox Pest Control HQ
Date: 04/13/2023
Hi Epie, we are sorry that you had a negative experience when cancelling your service. When a customer commits to a ******** contract, they receive a significant discount. We do our best to clearly explain the early termination process and fees in our Service Agreements. We also do all that we can to address any issues and dissatisfaction that are causing a customer to want to cancel in the first place. We are sorry we were not better able to help you. Your account has been closed as requested, but if you need any future assistance, please feel welcome to call our office.Sincerely, ******************* Relations Team
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.