Reviews
This profile includes reviews for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 206 Customer Reviews
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Review fromKevin J
Date: 06/01/2023
Fox does a great job with my pest control. Our tech, ****, is very professional and meticulous. If I had a business, I would want **** on my team. *********************
Fox Pest Control HQ
Date: 06/05/2023
Thanks, *****! We are happy that you have been pleased with ****. He is experienced and professional. We are lucky to have him on our team! Thank you for choosing ***!Sincerely,****************Customer Relations TeamReview fromANTHONY S
Date: 06/01/2023
First, let me state this is the worst or very worst company we made the unfortunate mistake by picking themto spray our property for ticks and mosquitoes. The major problem i believe they have too many customers with very few qualified employees who understand the product thats being sold, and how its applied the customer properly. During the time we were unfortunate to be their customer no one would answer our call every time we called, but each time we were told to tap number 9 and someone would call us back. A call back was between 1 hour to maybe 1 day and some time we never got a call back. The next list describes all the problems we had with this company 1. First call we were told they didnt use organic Spray 2. Second call with a sales person, absolutely we do use organic spray 3. First service call he wanted us to sign a contract he did have organic spray 4. Second service call no organic spray 5. Third service call he had both organic liquid and granular spray, he did a great job covering the property 6. Yesterday service call, first he told us he didnt have granular spray and couldnt get any. When we told him what the last service call did he said he did it completely wrong and sprayed more properly then he should have, even though the first service call walked the property and gave us a price to spray everything. As of yesterday we stopped doing Business with them.Fox Pest Control HQ
Date: 06/07/2023
Hi *******, we apologize for your poor experience. I reviewed your account, and it sounds like some incorrect expectations were established at the start of your service. We are sorry that we could not deliver the type of treatments you were looking for. Your account has been closed as requested, but if we can provide any other assistance, please feel welcome to give ** a call.Sincerely,******************* Relations TeamReview fromCynthia L
Date: 05/26/2023
The door to door salesman who you speak to makes it sound like a great purchase to sign up for the 2 year contract. You get a $200 dollar discount if you sign today for $184.41 for 4 seasonal treatments. You have to give them a card to do autopay. They email you the receipt with a contract that states you are paying $60/** for 2 years and if you cancel before that.you have to repay the $200 discount AND a cancellation fee of $250. You have 3 days to cancel from the day you sign up. IF however, you dont check your email frequently, you are screwed. VERY SHIFTY MARKETING I MIGHT SAY! They went through an entire retirement community with this marketing strategy.Fox Pest Control HQ
Date: 05/29/2023
Hi Cynthia, we are sorry for the misunderstanding about your service pricing. We strive to clearly explain all service details so customer have a full understanding of their plan. We apologize that this wasn't your experience. One of our managers will be reaching out to you shortly to address your concerns and answer any questions you have. Sincerely, Michelle B. Customer Relations TeamReview fromWiley L
Date: 05/26/2023
I truly over the past 3 years have enjoyed Fox Pest Control and ***** is the best Tech I could have. He is a professional and respectful of our house and property. If he has had to come back out it is within 3-5 business days and they spray and place down the granular for ant, spiders, and other insects. ***** thanks man and the calls to make sure we know the day of treatment is awesome truly appreciate the professional work. W ***Fox Pest Control HQ
Date: 05/27/2023
Wiley, we are so happy to hear that. Shahn goes above and beyond for his customers. He is an asset to our team. Thank you for trusting Fox with your home over the past three years! Sincerely, Rachel J. Customer Relations TeamReview fromTimothy B
Date: 05/25/2023
Completely ignored a no solicitation sign in my neighborhood. Asked very politely for the sales person to leave and he said sure with a shot eating grin. ***** rep ******** to go down the block she saying that they would leave.Fox Pest Control HQ
Date: 05/26/2023
Hi *******, we apologize for any inconvenience our representative caused you. We appreciate your feedback and will share it with our Sales Manager. If there is any other assistance we can provide, please feel welcome to call our office.Sincerely,***********Customer Relations TeamReview fromCrystal B
Date: 05/24/2023
I started up with Fox Pest Control about five years ago when we first moved down here (our new home was covered in wasps that were HIGHLY aggressive). *** cleared them out & I have been so happy with their services that I added the *************** treatment every month. ***** is ******************** is so great at what she does, as well as being very personable & professional. Overall very happy with my service!Fox Pest Control HQ
Date: 05/25/2023
*******, thank you for trusting Fox with your home. Our team is experienced and detailed. You are in the best hands! We are happy to have you in the Fox family!Sincerely,****************Customer Relations TeamFox Pest Control HQ
Date: 05/25/2023
*******, thank you for trusting Fox with your home. Our team is experienced and detailed. You are in the best hands! We are happy to have you in the Fox family!Sincerely,****************Customer Relations TeamReview fromRoswell S
Date: 05/20/2023
I will never deal with these people again they themselves do not know whats going on and the technicians that come out are the ones that have to deal with their poor sales people. He gets stuck in the middle trying to sell me more stuff that I didnt need that I didnt request and would not honor the paperwork that we had shown them of the price that was originally agreed-upon. They get zero stars but apparently I have to put one.Fox Pest Control HQ
Date: 05/25/2023
Hi *******, I am sorry this has been your experience. The service you describe is far below our standards as well, and we would love to set things right as soon as possible. The information provided is not pulling ** an account ** our system, so please call our office at your earliest convenience. Ask to speak with **** or ****, and they will work to address these issues.Sincerely,***********Customer Relations TeamReview fromAdam B
Date: 05/17/2023
I cannot not nor will I give this company any stars (had to to submit review). Ever since we signed up over a year ago we've had nothing but problems. When they are scheduled to come out, they never show. Every time they were scheduled to come out we asked that they call so we could put the dogs away. THEY NEVER CALL. We have ants, huge spiders, wasps, etc. Nothing they have done has helped. They were suppose to come out one day, when called to get an ETA, company stated the tech had already been out. We sat outside waiting all day and they did not show. We were told then a manager would come out between 4-6 to check the work - the manager never showed. Finally the tech came and stated he had been so busy - we said oh you must have put in that you were here when you weren't because you were busy? The tech wouldn't respond. He said he would do a quick job (we had another appt to get to). We asked him to do a thorough job and showed our problem areas. The tech never touched the problem areas, sprayed for 1 minute and left. We called the next day to complain. The manager (****** - wouldn't give ** her last name) told ** the *** showed the tech had been here. Apparently the tech sat at the end of our driveway for 5 min, put that he completed the job and left. The manager wanted to argue with **. When the monthly amount was to be withdrawn from our account, they would over withdraw by $200, after a couple days the money would go back into the account. We cancelled our service. They have to send a tech out to remove all the termite stations. Thinking it would be easier to buy the stuff ourselves and spray ourselves, the tech told ** yes, you have to do this every month for it to really work. They come out quarterly. He said it was their way of making money. He said we could by the spray stuff anywhere. The manager tells ** no they only have special spray that only they can get. This is a very dishonest, untrustworthy company. I do not recommend this company to anyone.Fox Pest Control HQ
Date: 05/25/2023
Hi ****, I am sorry for your frustrating experience. The technician you spoke with gave you incorrect information about our products and services, and he is no longer with our company. We apologize for not rectifying these issues sooner. Your account has been closed as requested, but if you ever need assistance in the future, please feel welcome to reach out to **.Sincerely,******************* Relations TeamReview fromRL H
Date: 05/15/2023
Just had our 1st treatment by Fox technician. ***** went above and beyond, making sure everything was pristine and all areas were treated.Fox Pest Control HQ
Date: 05/17/2023
RL, that is great to hear! ***** is experienced and detailed. We are excited to welcome you to the Fox family! Sincerely,****************Customer Relations TeamReview fromAbbey T
Date: 05/12/2023
******** and ***** were amazing at their jobs and very professional! Definitely Recommend both of them!Fox Pest Control HQ
Date: 05/17/2023
Thanks, *****! We are happy that your service with ******** and ***** went well. They make a great team!Sincerely,************************ Relations Team
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