Reviews
This profile includes reviews for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 206 Customer Reviews
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Review fromCrystal S
Date: 06/20/2023
Every single time we've had an appointment scheduled they never show up even after confirming the appointment and it's almost impossible to get intouch with someone - If our call is returned it's several hours later. We spoke to a manager and she was rude and snippy and acted like she was being bothered and refused to help. I wouldn't recommend this company - Very unprofessional.
Fox Pest Control HQ
Date: 06/26/2023
Hi *******, I'm sorry that several of your appointments have been rescheduled. This is undoubtedly inconvenient and frustrating, and we need to do better for you. I have reached out to another of our managers, and she will be reaching out to you to resolve these issues. Please continue to keep us informed about how you feel your service is going. We are eager to meet your pest control needs.Sincerely,******************* Relations TeamReview fromAl L
Date: 06/18/2023
Very timely and professional service - great job inside and outside - **** took time to inspect the property and do a thorough application.Fox Pest Control HQ
Date: 06/20/2023
Al *** we are happy to hear that your service with **** went well! Thank you for taking the time to share your review! Sincerely,****************Customer Relations TeamReview fromDaniel B
Date: 06/16/2023
Three out of five scheduled appointments have been missed. The first initial set up they gave me a 4-hour window that they missed so we cancelled the service. The salesman called back and convinced me to give it another try. On their second try the tech said he could not seal up the house or identify where they were entering the house (this was why he came in the first place). A call made about this was not returned. Over the next few months very little changed with our mouse problem as we continued to see droppings just about every day. They are supposed to come out every three months, but the first one was not scheduled so we were not ready for it. The tech did not ring the doorbell or try to call us, just arrived walked around the house and left (we have security cameras that recoded this). A phone call about this was not returned (its hard to get any one to answer their phone.) Today I am trying to cancel the account, spent 45 min waiting for some one to answer, they refused to close the account over the phone. The customer service agent was very rude refusing to listen just repeating her script over and over and when I asked to talk to a manager, she said one would have to call me back, like thats ever going to happen. They have yet to call back when promised. Very shoddy customer service and suspect results for their pest control.Fox Pest Control HQ
Date: 06/19/2023
Hi ******, I am sorry to hear of your frustrating experience. This is certainly not the level of service we strive to provide our customers. I have shared your review with our ***************** team, and they will be reaching out to you shortly. We are eager to address your concerns and set things right.Sincerely,******************* Relations TeamReview fromDawn B
Date: 06/16/2023
We had a significant rodent issue that needed immediate attention at our home. I reached out to Fox because my office uses their commercial services and has been happy. Fox fit me in SAME DAY! ***** was on time, professional, explained everything in simple terms and took care of our issues. He was very knowledgeable and listened to our concerns and addressed everything. I am very happy to have met and worked with *****. We were able to move from a very anxious time to resting well knowing the problem was taken care of. We will continue with a contract because I appreciate the responsiveness and professional technicians. It is a comfort knowing I have a great company in my contacts!Fox Pest Control HQ
Date: 06/20/2023
****, we are so happy to hear that! Your safety and comfort in your home is our top priority. Our team is dedicated to providing you with the best care! ***** is professional and experienced. You are in great hands with him. Thank you for trusting Fox with your home!Sincerely,************************ Relations TeamFox Pest Control HQ
Date: 06/20/2023
****, we are so happy to hear that! Your safety and comfort in your home is our top priority. Our team is dedicated to providing you with the best care! ***** is professional and experienced. You are in great hands with him. Thank you for trusting Fox with your home!Sincerely,************************ Relations TeamReview fromVa D
Date: 06/14/2023
*** was a great pest control service person. Very professional and friendly.Fox Pest Control HQ
Date: 06/16/2023
Va ******, we are happy that your service with *** went well. Thank you for choosing ***!Sincerely,****************Customer Relations TeamReview fromNishikawa N
Date: 06/13/2023
Salesperson from Fox wanting to sell services entered my open garage and wouldnt leave. Told him we have someone for years and not interested. Had to yell at him to get out. Tried to close garage doors and he blocks it so it wouldnt close. Aggressive sales tactic noted in other reviews and seems to be a normal business practice.Fox Pest Control HQ
Date: 06/16/2023
Hi *********, we apologize for the inappropriate actions of our representative. This type of behavior is not in line with our company values and standards. We appreciate you bringing this to our attention so that it can be corrected. If there is any assistance we can provide you, please reach out to **.Sincerely,******************* Relations TeamReview fromErik P
Date: 06/12/2023
Our tech ************** In ********************** is awesome. Super friendly, knows what hes doing and is quick about his job.Fox Pest Control HQ
Date: 06/14/2023
****, thank you for sharing your review. We are happy that you have been impressed with *****! He goes the extra mile for his customers!Sincerely,****************Customer Relations TeamReview fromKay W
Date: 06/11/2023
***** did a super job inside and out. Very cordial and attentive.Fox Pest Control HQ
Date: 06/14/2023
Thank you for sharing, ***! ***** goes the extra mile for her customers. We are lucky to have her on our team!Sincerely,************************ Relations TeamReview fromLea P
Date: 06/09/2023
A salesman showed up to our door at 8:35PM on a Thursday evening. He knocked on the door before ringing the doorbell. I answered and told him I could not speak because my children were sleeping. He proceeded to try to sell me a deal on pest control and said that several of my neighbors were using his company. I asked for a business card or information pamphlet and he said he didn't have any. I am very annoyed and concerned that a company is soliciting business at that hour of the night. I would never use this company for that very reason.Fox Pest Control HQ
Date: 06/16/2023
Hi ***,We apologize for the inconvenience our representative caused you. Thank you for your feedback and helping us to improve our practices. If there is any assistance we can provide you, please feel welcome to call our office.Sincerely,***********Customer Relations TeamReview fromMike A
Date: 06/01/2023
***** did a super job on a dreary, drizzly day.Fox Pest Control HQ
Date: 06/05/2023
****, thank you for sharing your review! ***** goes the extra mile for her customers. We are happy that you were pleased!Sincerely, ****************Customer Relations Team
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