Reviews
This profile includes reviews for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 206 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromErik W
Date: 07/06/2023
They must be paying for or having their employees leave good reviews because after paying them $1375 w/ veteran discount for bed bugs job, they sprayed a total of 15 minutes.5 minutes first visit 10 the second, they didnt move anything, cover anything, the absolute minimal effort by this company to do anything other than take your money. They claim to guarantee satisfaction or a free treatment, also not true! Upon letting them know that the bed bugs persisted, they told me their is nothing they can do. The owner likes to go behind these reviews and act as if they will reach out in the future to make things right but also poppycock! Great at lip service. Im actually terrified they have a 4 star rating in the BBB ?? NEVER AGAIN!!!Review fromShireen
Date: 07/03/2023
The service man was very thorough and went the extra mile by filing in holes in the foundation. Was quick and quiet and did a good job!
Fox Pest Control HQ
Date: 07/06/2023
*******, thank you for sharing your positive review! We are happy that your service went well. Thank you for choosing ***!Sincerely,****************Customer Relations TeamReview fromJoe W
Date: 06/30/2023
Not a reptile company. ***************, ******** Will not allow cancellation of service.June 30th 2023 Please Please do not contract with FOX PEST CONTROL.Note: They do not deserve one star..I can cancel with a 250 cancellation fee.I was already billed $59 with no service!!!They bill every month and deliver service every three months.Watch the VERY VERY fine print of the contract.********Fox Pest Control HQ
Date: 07/06/2023
Hi ***,I apologize for the misunderstandings about your service. We do not treat reptiles but a list of covered pests can be found on our website and on your service agreement. Our records show a full exterior treatment was done on your home on May 5th, and the service ticket was signed by a resident of the home. If you have any questions about what was done during that treatment, we would be happy to send you a service report. One of our managers will be contacting you to clarify your service price and schedule and work to address your concerns. We are eager to deliver a service you are fully satisfied with.*********,******************* Relations TeamReview fromEileen T
Date: 06/28/2023
Terrible I bought into pest control services from Fox on 9/21/19. I hired *** to take care of a mouse problem. I paid an extra $1800 for their exterior/exclusion services in addition to their quarterly service, since according to the sales person the exclusion service came with a guarantee and was more effective than just a "trap and kill" service. Technicians came shortly after to do the exclusion work and set up traps and bait boxes all around the interior of my house to catch the existing mice. After several months, it appeared the exclusion work was not working, since during each quarterly service call the technicians continued to find mice or evidence of mice in my attic. As outlined in the contract, I called within the first year to complain to a general manager that the guaranteed exclusion service was not working, and wanted to be refunded the $1800 I paid for this service. This general manager, and all the subsequent managers, I complained too, said before they could refund my money, they wanted to send out their exclusion technician to do more exclusion work, since some exterior openings might still exist. This exterior/exclusion work has occurred 3 additional times since the initial service (7/8/21, 11/19/2021, 3/22/22) to no avail. Several managers have told me that I never should have been told the service was guaranteed to get rid off mice. "It's impossible" they said. In December 2021, one of the service managers from their *************** said he would refund my money, after he came to my house to inspect the situation. He came to my house, but unfortunately I never heard from him again, despite texts and phone calls. Each quarterly there continues to be evidence of mice in my attic. I am definitely on a trap and kill service which I wanted to avoid. This is beyond frustrating. I am still waiting to be refunded for the guaranteed service I was promised.I feel Fox Pest Controls service of getting rid of mice is sold under false pretenses.Fox Pest Control HQ
Date: 07/06/2023
Hi ******,I am sorry for the prolonged frustration you have felt with your service. I have shared your comments with our branch management team, and they will be reaching out to you to resolve these issues. We are committed to upholding our guarantees and warranties and will ensure we fulfill these commitments to you.Sincerely,******************* Relations TeamReview fromLisbet C
Date: 06/28/2023
I really appreciated how friendly and professional my tech Lexus was! Thank you!Fox Pest Control HQ
Date: 06/29/2023
******, thank you for your positive review. ***** takes the best care of her customers. We are lucky to have her on our team!Sincerely,************************ Relations TeamReview fromMichael B
Date: 06/26/2023
Signed a two year contact for services to take care of ********* ants and bees. A year later I have property damage. Not worth the money. Their customer services is sub-par. I would not recommendFox Pest Control HQ
Date: 07/25/2023
Hi *******, we are sorry that you have been disappointed in your services. I overlooked your account and noticed that you spoke with ***** to discontinue your services. We are sad that you were less than satisfied with our customer service. Thank you for sharing your experience with us so that we an improve. Sincerely,****************Customer Relations TeamFox Pest Control HQ
Date: 08/07/2023
***, we are sorry for the confusion and frustration. I listened to your initial call, and our representative stated that the monthly bill would be $65. The monthly payment equals 1/3 of the Quarterly treatment price. We would love to chat over the phone to find a solution. Please reach out to our office at a time that is convenient for you.*********,************************ Relations TeamReview fromDanielle W
Date: 06/23/2023
We have been using Fox Pest control for over 8 years and we are so pleased with them. Lexus is so thorough and knowledgeable and friendly.Fox Pest Control HQ
Date: 07/25/2023
We are happy to hear that, ********! ***** goes the extra mile for her customers. Thank you for choosing ***!Sincerely,****************Customer Relations TeamReview fromKristin L
Date: 06/22/2023
Terrible customer service! They claim to have same day service but don't treat existing customers the same way. Called for emergency service and it took two weeks to get a technician out - this happened on two separate occasions. We have the same insect and rodent population even with service, so the treatments are also ineffective. Any time I would need to move the service dates it was always a disaster and the dates would be wrong. Tried cancelling service and they refused, just kept repeating the same script over and over. Even provided written notice and they still will not cancel. Their business model seems to be ignorance and intimidation.Fox Pest Control HQ
Date: 07/25/2023
*******, we are sorry for the frustration that you have felt. I have looked over your account, and it has been closed out. Thank you for sharing your experience so we can address areas needing improvement. Sincerely,****************Customer Relations TeamReview fromAndrea D
Date: 06/22/2023
Fox pest control sent an out of state sales person around my neighborhood making up lies to create an emergency so people would by over priced, underperforming pest systems from Fox. The sales people told some people there were termite infestations, poisonous spider issues, rats, etc. Also, I saw an increase in bug activity after using them. This company is dishonest.Fox Pest Control HQ
Date: 08/22/2023
******, we are sorry that your experience was less than five stars. It is never our intention for our customers to feel like we are being dishonest. I see that you have spoken with our office staff, and they have closed out your account. I have passed your feedback on to management to address with our sales team. Thank you for sharing so that we can improve. Sincerely,****************Customer Relations TeamReview fromSudershan P
Date: 06/21/2023
I have asked you to stop the service on April 30th. Violating the contract which requires only 30 days notice, you have notified that you have serviced my house. How can you come to my house without my permission and go around my house after 50 days of notifying you about the "stop service". How could you enter my property without my permission since I cancelled the contract. I called ***** times and waited long times each time I called, none answered my call. Defying my cancellation of the service, you come my home without my permission and claimed that you have serviced my house and charged $154.55. Without any notification you have increased the charges by 50%. You are engaged in unfair and fraudulent business. You better stop this. I will report Better Business Bureau and ***** Attorney General for guidance regarding this matter. VERY POOR SERVICE!Fox Pest Control HQ
Date: 06/26/2023
Hi *********, I am sorry for the frustrations you have encountered while cancelling your service. This is certainly not the experience we want to give our customers. I have reached out to our management team, and one of the them will contact you to assist in closing your account. Sincerely,***********Customer Relations Team
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.