Reviews

This profile includes reviews for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fox Pest Control HQ has 74 locations, listed below.

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  Fox Pest Control HQ

  1047 S 100 W Ste 210 Logan, UT 84321-6789

  
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  Fox Pest Control Pittsburgh

  377 Northgate Dr Warrendale, PA 15086-7572

  
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  Fox Pest Control Northern Virginia

  22560 Glenn Dr Ste 116 Sterling, VA 20164-4440

  
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  Fox Pest Control, LLC

  1206 S Adelaide St Ste 6 Normal, IL 61761-5119

  
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  Fox Pest Control Rochester

  333 Metro Park Ste M-108 Rochester, NY 14623-2638

  

Review Details

• Review fromDUSTIN W

  Date: 08/04/2023

  Just like everyone else I am having issues with Fox Pest Control. They have been billing me for months for a mosquito service that they won't show up and spray for. To make matters worse I also pay for their normal service which they applied to my neighbors house in error. I have been trying to get a hold of them for days. I wait on the line for over **************************************** to leave a message. I get no call back. I have emailed them as well with no response. THIS IS A SCAM SERVICE. AVOID AT ALL COST.
  

  Fox Pest Control HQ

  Date: 10/05/2023

  ******, we are sorry that you have been frustrated with our billing and services. I found your account and I see that your serviceshave been cancelled. I have passed your review on to management to ensure that this does not happen again. Thank you for sharing so that we can improve.Sincerely,************************ Relations Team

• Review fromDaniel P

  Date: 08/04/2023

  Dont do business with this company techs are not trained management is not trained they cussed at my wife proceeded to call her a liar and then get involved in our conversation about the lack of work theyve done . **** is the manager of the location we used. He made my wife cry not once but twice because he ate his words and she called him on his bs. H*** back his poor excuses of techs misdiagnose pest for a yea. Then when questioned on why they didnt know they hung up on her. TAKE YOUR BUSINESS ELSEWHERE. Anything is better than this company. Cussing name calling lying not a company anyone wants to deal with. **** and ****** ARE ABSOLUTELY WORTHLESS. Boycot this company
  

  Fox Pest Control HQ

  Date: 10/05/2023

  ******, we are sorry that your service was less than five-stars. The experience you have described is not ok and is not normal for Fox. I have passed your information on to the appropriate manager so that we can ensure this does not happen again.Sincerely,************************ Relations Team

• Review fromJulie M

  Date: 08/03/2023

  Horrible customer service! I had a bee issue and I paid the yearly fee to get rid of them. Called several days after and stated I still had an issue. I had to wait 30 minutes to speak to someone. They told me to call back in a week. I called back still with a horrible bee issue and waited for 30 minutes again to be sent to voicemail and told someone would call me back in 2-3 days. Unacceptable! I paid for a service and you cant even get them to make food by what their contract says.
  

  Fox Pest Control HQ

  Date: 08/07/2023

  *****, we are sorry that you have had such frustrating wait times! We are very understaffed right now and are working as fast as we can to get back to our customers. I see on your account that a target treatment was scheduled for 8/7/23 and completed. Please reach out if activity still doesn't decrease. We appreciate you as a customer. Sincerely,****************Customer Relations Team

• Review fromMonserrate S

  Date: 08/02/2023

  Una vez cumplas el contrato de los aos de servicio hacen hasta lo imposible para no contestar la llamada para seguir cobrandote la mensualidad y no puedas cancelar. Dos aos por 6 visitas. Y si quieres un extra van a tu casa pero no los das que tu puedes estar en la casa as que olvidate de que fumiguen dentro de *********** no puedes faltar a tu trabajo. Cobran cuando les da la gana no hay un da especfico. Para mi es la peor compaa. Lo ******************* que tienen es el chico que siempre nos da el servicio. Ya pasaron dos aos y se les dijo un mes antes de que se acabaran los dos aos que queramos cancelar y se han hecho los locos, no devuelven llamadas, no contestan el telfono, llaman para cobrar porque se les cambi la tarjeta donde cobraban y no sabemos como lograron volver a cobrar, a la muchacha que llama a cobrar se le dijo que no queramos mas el servicio y nos dijo que se lo tenamos que decir un mes antes de cancelar o sea ya van dos meses que se le dijo y no cancelan el servicio. Optar por parar el pago en el banco tiene un costo y no tenemos porque hacerlo cuando simplemente se le dijo QUE YA NO QUEREMOS SU SERVICIO! Fuimos a la oficina ********************** y esta est siempre cerrada.

• Review fromDijana D

  Date: 08/02/2023

  Horrible! Have been trying to cancel services since the beginning of this year. Called twice and told them I wanted to cancel. Last call was in April and was told I would be charged for *** and it will be my last charge. They again charged me on 8.1.23 and when I called they said they had no record of me calling twice to cancel. They record these calls and said they would try to pull the call records. Now they are saying they have to have IT **** to pull them since they are over a month old. Won't answer my phone call when I call but if I call from a different number they answer. Will not refund my money or tell me how long it will take IT department to find my April phone call when I called to cancel services for the second time. Horrible customer service! A SCAM do not get into contract with them!!!My husband got thru today since he called from his cell and told them to cancel TODAY and was told they can't do that they need a 30 day notice. He said "this is your notice' but they still won't cancel . It is maddening. No telling how many people they have stolen money from in this scam.
  

  Fox Pest Control HQ

  Date: 08/29/2023

  ******, we are sorry that your experience was so frustrating. We should have been more detailed in our notes so that you didn't get the run around about your first call to cancel. I pulled up your account, and I see that we were able to get your account closed out and refund you for that last charge you received. Again, I am so sorry that your experience was not better. Thank you for sharing so that we can improve. Sincerely,****************Customer Relations Team

• Review fromBeth F

  Date: 07/31/2023

  DO NOT book Fox whatever you do!! I have tried to cancel service three times and they came again today!! They are scam artists and every time they come we end up with over 10 wasps INSIDE our home! They keep calling and harassing me to continue service and EVERY time I say I want to cancel. Last call they ASSURED me the service was canceled and today I just got an invoice that they charged to my account and sprayed my house again. I honestly am at my **** end and don't know what else to do to stop them from coming to my home. It is beyond frustrating. I may have to try and stop them through the courts. DO NOT USE FOX. you will be sorry.
  

  Fox Pest Control HQ

  Date: 08/22/2023

  ****, I am so sorry for all the frustration. From reading your review and looking over your account, I see that some mistakes were made on our end. I wish you had a better experience! I noticed that you have talked to Cally, and she has closed out your account and waived the cancellation fee. She has also credited your account for the ************ since you tried to cancel before that. Again, we are so sorry. Thank you for sharing your review so that we can improve. Sincerely,****************Customer Relations Team

• Review fromMary E

  Date: 07/28/2023

  Horrible communications. Can't reach on any telephone line. Technician has not shown at my house although I was billed for over 3 months work. Requested cancellation of my contract via phone and was assured that it would be cancelled without penalty as they could not prove if anyone did come to my home. I was just charged again for service. Still on phone now, waiting over 1 hr for answer. Dishonest business.
  

  Fox Pest Control HQ

  Date: 08/11/2023

  Hi ****!We feel so bad that you have had a hard time reaching our office. We are understaffed right now and are working hard to get to all of the phone calls. I talked to ******, who is over your account, and she told me that she was able to reach you by phone. She said that she agreed to close your account and refund your card for that last charge. Again, we are sorry for all the frustration we have caused. Thank you for sharing your feedback so that we can improve! Sincerely,****************Customer Relations Team

• Review fromArchie P

  Date: 07/27/2023

  I have been charged 3 times in a month for services that were not properly done. I still have insects inside and out. I called and scheduled an appointment for today, 48 hours earlier. They requested the afternoon, I had someone scheduled to be at the house to let the technician in, only to receive a call today canceling my appointment. I voiced my concern, and was rudely told it wasn't their problem. I told them, I would no longer use their service, she quickly responded that I would be charged a $250 early cancellation fee. I wasn't aware that I had been signed up for a contract. The fee was charged before, I even finished the conversation. This is ridiculous customer service.
  

  Fox Pest Control HQ

  Date: 10/05/2023

  ******, we are so sorry that you were not pleased with our service. I would love to have you speak with a manager to help resolve your concerns. Please contact our office at your earliest convenience. Sincerely,****************Customer Relations Team

• Review fromRebecca G

  Date: 07/26/2023

  This company, for 4 months now, has been told repeatedly by numerous members of the household, that we no longer wish to use their services. We also had to cancel the credit card on file, due to them charging us for service even when we did not receive service. I have been harassed on a regular basis for a balance that doesnt exist, even when provided proof of payment. We have even had them not show up for past service, yet still got charged for it, then was rescheduled without us having any say in the day/time. It has been since February 2023 that we have had non stop problems. They used to be great, and have truly gone down the drain drastically since the end of 2022. Ive NEVER had to file a complaint with the BBB for any business in my life- however- Im at a loss at this point. Over the last 5 months they have on numerous occasions tried to charge us for service, on the card we cancelled, after being told at least every other week, that we no longer wish to utilize their company and its services. Maybe other areas/regions dont have this problem, however this location and region again has gone down the drain, and would Highly recommend any inquiring customers, to run the other way, pending you dont want to be harassed and overcharged. My mother who lives at the residence is going through cancer treatment, as well as heart conditions and surgery, and this harassment has caused numerous issues from the stress and anxiety it has induced in her. Go with another pest control company and save yourself the headache that will surely come about down the line, after they initially provide good service, call it a scam, a con, I dont know- however when theyve done and continue to do this, to customers whove been loyal for YEARS, it is disgusting disappointing and absolutely mind blowing. I could go on much longer, yet, I think Ive made my point.
  

  Fox Pest Control HQ

  Date: 08/22/2023

  *******, we are sorry for the stress we caused for your family. I read over your account and see that you called in and talked to ******* Since the ************ was never completed, she credited the balance on your account. ****** also closed your account without charging the cancellation fee. We realize that we have made mistakes with your account. Thank you for sharing your experience so that we can improve. Sincerely,**************** Customer Relations Team

• Review fromJimi C

  Date: 07/25/2023

  These people lied to me to try to get me to increase my service. They tried to upgrade me the day after my service started. They refused to cancel my service despite several calls and NEVER did a manager call back as promise. Stay away
  

  Fox Pest Control HQ

  Date: 08/04/2023

  ****, I am sorry to hear of your negative experience. It is never our intention to make our customers feel that way. Unfortunately, I am unable to locate your account with your name and email provided here. We would love to chat and make things right. Please contact our office at your earliest convenience. Sincerely,****************Customer Relations Team