Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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iFIT has 6 locations, listed below.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
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  iFIT

  E 1725 N #727W River Heights, UT 84321

  
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  iFIT

  945 S Main St Smithfield, UT 84335-2303

  
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  iFIT

  1410 Willis Rd North Chesterfield, VA 23237

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  iFIT

  230 S Main St. Highlands, TX 77562

Review Details

• Review fromSean B

  Date: 02/23/2024

  Machine hasnt worked in a year. Cant get ahold of anyone without being on hold for hours. Theyve sent 5 replacement parts and none work. Some were missing parts. This company is awful and their product is garbage. They rolled out a software update that rendered thousands of machines inoperable and they've yet to make it right. I will never buy anything from them again

• Review fromErin S

  Date: 02/22/2024

  I purchased a NordicTrack Commercial **** Treadmill in 2019. I let our iFit membership go and we would use the machine in manual mode. I missed having the iFit, so i renewed the membership and the iFIT workouts reappeared on the screen. We always left the machine on for updates. Some time after Christmas 2022, the console stopped working, rendering the machine completely useless. We assumed it was us. We followed instructions and tried to do a factory reset which did nothing. The screen is white and flashes iFIT endlessly, no buttons on the machine work. I have reached out to iFIT to report the issue now that I am finding that thousands of other consumers have had this same experience. My equipment warranty is still in place, but labor will not be covered, so I have been told I will need to pay a minimum of $318 before taxes and fees. For the $2400 I spent on the machine this is unacceptable. I would not recommend NordicTrack or any iFIT related products to anyone. I've also been paying for an iFIT membership for a machine that doesn't work for 14 months - shame on me but I was hoping keeping it would help troubleshoot the issue.

• Review fromTy W

  Date: 02/22/2024

  I purchased S22i NordicTrack bike #2 and #3 online. I had to return one, unopened, because the recipient of the gift did not want it. I accept the $250 return shipping since I was dumb enough to buy it online. But a 10% processing fee for an unopened product?? **************** merely cited the inflexible return policy So I suggest NEVER buying their equipment online and MAYBE patronize a company with better policies. Im done with them.

• Review fromPaul T

  Date: 02/21/2024

  I ordered a NT FREESTRIDE TRAINER FS14i and MAT,FLOOR,BLK. The items did not ship yet, but after reading all of the negative reviews I decided to cancel my order. The order has not even shipped yet but ifit wants to charge me $540.50 in cancelation fees for order number NT12761765.

• Review fromConnie N

  Date: 02/20/2024

  I purchased a NordicTrack s22i bike in 2020. I have enjoyed the bike up until about a year ago. During a workout the screen would buffer. My modem and router are 5 feet from the bike. This was an intermittent issue. After many software updates over the last 3 years, my bike eventually could not connect to Wi-Fi. I was on the phone with tech support for over an hour and they eventually told me that I would need to purchase a new monitor and that would cost $700. This is so disappointing! I just spent about $2000 for the bike! I was then told I could still use the bike with the IFIT app on my IPAD. but I would have to manually adjust the incline and resistance myself during the ride. How aggravating. One of the cool features on this bike was the automatic adjust for incline and resistance throughout the ride. So the last straw was while riding, the track on the screen went out and I called tech support and they informed me that the magnet on the fly wheel was dislocated and it was. I am so frustrated and disappointed in this product. I dont recommend this bike at all. You are probably better off buying a Peloton.

• Review fromJuan R

  Date: 02/19/2024

  Hi I bought a Pro-form hybrid trainer within 3 months and a week, it was showing double the miles ,calories burned and rpm's. Contacted them and was told they couldn't find a technician in my city but would reimburse me up to 200 dollars if I found one myself. If they couldn't find one for me much less would I find one. They have sent me 4 different parts already worth almost the price of the machine which I replaced myself with the visual app, and still no luck now the resistance are backward to, the setting's are 1 up to 16 1 being easiest and 16 hardest it's the opposite 1 hardest and ******************************************* a tech. to check out the machine or get me a replacement. Was told they would escalate my case. Was given an email to contact them have sent email to them but no response yet it's been 2 weeks now.

• Review fromMichael M

  Date: 02/15/2024

  We bought a nordictrack treadmill just over two years ago. The deck has broken within those two year and the motor controller motherboard has shorted out three times. I have asked for my money back or a new treadmill but they wont do it. I would never buy a treadmill from them again. It was an expensive machine that last a short time. Also the incline stopped working within the first year

• Review fromKristine A

  Date: 02/12/2024

  Garbage....Absolute Garbage!!!!! So spent $$$$$$ on a Nordic Track treadmill which doesn't offer any programs unless you use IFit and pay their fees for that. Fine but you cannot simply get an individual membership....I do not need to pay for a family plan when it is just me at home using it. It is absurd that this is so hard to do. Would absolutely NEVER recommend Nordic Track again and def. not I Fit.

• Review fromKelly H

  Date: 02/12/2024

  Nordic Track and ******* are the worst charlatans I've dealt with. I talked with salesman about only being able to take delivery on a certain day of the week at least five times due to my work situation. He assured me the day would work and I'd be contacted by their delivery crew to set up a day that day I'd requested.All this was a lie. The company did not deliver to my address on that day.Next up? At least 50 emails, 45 chats, ***** hours on hold with NT/delivery people/ *******/Ifit. Their small print states that they charge 250 + 10% for returns when items ship. So they ship the second you hit purchase leaving zero time to read all their idiotic fine print. I went through h*** trying to get them to honor their word, deliver on the day they promised, and the upshot was no. Basically, they will tell you anything in order to get a sale, and when you buy from them? They could care less. I didn't want to chance the machines breaking and dealing with techs that could possibly be even MORE drama. I mean, if they can't honor their word before the machine even gets here? I had their shipping company tell me many different dates, none of them my choice, I was about to lose my mind. I tried to contact with the sales person-even through the ******* rep, and no one responded. It wasn't until I said I was canceling that the sales rep finally emailed. When I confronted this person about the lie, he acted like it was all news to him. "Really? I can't believe the don't deliver." I reminded him it was HE who told me they deliver in my area on the specific day. After all this I gave up-returned the machines I NEVER EVEN RECEIVED... and filed a dispute with TDBank, although I doubt I'll win because the little guy never wins. This has gone on since December weeks andI will never purchase from NT or any company affiliated with them again. They lie. They don't support customers after the purchase. I'm stuck paying close to a grand for two machines that never even came to me.

• Review fromPam M

  Date: 02/12/2024

  NordicTrack and iFit have deceptive business practices. I purchased a rower and treadmill end of 2022. Both initially worked. Then mid year 2023, not long after a software update, neither would not work in manual mode, nor on WiFi. In manual mode, the start up screen is simply white, or frozen 80% of the time and machine buttons unresponsive. The other 20% the WiFi audio works but the display video is frozen and out of sync entirely (and program incline decline auto features stopped working). This goes on until I unplug the machines. Both machines are on surge protectors (with better specs than NT requires). I also have a whole house surge protector. Unplugging, resetting, has no impact. The warranty book phone is just a recorded message to visit a website. The website only has a Contact us form. I had to send 4 requests over a month, before someone called me. The warranty team said we do not have techs in your area (they advertise them in all 48 states, and I had even called to verify before purchasing either machine). They will not replace the machine nor refund because there is no tech. This is unacceptable. There is current a class action suit underway for the lack of warranty response failures to follow their advertised terms and conditions. My machines are on the list. The suit is in the works, but began about the time I made my purchases. Clearly NT/Ifit has lost control, using undependable parts, and not providing enough info for customers prior to sale. They only say they offer repairs in all 48 states, and that you need a WiFi connection. Later they say they dont have repair techs and that you need super speed WiFi. There is no excuse for the miscommunication, which NT and ifit are solely responsible. They simply sell old technology, in expensive machines, and their software updates cause catastrophic failures. The streaming designs are bad, Bluetooth extremely limited in what it will connect - all signs of using parts 10 yrs or more old.