Reviews
This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 347 Customer Reviews
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Review fromMichelle R
Date: 03/25/2024
My treadmill was broke the day they installed it in my home. After 9 months of them sending techs to fix it its still broken and they wont give me a refund! $5k down the drain!!!! Beware!!!!
iFIT
Date: 03/27/2024
Hi ********,
We've gone ahead and sent you a direct email. We will be happy to continue working with you there.
Thank you
Review fromAaron S
Date: 03/20/2024
Bought treadmill online directly from NordicTrack. Received item damaged they sent replacement parts but said there was not anyone in my area to replace parts, I would have to contact a professional in my area and that they would reimburse me. Its been over ten weeks and no compensation and they blocked my emails. I purchased an extended warranty/maintenance plan when I purchased the treadmill, how will they honor this if they have no one in my area and are not compensating me for the warranty work?iFIT
Date: 03/22/2024
Hi *****,
We have gone ahead and sent you a follow-up email regarding your reimbursement status. We will be happy to assist you there. Thank you
Review fromJulie B
Date: 03/19/2024
Shipment of the equipment was delayed, however, ifit started charging me for the membership before the equipment was even delivered. I never got this supposed free month membership and cancellation was a nightmare. I would recommend folks avoid Nordic trak and ifit. It is a hassle and a painful interface.iFIT
Date: 03/21/2024
Hi *****,
We are so sorry about the inconveniences and the frustrations that you have experienced thus far regarding your membership. We completely understand where you are coming from on this matter.
I don't want you to lose out on anytime with IFIT, I have gone ahead and applied 30 free days to your account so you may enjoy it!
Thank you
Review fromDs L
Date: 03/13/2024
I purchased the 5 year extended warranty for my Proform ********************************************************************************* the garage.They finally sent someone over and he approved the garage location and I got the warranty Now the treadmill is going into the third year and it is skipping They have replaced everything except the screen and it still skips Now something has come loose and kicks around = making a very loud noise They do not want to work on it and said the warranty is void because of the garage location Thanks god, ****** is willing to take it backReview fromRachel S
Date: 03/13/2024
They make you sign up for a free membership when you first join. Then all my emails say it should have ended months ago and I get no billing statements emailed to be from them but they keep charging you even after its supposed to be cancellediFIT
Date: 03/20/2024
Hi ******,
We are so sorry about the inconveniences and the frustrations that you have experienced thus far regarding your membership. We completely understand where you are coming from on this matter.
I have gone ahead and sent you an email asking for further infomation regarding your account. Please be on the lookout for that.
Thank you
Review fromKelly I
Date: 03/01/2024
Proform bike no longer works due to touchscreen console tried to update. Now you cant control the resistance because the screen never comes on. Love that it is just 2 1/2 years old and worthless. Help is non existent.Review fromClay E
Date: 03/01/2024
Ifit and NordicTrak s22i bike are both useless. The bike is terrible. My worst purchase I have ever made. ***** to throw away $2400, but it's much better than dealing with hours of phone calls to ifit with no help. Even the technician came out to diagnose the problem and said it was the console. The console is $700. After plugging in new console, it turns out that wasn't the problem. Had the same problem with new console. Now they want to charge me to come out a 2nd time when they didn't diagnose it properly the first time. I'm not letting them charge me again. I'm currently in dispute with getting this resolved. But, I'm about ready to throw the bike in the trash and order a Pelaton. DO NOT BUY A NORDICTRAK. Save yourself the trouble. I will update review upon completion of the frustrating haggle back and forth with them.Review fromFred B
Date: 02/29/2024
In my opinion iFit is a horrible company on the verge of going under after settling a lawsuit and laying off a decent percentage of their workforce.Their website is now just a shell that allows you to manage your account and not much else. You used to at least be able to view and manage workouts. But now that's gone.The app on my treadmill continually hangs and crashes, and the only suggestion from support is to reset your machine or they blame your internet when I have a business class internet connection measured at 470 down over WIFI right next to the machine. The latest update has made tracking my workouts impossible through the app, and my treadmill is now just a really big heavy paperweight. I'd sell this thing because it's only a few years old, but I couldn't in good conscience stick some other poor soul with the headache that is iFit.Review fromJolene G
Date: 02/27/2024
Do not buy these machines. Headaches for 3 years. I bought the bike. Have had a screen replacement which took months to receive, then they forgot a piece which took another 2 weeks. And it's glitching again after 2 weeks. Worst customer service. I will be junking this machine and buying elsewhere.Review fromMatthew B
Date: 02/23/2024
We have a commercial **** treadmill and the s15i bike. Both are now completely useless after the software update. I thought something was wrong with my electrical system because both machines magically stopped working. You can hear the power come on when flipping the switch but the screens stay black no matter what I do. Ive checked all the wiring, I tried to reset and I tested my outlets. Nothing was wrong. Once I did more research, Ive found that an update came out and thousands of people were affected and had to replace the controller. Our machines are even old and now they collect dust until I get them fixed. I have tried going through customer service and I get absolutely nowhere. I never get an email or call back from anyone. I highly recommend never buying from this company because the machines will be junk in the near future.
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