Reviews
This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 303 Customer Reviews
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Review fromJulie K
Date: 09/07/2022
I have been so frustrated with customer service trying to get by treadmill fixed. If you are coming in this page to see if you should buy their products stay clear. I have been trying for over 3 months to get by treadmill ********** excuse after another by the people on the phone. First they sent that wrong part. Then they didnt send all the parts the service guy needed and now they didnt finish the service request for the guy to come out and fix it. They tried to blame it on him ?? Now when I ask to speak with a supervisor all I can do is email on. WTF!!!! I am beyond ******. I am going on 4 months without a treadmill that I paid a lot of money for. And now my extended warranty and 3 months of training is gone. I am not sure what else I can do. I just want my treadmill working.
iFIT
Date: 09/12/2022
***** We are very sorry for the frustration caused while working to repair your treadmill. We understand that it can be frustrating to wait for your unit to be properly fixed. We appreciate this feedback so we can continue to improve our customer experience.We have taken a closer look into your order and show that your current work order is still in progress. We look forward to your unit being repaired as soon as possible. If you continue to have questions, please feel free to contact us directly at ************** or by emailing [email protected]! - iFITReview fromAna t
Date: 08/31/2022
Ifit works with Nordictrack both extremely shady companies with impossible and advantageous return policies. Say good buy to your money ! Thousands of dollars !iFIT
Date: 09/07/2022
*** We are sorry for the experience you have had with our company. We do our best to provide the best experience for our customers and would like to learn more about the experience you have had. You are welcome to reach out to us directly by emailing ********************************** or calling us at ************** so we can assist further.Thanks! - iFITReview fromTony F
Date: 08/26/2022
PROFORM EQUIPMENT My wife has LUPUS and has suffered with it for the last 10 years. We decided to purchase some equipment and turn one of our rooms into a gym as a convenience for her. When she feels good enough she could get on the machine and go. That was the thought process. We purchased a Treadmill, a bike, and an elliptical, which we paid about 5k for. The elliptical came in broken and unusable. The treadmill broke down approximately 2 weeks after we put it into operation. It also came in damaged. Something had penetrated the box in shipping and put a gauge in the counsel. There doesn't seem to be much happening on the quality control side of things with this business. The customer service agents, once you get through the automation which is very aggravating, are very sympathetic to your needs and to your situation, but unfortunately they don't have a support system in place that allows them to really take care of the customer. So far as an average, it takes ***** days to get a part, if it is in stock. Then to have a technician come and install it takes another ***** days to get a call to schedule the installation, then another **** days to for him to come install it. If the part does not fix it, then you start the process all over again, which is what we are in the middle of doing. I have never dealt with a company that conducts business in this fashion, The technicians are a third party (****************) and have no obvious intentions to support the mother company, iFIT. After countless phone calls made to them, Not once have they ever returned a call. NOT ONCE. If I was iFIT I would fire them for poor representation. I am now coming to believe that this type of service comes from the top down. I don't know how the member service support continue to work for a company that continues to leave people hanging. This is so sad. I wish I had never purchased this equipment. EVER. Come get this junk and please return my money!iFIT
Date: 09/02/2022
**** We are very sorry for the experience you have had with your equipment and for not receiving the help you are needing. We have taken a closer look into your situation and show that a technician has assisted you further. If this isnt correct or if you need additional assistance, please contact us directly at ********************************** or give us a call at **************.Thanks! - iFIT
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