Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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iFIT has 6 locations, listed below.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
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  iFIT

  230 S Main St Highlands, TX 77562-3812

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  iFIT

  E 1725 N #727W River Heights, UT 84321

  
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  iFIT

  945 S Main St Smithfield, UT 84335-2303

  
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  iFIT

  1410 Willis Rd North Chesterfield, VA 23237

Review Details

• Review fromJulie K

  Date: 09/07/2022

  I have been so frustrated with customer service trying to get by treadmill fixed. If you are coming in this page to see if you should buy their products stay clear. I have been trying for over 3 months to get by treadmill ********** excuse after another by the people on the phone. First they sent that wrong part. Then they didnt send all the parts the service guy needed and now they didnt finish the service request for the guy to come out and fix it. They tried to blame it on him ?? Now when I ask to speak with a supervisor all I can do is email on. WTF!!!! I am beyond ******. I am going on 4 months without a treadmill that I paid a lot of money for. And now my extended warranty and 3 months of training is gone. I am not sure what else I can do. I just want my treadmill working.
  

  iFIT

  Date: 09/12/2022

  ***** We are very sorry for the frustration caused while working to repair your treadmill. We understand that it can be frustrating to wait for your unit to be properly fixed. We appreciate this feedback so we can continue to improve our customer experience.We have taken a closer look into your order and show that your current work order is still in progress. We look forward to your unit being repaired as soon as possible. If you continue to have questions, please feel free to contact us directly at ************** or by emailing [email protected]! - iFIT

• Review fromAna t

  Date: 08/31/2022

  Ifit works with Nordictrack both extremely shady companies with impossible and advantageous return policies. Say good buy to your money ! Thousands of dollars !
  

  iFIT

  Date: 09/07/2022

  *** We are sorry for the experience you have had with our company. We do our best to provide the best experience for our customers and would like to learn more about the experience you have had. You are welcome to reach out to us directly by emailing ********************************** or calling us at ************** so we can assist further.Thanks! - iFIT

• Review fromTony F

  Date: 08/26/2022

  PROFORM EQUIPMENT My wife has LUPUS and has suffered with it for the last 10 years. We decided to purchase some equipment and turn one of our rooms into a gym as a convenience for her. When she feels good enough she could get on the machine and go. That was the thought process. We purchased a Treadmill, a bike, and an elliptical, which we paid about 5k for. The elliptical came in broken and unusable. The treadmill broke down approximately 2 weeks after we put it into operation. It also came in damaged. Something had penetrated the box in shipping and put a gauge in the counsel. There doesn't seem to be much happening on the quality control side of things with this business. The customer service agents, once you get through the automation which is very aggravating, are very sympathetic to your needs and to your situation, but unfortunately they don't have a support system in place that allows them to really take care of the customer. So far as an average, it takes ***** days to get a part, if it is in stock. Then to have a technician come and install it takes another ***** days to get a call to schedule the installation, then another **** days to for him to come install it. If the part does not fix it, then you start the process all over again, which is what we are in the middle of doing. I have never dealt with a company that conducts business in this fashion, The technicians are a third party (****************) and have no obvious intentions to support the mother company, iFIT. After countless phone calls made to them, Not once have they ever returned a call. NOT ONCE. If I was iFIT I would fire them for poor representation. I am now coming to believe that this type of service comes from the top down. I don't know how the member service support continue to work for a company that continues to leave people hanging. This is so sad. I wish I had never purchased this equipment. EVER. Come get this junk and please return my money!
  

  iFIT

  Date: 09/02/2022

  **** We are very sorry for the experience you have had with your equipment and for not receiving the help you are needing. We have taken a closer look into your situation and show that a technician has assisted you further. If this isnt correct or if you need additional assistance, please contact us directly at ********************************** or give us a call at **************.Thanks! - iFIT

• Review fromHalley S

  Date: 08/24/2022

  Love my rower! I am not a fitness guru I mostly play sports to keep in shape but having this in my at home gym garage is awesome. It feels like Im in a real fitness class! Very sturdy product doesnt wobbly from side to side like other towers Ive used. I can definitely feel the difference in using 2x per week for 3 weeks. I go for about an hour. I got product for discount in exchange for honest review!

• Review fromKarlee D

  Date: 08/12/2022

  I'm not evaluating customer support as I've never had to call into them. The products we have in our home (e.g. treadmill, rower, bike, and CST) all perform just fine. As per the interface, I genuinely like it. We wouldn't have purchased the machines we have, if we didn't like them. I like the reasonable price that doesn't require you to pay more than 3X the amount of a gym membership to access just one genre of classes. You pay one small fee and get access to anything on all your relevant devices. I can even log into these classes at my local gym on their equipment and access my profile and classes. While I am now a part of a program that provides me equipment in exchange for authentic feedback, iFit is great in my opinion. You get more than you pay for, and they don't require near as much as other tools.

• Review fromMichael J.

  Date: 08/11/2022

  My T6.5 si treadmill passed its warranty period by a few months when my machine died. Heres the problem. The tech who set this up mis-aligned the walking belt slightly. By doing this, it stretched the belt and caused it to wear unevenly slowely and pull right every few weeks. I looked at the manual and learned how to correct the alignment, which worked for a few weeks at a time. Well, what I could not see is what was happening to the machine's power system underneath the front panel. According to ifit rep in their parts department, the rep set it up poorly and over the course of 14 months, the warped belt was too much for the drive belt (which I found to be frayed) and the controller board which died on me while running at a speed of 6 or so, causimg me to twist my knee a bit when i caught myself. Upon speaking with ifit parts, because my warranty was expired, they couldnt help me but their rep told me to call Nordictrack themselves to tell them what happened to and ask them to help me out. He said no matter what I did to straighten the belt to alignment each time, when they set it up wrong, it stretches the belt and you cannot fix it. Because I didnt have a written file on this within the year, they told me they will not send me the $400+ in parts in good faith to fix my expensive machine. This was something that I could not have forseen nor fixed and did not think there was a problem because the belt was technically between the hash marks on the chassis. If you read the reddit subreddit, Nordictrack Treadmill' you will hear of many stories like this of Nordictrack not standing behind their products and people with useless machines, after their warranties expired. Very old school business practice. Its an **************** with inferior and poorly soldered controll boards that dont last and to male matters worse, the customer service is abhorrent. They show no compassion for people who spent a *** of money on junk that they refuse to fix after making a sale.
  

  iFIT

  Date: 08/15/2022

  ******* We want to sincerely apologize for the experience you have had with your treadmill. Our products are designed to last much longer than the included warranty when they are properly assembled. In order to assist further with your situation, we would need more information from you. For privacy reasons, we are unable to accept personal information through BBB.To take a closer look into your situation, you are welcome to contact us at ************** or by emailing [email protected]! - iFIT

  Michael J.

  Date: 08/15/2022

  I already spoke with and emailed 5 different people at support. They told me their 'protocol' wont send me parts due to it being a few months past my one year warranty. So after two weeks of trying, Nordictrack told me to pound sand instead of making things right. So I'm not goimg to be put on hold for hours again to be told there's nothing they can do. You guys wanna help me, send me my parts to fix my treadmill. At this point, if you guys dont fix it, you'll lose a customer or 6, and lose a monthly subscription to ifit all because of your 'protocol'.

• Review fromGarrett D

  Date: 08/11/2022

  I've only ever had positive experiences with NordicTrack equipment. In the past I purchased a CST workout machine as well as a bike from the. I selected NordicTrack because of the price, value, and the iFit programs where you can have all devices and subscriptions sync. I prefer that approach to paying for a separate, overpriced, subscription to other accounts. I also liked the monthly subscription fee. It's a fraction of what others might charge. I liked NordicTrack devices so much that I signed up for their review program. They've allowed me to trial some of their equipment in exchange for authentic feedback. Everything I've ordered, or otherwise received, has come well packaged, timely, and in great condition. I genuinely haven't had any bad experiences there. Overall, great company in my opinion with great equipment, and a solid experience platform.

• Review fromBobbi M

  Date: 08/11/2022

  I have a few different pieces of equipment from iFit and so I have had a few opportunities to contact and work with this company. I received the Nordictrack x32i treadmill and absolutely loved it; however, the console stopped responding about 6 months after purchase. I contacted iFit through the chat option on their website and within just a few minutes I had an agent helping me diagnose the problem, ordered a console replacement, and asked if they could help with anything else. When I received the console however it was for a bike and not the treadmill. I reached out to iFit again with absolutely no problems got the correct console ordered, apologized to me for the mistake, and once again asked if there as anything else they could help me with. They were so helpful and nice every time I reached out to them!!

• Review fromBrett B.

  Date: 08/10/2022

  I have the Commercial **** treadmill (new model). I've had mine for 5 months and the console has already broken on me 3 times. The first 2 times it required a factory reset to fix. The third time (on 8/1/22) it completely broke. The console will turn on but once you start your workout the belt won't even move. I waited on hold for 90 minutes until someone finally answered. When I contacted NordicTrack they said the console was faulty and they'd send me a new one immediately. Waited a week without anything arriving and contacted them back. They said it was never sent and that the wait time for a new console is 6 weeks. The machine can literally not be used without a new console so I'll be out a treadmill for almost 2 months by the time it arrives. I have no confidence it will even work once it does arrive. I paid close to $2000 for a treadmill that lasted 5 months. Complete waste of money. Do not buy from this company.
  

  iFIT

  Date: 08/11/2022

  ***** We are very sorry that the console on your unit stopped working. The experience you have shared is uncommon and we understand how this can be frustrating. Your feedback regarding your experience with our *********** team is appreciated and will be passed on to management for further improvements. We look forward to you receiving your new console very soon. If you need any further assistance, please dont hesitate to reach out to us directly at ********************************** or by calling **************.Thanks! - iFIT

  Brett B.

  Date: 09/11/2022

  Update: NordicTrack informed me that it would take 4-6 weeks for my new console to arrive. They also informed me that if I hadn't received a confirmation and tracking email within 5 weeks that I should contact them back. 5 weeks was 9/5/2022 and I still haven't received any confirmation or tracking email. I've emailed them 2 times and called them 1 times since 9/5/2022 and no one has made any contact with me regarding this issue. Absolutely unacceptable that a business treats their customers in this way. Paying customers who have received a defective product from them that is still under warranty and they just leave their customer in limbo.

• Review fromLevi M

  Date: 08/09/2022

  I have a bunch of the ifit products at my home gym: the Commercial X32i incline trainer treadmill, S22i bike, RW900 rower, and the Vault mirror with weights. So my home gym is pretty sweet, I would say. The ifit products are built very well in my opinion. They do have electronics in them, which can be a problem sometimes. I have had a screen go wrong on my treadmill, and the incline motor go out on my stationary bike. Besides that, they have been great. I found the best way to get ahold of them is through online chat. We have had good service and received those items pretty quickly. I think the screen on our treadmill went out during covid-19, and we received it pretty quick, maybe ***** days. You need to have good internet for ifit to work correctly. We have a mesh system and have had hardly any lagging once we got that set up. We love the workouts and the trainers. They have had a significant positive impact on our lives. I have been happy with our equipment and will continue to buy more when the new stuff comes out. My wife and I have been able to test a few products for ifit for free, the Rw600 rower, a treadmill, and some weights, and that was a fun experiment for us. We enjoyed the products. If people ask about workout equipment, I always tell them to get ifit products.