Reviews
This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 348 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromBrittani C
Date: 07/03/2024
i purchased two pieces of equipment from Nordictrack with the IFit technology. the issue is not with the workout program itself but when purchasing said equipment i set up for autopay. funny how ifit comes out every month but magically not my equipment. i am the one who found the mistake and have been trying to contact them for weeks, sitting in hold for 30 minutes plus without ever reaching an agent every single time. i cant access my account online. im over it.Review fromKatherine M
Date: 06/26/2024
No stars if that was an option. Bought a newly manufacture 2020 RW900 rower in Oct 2020. three months ago the console stopped updating. They cannot replace the console because it is no longer in stock. They will not tell me how to update the console myself. This is $2000 down the drain for a product I can no longer use. How does a company get away with this? They part department sent me a list of third party used parts resellers to replace the console. That's my only option I'm told.
iFIT
Date: 06/28/2024
Hi *********,
Thank you for taking the time to address the issues you have encountered with your console. We appreciate your valuable feedback as we work to improve our services! We've sent you a direct email to work through this with you. Thank you
Review fromJason S
Date: 05/30/2024
I purchased a Proform 2000 treadmill in 2021 with the expectation that it would be a reliable piece of exercise equipment. However, in recent months, I encountered a significant issue that has rendered the treadmill unusable.After a recent software update provided by Proform, the treadmill's console became completely non-functional. The software update appears to have bricked the console, leaving me with a treadmill that I cannot use. This issue is not isolated to my experience alone, as other customers have reported similar problems (please refer to the reviews available online for further evidence).Upon contacting Proform's customer service to resolve this issue, I was informed that I would need to pay over $400 to repair or replace the console. This charge is unacceptable, especially considering the problem originated from a software update that Proform itself issued. As a consumer, I should not be held financially responsible for rectifying a problem caused by the manufacturer's error.This business has clearly lost it's way. Proform is not representative of the business climate in ****, which is otherwise exemplary.iFIT
Date: 05/31/2024
Hi *****,
We're sorry to hear of your experience, we've gone ahead and sent you a direct email regarding your issues, wed be happy to help there.
Review fromKristen S
Date: 05/26/2024
I bought an upright cycle from Nordic Track in the Fall of 2019. I have barely been able to use it because of the long periods of time that different parts were broken and the enormous friction involved with getting anything addressed. Instead of just admitting that the bike was a complete lemon and offering to replace it, the company kept insisting on sending out technicians and ordering new parts. I now have a Frankenstein of a machine that no longer works at all. At this point, I just want the company to pick it up and at least do something with the working parts, otherwise I have to throw out the entire thing. I will never buy an iFIT or NordicTrack piece of equipment again. Terrible product, terrible customer service, and never a reliable resolution to a problem.iFIT
Date: 05/28/2024
Hi *******,
We're sorry to hear of your experience, we have gone ahead and sent you a direct email to get this looked into for you.
Thank you
Review fromHector O
Date: 05/24/2024
Stay away from this malicious brand/company. I bought a Nordictrack C990 treadmill in 2020 and now 4 years later I cant use it because of a mandatory software update that bricked my machine. I contacted this company and they want $600 to fix an issue that they knowingly caused. Every time I start the machine it says Unfortunately iFit Cardio has stopped and will not load up just keeps looping around to the same message no matter what I do. I cant even put the machine into Privileged mode. I joined a lawsuit against this company since they want to brick peoples equipment so they can profit from out of warranty repairs.Review fromKimiko N
Date: 05/23/2024
I purchased a brand new NordicTrack x22i on 4/06/2024. The treadmill was delivered, 5/01/2024 with purchased white glove assembly to avoid any set-up errors. I attempted to use this brand new treadmill 20mins after it arrived. In the middle of the set up process the screen shut off and the fans intermittently spun. So I immediately contacted NordicTrack customer service after 2hrs and much frustration a service ticket was created for new circuit *************** wire on my BRAND NEW $3000+ treadmill. Service tech came out, said there was nothing wrong with the treadmill and refused to replace the parts that were sent. Despite what Im sure was a thorough exam by the technician, the treadmill continues to randomly and DANGEROUSLY shut off at random. Another ticket was placed but no contact has been made to me for an appointment. The only continuous response I receive is we apologize for the delay and some other filler words. At this point Im not quite sure what to do or how its acceptable for this company to get any money towards a DAY ONE safety hazard.Review fromMarissa B
Date: 05/14/2024
I would leave a zero if I could. I bought a 2,000-dollar bike in 2020, but I have hardly been able to use it due to personal medical reasons (I broke my ankle and have had 2 miscarriages, so I haven't even been using the bike. It has been perfectly safe and it in brand new condition). I have used it less than 10 times and went to use it and it wasn't working. I just paid 170 to have a technician come out and service it, but they said they weren't able to fix it (so a waste of 170). NOW, the part they would have to replace costs 600 dollars. I would have to pay another technician PLUS the part to get it fixed, which is another 770! It is ridiculous.iFIT
Date: 05/15/2024
Hi *******,
We are sorry to hear of your experience, we have gone ahead and sent you a direct email to discuss this matter with you. Thank you
Review fromSaravanan V
Date: 05/13/2024
My nordictrack elite 10.9 elliptical stopped working because of a software update. I call customer service and they said they do not support this machine anymore. How can they mess up a software update and say they don't support it anymore. None of the buttons work in the system anymore like basic functions speed, resistance, etc. at this point I'm trying to see if there's a legal way to handle this. They don't stand behind their product and very irresponsible customer service.iFIT
Date: 05/16/2024
Hi *********,
We are sorry to hear of your experience, I have personally emailed you to look further into this for you. Thank you
Review fromStefan R
Date: 05/10/2024
This company is fraudulent, lets start with that. They sell machine and a warranty that they dont honor. Nordic track used to be a respected brand, but this company has no integrity. The phone trees and wait times to get service dont lead to a person. If you persist and spend hours to finally speak to a person, they send a technician who doesnt even have a business license, nor do they fix the problem. In summary, they sell a warranty that they do not honor. This company is committing fraud.Review fromAswini K
Date: 05/10/2024
I would like to give a *****% review to this company. Do not buy any of their products; they are a complete scam. They persuaded me to purchase an extended warranty, which I did for five years. Now, I'm experiencing a display console failure, and they're telling me that because my machine is in the garage, my extended warranty is voided. This is completely illegitimate and a scam. Please do not buy any of their products or the extended warranty. You will receive absolutely zero support from them.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.