Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
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  iFIT

  230 S Main St Highlands, TX 77562-3812

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  iFIT

  E 1725 N #727W River Heights, UT 84321

  
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  iFIT

  945 S Main St Smithfield, UT 84335-2303

  
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  iFIT

  1410 Willis Rd North Chesterfield, VA 23237

Review Details

• Review fromBradford H

  Date: 10/31/2024

  Please consider avoiding buying future products from NordicTrack/iFit, please. When a company feels it's OK to sell a treadmill but doesn't keep key replacement parts in stock for the expected life of said product (7-12 years), telling you said key parts are "no longer available" then be wary.Buyer beware: let my experience be a lesson. I purchased a high-end treadmill back in 2016, and after a few years, the screen attached to it died (there was a class action lawsuit for that). Then recently (after 155 hours of total usage), the controller board died. It's about a $170 part, and expected to last roughly as long as I've had it thus far, which is fair as these are a normal part that dies, apparently. I spoke to iFit about it and paid their repair person about $170 to diagnose it, then was advised that the necessary part (controller board) is no longer in stock nor is it available any longer, so now I've either got a $3300 paper weight, or I'll have to try to **** up a used or possible replacement board on my own. Not a very fun situation to be in, sorry to ****** review is focused on the company's policy of NOT keeping needed replacement parts in stock for the expected LIFE of the product. The treadmill itself performed well, so not complaining about that, just the lack of support from the company.
  

  iFIT

  Date: 11/01/2024

  Hi Bradford, 

  Thank you for taking the time to address the issues you have encountered with your machine. We appreciate your valuable feedback as we work to improve our services! We've gone ahead and sent you a personal email to assist you directly. 

  Thank you 

• Review fromGregory M

  Date: 10/22/2024

  I purchased a new Nordictrack elliptical machine in March 2024. I paid for it to be assembled. The delivery people were also the ones who were to assemble it. They assemble it wrong, When i tried to use , the machine was making a loud grinding noise. I called Nordictrack and were advised to contact Ifitt who would send someone out to repair it. Seven months later, it still not repaired. They sent a company called ************** who were just brushing the repairs off, said it needed additional parts, mind you this is a brand new machine. After the third visit to my home, the finally ordered the parts. I was told by ************** that they'll be notified when the parts arrive, so they can finish the repairs on the machine. After a parts arrived, and a month later, I hadn't heard from them. I call Ifit back and they tell me the ************** tried to call me, and there was no answer, which was a lie or they called the wrong number. In 2024 most people use mobile phones with voice mail as i do, no voice mail or call was received by them. I'm really upset by this point and called ifit again and they tell me the service order was closed out by **************. At that point i request another company to come out to take a look. They assigned to HuffnPuff repair. They send a tech out the same day. The tech said the wrong part was ordered. I called ifit back to ordered the correct part, i needed a new ramp, I was told its on back order till November 1st 2024. So after buying a brand new machine of the Nordictrack site, it's sitting in my living room disassembled collecting dust. I ask if they could send me a new machine, i was told no, because no major parts were replaced. I haven't use this machine for any workouts yet and I'm continue to pay for a machine i cant use. Very bad service! The customer service were nice and professional and understanding, but the rest of the company isn't, someone needs to reach out to me for a resolution
  

  iFIT

  Date: 10/23/2024

  Hi *******, 
  
  Thank you for taking the time to leave us feedback on the issues you have encountered with your machine. We appreciate your valuable feedback as we work to improve our services! 
  

  We've sent you a personal email to further discuss your experience. We would be happy to assist you further there. 

  Thank you 

  

  iFIT

  Date: 10/23/2024

  Hi *******, 
  
  Thank you for taking the time to leave us feedback on the issues you have encountered with your machine. We appreciate your valuable feedback as we work to improve our services! 
  

  We've sent you a personal email to further discuss your experience. We would be happy to assist you further there. 

  Thank you 

• Review fromPeter N

  Date: 10/03/2024

  Delivery time for ********* reported to be 7-10 business days, but once the money was collected, the delivery is subcontracted out to the lowest bidder for the soonest delivery date was ********************************************************************************************************************* advance. When I cancelled, the order was terminated with an agreed fee of $250. Once the call was completed, the email I received was was double or $500. That's $500 less than the purchase price of $2500 (rounded up). No notice that the fee was $500 was provided or agreed to. I'd have been better donating $500 to a charity. At least then I'd have the satisfaction of helping someone instead of getting defrauded by Nordic Track and feel like my pocket was picked or they simply expect to get away with over charging for something involving a few key strokes and a fabricated justification that the order was shipped instead of admitting the item is still in a forwarding warehouse.
  

  iFIT

  Date: 10/04/2024

  Hi *****, 

  Thank you for taking the time to address the issues you have encountered with your return. We appreciate your valuable feedback as we work to improve our services!

  We've gone ahead and sent you a direct follow up email regarding the issue you have encountered and would happy to assist you there. 

  Thank you 
  
  

• Review fromHema Latha C

  Date: 09/18/2024

  I bought a Nordic Track Threadmill in January to help me with the fitness for my whole family. This cost me a good $1000 for the machine. All was rosy and good for the first two months. But later, it just stopped working. After multiple multi-hour calls with the customer support. they sent us a technician who told it is a lubricating issue and applied lubricant. Two weeks later, the same story and this time, they sent a motor replacement. Two weeks later, the same story and they are sending a thread replacement. I am trying to get a refund or replacement for my machine and the customer support just does not budge. It is hard enough to keep the workout routine without hardware issues. but with all these issues, it is just not working out. I hope the ******* has better products and better customer support
  

  iFIT

  Date: 09/19/2024

  Hi Hema, 

  Thank you for taking the time to address the issues you have encountered with your machine. We appreciate your valuable feedback as we work to improve our services! We've sent you a email so that we can look further into this issue for you. 

  Thank you 
  
  

• Review fromCathy N

  Date: 09/14/2024

  Do not buy a Nordic track treadmill or anything by Nordic track. Their products do not last and they are a joke for service. You have to pay up front for a technician to come out. They dont call, dont show and wont answer calls. I am out 200. Wont be fooled again.
  

  iFIT

  Date: 09/16/2024

  Hi *****, 

  Thank you for taking the time to address the issues you have encountered with your service order. We appreciate your valuable feedback as we work to improve our services!  Our escalations team is dedicated to handling communication directed to the executive officers of the company. I am happy to be your direct point of contact for any assistance you may need moving forward. 
  

  We've sent you a personal email and would be happy to work directly with you to get this issue resolved. 

  Thank you 

• Review fromRandall K

  Date: 09/12/2024

  I have found it impossible to cancel my iFit subscription, which I never intentionally signed up for.This has led to hundreds of dollars in subscription fees that they have unjustly charged me for.I am shocked that a company connected to NordicTrack would ever handle business in this manner.
  

  iFIT

  Date: 09/13/2024

  Hi *******, 

  Thank you for taking the time to address the issues you have encountered with your membership. We appreciate your valuable feedback as we work to improve our services! We have gone ahead and set you a personal email to look further into this for you. Thank you 

• Review fromPeter J

  Date: 09/09/2024

  Purchased a NordicTrack Elliptical.Upon inspection at time of delivery discovered the equipment was operational but damaged.Damage occurred pre-packaging as the shipping box was fully intact.Initially, refused replacement and advised broken parts would be shipped.Agreed to receipt of broken parts and repair.Later advised that the the parts are no longer available.Offered no solution or compensation.iFit (responsible for NordicTrack) exercised delay tactics, refused to remedy our situation and refused to take responsibility.I recommend purchasers avoid buying a NordicTrack as the equipment cannot be adequately services and repaired.I recommend you do not trust iFit to take corrective action or be responsibility for any of their product or services.
  

  iFIT

  Date: 09/10/2024

  Hi *****, 

  Thank you for taking the time to address the issues you have encountered with your machine. We appreciate your valuable feedback as we work to improve our services! We have confirmation that you have been contacted regarding your machine issue by our product resolution team. We encourgage you to work directly with them to ensure that we meet your member exectations. Thank you 

• Review fromDaniel M

  Date: 09/04/2024

  I purchased a commercial Noric Track treadmill over 2 years ago and shortly after purchasing the machine began to have issues with incline and decline. I informed the company and a tech was sent out who ordered parts. He also told me this was common with this model and it was discontinued. The parts arrived and were replaced with no improvement. Additional parts were ordered and again there was no improvement. I asked for a refund or replacement at that time but was told that they still needed to have the tech try additional troubleshooting. All these visits were delayed due to poor communication from ICON customer service. I wisely purchased an extended warranty and eventually another tech arrived and ordered more parts, after additional delays the parts arrived and the tech returned and replaced the parts, leaving the machine 100% non operational. Over the last 2 months ICON has told me twice they have escalated my issue to a 48hr response and there has been no contact. Today I received an email from **** stating I no longer fall under their warranty and I need to contact the company I have the extended warranty with. Do not do buisness with the company or purchase any of its brands, and be aware the they force an IFIT subscription on you to run any programs and do not have the ability to self program, its a big scam!!! My review is a -5
  

  iFIT

  Date: 09/05/2024

  Hi ******, 

  Thank you for taking the time to address the issues you have encountered with your machine. We appreciate your valuable feedback as we work to improve our services! We will be happy to look into this for you and contact you with a resolution. Thank you 
  

• Review fromRebekah B

  Date: 08/13/2024

  This company has wrongly charged me twice for their membership. Once when I originally ordered my equipment I was charged twice. Then 2 years later when I was up for renewal, I cancelled my membership well before my renewal period. and the next day I was charged. I never received an order confirmation email and it doesn't show up in my account. I used their website to submit a support request, after 11 days (7 business days) I still had not heard anything after many attempts. I chatted with a robot and that led nowhere. I finally was able to call them and waited 45 minutes before I was able to talk to a real person. She was amazing and helped me with my refund. I am still waiting to receive it via original payment method though. The person I chatted with was absolutely useless. I will be selling my equipment with the amount of effort it takes to get support and being charged wrongly twice.
  

  iFIT

  Date: 08/14/2024

  Hi *******! Thank you for taking the time to address the issues you have encountered with your membership. We appreciate your valuable feedback as we work to improve our services! Please allow 3-5 business days for that refund to reflect your account and please don't hesitate to reach out with further questions. 

• Review fromAutumn P

  Date: 07/19/2024

  August 22nd 2019 I purchased a NordicTrack treadmill (NTL19819) for ~$1,100. The warranty covered the motor for 10 years. The treadmill has always been kept inside and clean. One day recently it stopped working. The screen boots on like normal but the motor doesn't work or make any sound. To get a tech to come out and look at the machine to USE the motor warranty it costs AT LEAST $160 (this does not include taxes and TRIP FEES). They also do not include schematics to repair yourself (this is common with power tools). Overall for a treadmill I paid 4x what I could have paid, because I thought I was getting a long term investment product I received the short end of this stick. autumn (7/19/2024, 3:13:02 PM): Okay so what you're saying to me is to use the warranty included with this machine I have to pay for a tech to officially diagnose the machine then if it happens to be the motor it'll be covered but if it's anything else I have to pay out of pocket? ****************** (7/19/2024, 3:14:15 PM): Correct. The motor has to be diagnosed the issue for it to be sent out under warranty. You can choose to self install the motor or have a technician install it once delivered autumn (7/19/2024, 3:15:14 PM): If it was the motor I do not get reimbursed for the tech fee to come out and diagnose? ****************** (7/19/2024, 3:15:22 PM): No