Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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iFIT has 6 locations, listed below.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
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  iFIT

  230 S Main St Highlands, TX 77562-3812

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  iFIT

  E 1725 N #727W River Heights, UT 84321

  
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  iFIT

  945 S Main St Smithfield, UT 84335-2303

  
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  iFIT

  1410 Willis Rd North Chesterfield, VA 23237

Review Details

• Review fromMariah P

  Date: 11/29/2022

  I wish I could give this company zero stars. DO NOT BUY! This is the worst customer service I have ever experienced. I purchased my treadmill last year and now machine is not working and they cannot help me....

• Review fromJay B

  Date: 11/22/2022

  Bought a Pro-Form Elliptical last year and it is still within warranty. I called today for an issue with elliptical making noise while paddling, he asked me to do video call which i did and showed him noise coming while paddling. Late he said his boss wants to take video and email him. Usually it does not allow any mail more than 25MB to email. I told him that I can not send because file is too big, He need to give me link for his company drop box if they are asking for video recording, he said he do not have any drop box to load video. I told him that I need to talk with your Boss but he never transfer call to his Boss. It was very frustrating after spending for an hour he was dodging not to send any repair guy even though elliptical is under warranty. This is the worst experience I have and like to give NEGATIVE STARS. After buying expensive equipment does not owner own warranty. NEVER BUY ANY EQUIPMENT OR WARRANTY WITH THIS COMPANY

• Review fromJessica G

  Date: 11/12/2022

  I cannot believe this company hasnt been sued or put out of business. They are scammers and the product is so expensive and breaks easily. They TRAP you with ifit and dont take returns. This company is horrible and take advantage of people. Never buy one for your home, ever. The *** doesnt care at all about its customers. The company and product is terrible.

• Review fromMarcia G

  Date: 11/12/2022

  Too bad No Stars-ZERO was not an option. Not at all satisfied. The purchase was made in July, they delivered the wrong treadmill in August and when the treadmill was delivered it was damaged. The White ***** Team recommended a swop out because they have never seen damages as extensive. We have tried to return the product because of the non-stop run around we received, but the freight cost and moving of the equipment would be our responsibility, which is expensive. As of today, we finally have been able to receive parts ordered and that was after being told that we would have to identify the damages and go to page 39 of the manual to identify and inform the company of the damages. I can only imagine how far that would have gotten us since we aren't Nordic technicians. My experience has been the worse in my entire life. I thought purchasing a treadmill from NordicTrack directly would be the best route to take for reasonable delivery time and because NordicTrack products are well known and thinking a good reputation. I definitely would not recommend this product because of my experience. It has been 4 months since purchasing the equipment and haven't been able to use it. I am afraid that if they fix it, we may still have problems with it. Don't trust they will do right by me, although it only took three days for them to deduct the purchase from my account. So tired of this! Consumer Beware!

• Review fromDanielle C

  Date: 11/10/2022

  I WISH I COULD LEAVE ZERO STARTS!I purchased a Commercial X22i treadmill and not even a year in, with very minimal use this very expensive piece of equipment would not update the iFit app and therefore could not be used. After several calls and hours waiting for customer support, I was told that I had to master reset the whole system-not cool for a brand new machine. Fast forward a short time and the treadmill began to make a very loud noise that initially lasted a few minutes during a workout and then progressed to a very loud noise that lasted for the duration of a workout and then the noise started as soon as it was turned on, to the point that I am afraid to use the machine for fear that something will explode or it will be damaged beyond repair. I called it in and the customer service agent assumed what the problem was and ordered some random parts to be shipped to my residence (almost 3 months later, the tracking information has not been updated, the item never reached the shipping facility, and never made it to my home) NordicTrack initially would not send a technician to diagnose the problem. When I called again and finally got a tech to come out, he said that the whole console needed to be replaced. 4 weeks later not a word from him or NordicTrack. I am still paying for this machine and I cannot use it and to make matters worse, I received a letter from NordicTrack that my warranty is about to expire. DO NOT WASTE YOUR MONEY. DO NOT BUY NORDICTRACK. YOU WILL BE TAKING A BIG ******. BEWARE

• Review fromSeth B.

  Date: 11/08/2022

  Bought a Pro-Form Elliptical and the extended warranty and service plan, all costing roughly $1000. The elliptical never worked, not once, and it took 4 weeks to finally contact somebody who told me that regardless of the service plan I purchased, I am the one who must troubleshoot the elliptical.After an hour or so of clumsy troubleshooting, they finally agreed to send a technician out. I am hoping to hear from them soon because I do not want to be out that money with nothing to show for it.Also, when I finally did get a CSR in a chat, she was extremely rude and condescending. Yes, it's plugged in, yes the display screen is on, yes again and again to the same question.

• Review fromveronica m

  Date: 11/03/2022

  I bought a Proform Elliptical E& from them October of 2020. When I needed someone to come out and repair it and maintenance it that never happened because no one ever answered the phone or they would send me to someone else. Now my screen doesn't work and I have been contacting someone and you want to know when they responded when my parts warranty expired how convenient and they are still giving me the run around and no one answers. no you have to talk to this person and that person and they just send me back and forth. Now I have a machine that I can't use because they REFUSED to HELP do not buy anything from them I mean anything because you will never get the help needed for the equipment.

• Review fromJennifer T

  Date: 10/26/2022

  Absolute horror show. Buyer Beware. I purchased a NordicTrack treadmill with ifit. After less than 2 years of barely using it, it stopped turning on. I called the company and they explained that they are having issues with their server and they hope the problem will rectify itself. It doesnt. I call back and they tell me that I need to purchase an entirely new ifit console for $600 plus labor. I had only bought the $1800 treadmill 18 months prior. They refuse to do anything to help claiming that I should have purchased the extended warranty.

• Review fromLisa D

  Date: 10/25/2022

  IFit has the worst customer support!. They lie and avoid helping their customers. I can only guess it is because they are overworked because of their $!Ty machines that break after a few months. Nordic Track does not stand by their equipment. They refuse to give me a refund. How does a company get away with selling equipment that breaks down?The only way I was finally able to get the bike fixed was to write a bad review. Now I am demanding a refund of my purchase and they said I agreed to return within the first 30 days. Well I also agreed to have a bike that i could use, not one that would break and take over 6 months to be fixed. Nordic Track agreed to sell me a bike that worked. DO NOT WASTE YOUR MONEY on a Nordic Tack bike!!!!!!! iFit is not worth the $39 a month!

• Review fromrich s

  Date: 10/25/2022

  have a treadmill just out of warranty. screen went dead. tried for weeks to get through to someone who could help but always got frustrated and either hung up when i couldn't understand the person or they hung up on me when it became apparent they couldn't figure out what to do. finally spent an hour and half on a call speaking to 3 different people to get the parts ordered that i needed. of course they dont have any of the parts in stock and its up to me to constantly keep in touch to find out if and when they will ever show up. this is a shockingly poorly run company and i wish to god i have done a more thorough review of the company before investing my money and the limited space i have on whats essentially a giant paperweight. do not under any circumstance buy from this company. you may think hey this equipment is cheap enough ill use it without the monitor if it goes out but no, you cant use the physical buttons without the screen working. pure garbage and im really close to throwing it out