Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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iFIT has 6 locations, listed below.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
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  iFIT

  E 1725 N #727W River Heights, UT 84321

  
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  iFIT

  945 S Main St Smithfield, UT 84335-2303

  
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  iFIT

  1410 Willis Rd North Chesterfield, VA 23237

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  iFIT

  230 S Main St. Highlands, TX 77562

Review Details

• Review fromAmanda D

  Date: 04/26/2023

  I purchased a NordicTrack 7i to replace my old NordicTrack treadmill that I had for nearly 20 years. The 7i failed out of the box, as many others have referenced it's a faulty incline motor! After numerous emails back and forth, I am still being told that the incline motor is on back-order with no expected delivery date; however, they do let me know that I can purchase an extended warranty. I don't want an extended warranty; I want a working treadmill! I have never been so disappointed in a product. What a waste of money. I now have an amazing paperweight. Unfortunately, we are forced to leave a star rating so this received a one but should be zero. (I also have no clue how this company has an A- rating based on the number of complaints.)

• Review fromTasha P

  Date: 04/25/2023

  If I could give 0 stars I would. I bought a treadmill and bike at the same time spending over $5000. IFIT pushed an update and both my machines were inoperable the very same day. The console no longer worked. I called over and over and customer service was no helped. They had no idea what they were talking about or what to do. There were times I was on hold for over 3 hours. I always got the same customer service rep and constantly had to ALWAYS explain the situation even though I had tickets in. They had me send photos, do video calls, pin resets, etc just to tell me sorry, you have to purchase new consoles. The treadmill would be $454 dollars and oh they are on back order and $413 for the bike console and we have that in stock. They were not willing to send me a replacement even though the update is what caused the problem. I am not mad, I am ANGRY. I will not give them anymore money.

• Review fromAmber G

  Date: 04/25/2023

  This company is a joke. When you cancel your subscription they will not refund your money. Spent over an hour on the phone with one of their representatives, and got no where. Beware of buying or subscribing anything from IFIT. What a bunch of thieves

• Review fromDror B

  Date: 04/25/2023

  Nordic Track customer support is pathetic. I bought an extended warranty, and now they emailed me that my 1 year free warranty is ending. Do they not see that I bought an extended warranty with them? When I chat with their customer service, they don't know. Is this a real company or a scam?

• Review fromDouglas K

  Date: 04/24/2023

  /BUYER BEWARE!!! We purchased a treadmill back in 07/2020 with and extended warranty good for 5 years (07/2025) and our fan went out. I called Pro Form and said I needed to call the extended warranty company, so i did after 2.5 weeks of calls and emails never being returned. I finally got hold of them and they said it does not cover the fan because doesn't affect the use of the treadmill which is why we bought the treadmill. We wanted the big fans that came with this compared to the competition and purchased an extended warranty that we were sold on covering all parts and annual maintenance in the warranty. Apparently is covers nothing and is complete garbage, I asked for my money back and said I could have prorated but I demand all $179.99 + taxes returned because that is how it was sold. The person I spoke with knew nothing and all the supervisors have been busy every time we called in a meeting. COMPLETE WASTE OF MONEY and i want 100% of our money back!!!!

• Review fromJason K

  Date: 04/19/2023

  I ordered a NORDICTRACK EXP 7i TREADMILL from them, and it came to me with some faulty parts. During assembly, we discovered that their screws for the right handrail did not fit into the screwholes no matter how hard we tried. They fit on the left side, so this was obviously a faulty piece of railing. I tried to contact them about the next courses of actions. That was a big mistake. When I tried calling, they bounced me around from department to department until I got to the repairs/warranty. Then they dropped my call. I called back and then they tried to to say that my treadmill's warranty was voided...before I had even assembled the machine. I stuck with it, and they tried to get me to troubleshoot the problem through me SENDING THEM PICTURES AND RESPONDING OVER CHAT. This was an excruciating process that quickly ate up 2 hours of my time. Finally, because I was fed up with the whole experience, I told them that I wanted to return this faulty piece of c*** machine that was wasting way too much of my time. They said that their return policy had a $250 + 10% restocking fee. They are essentially con artists. I wouldn't be surprised if part of their business model included shipping out faulty products, and then relying on that ridiculous return policy and exasperated customers to generate some revenue because making and delivering quality products sure isn't.DO NOT BUY FROM THIS SCAM OF A COMPANY. THEY OFFER ONE OF THE WORST CUSTOMER EXPERIENCES I HAVE EVER ENCOUNTERED AND THEIR PRODUCTS ARE JUNK!

• Review fromRita B.

  Date: 04/18/2023

  IF I COULD GIVE A ZERO STAR RATING I WOULD. I RECEIVED MY TREADMILL 2 WEEKS AGO I DIDNT EVEN USE MY TREADMILL ONCE AND FOUND THAT IT WAS DEFECTIIVE. THE INCLINE ISNT WORKING. IT WAS DIAGNOSED BY A TECH OVER THE ***** THAT I NEEDED TO REPLACE THE INCLINE MOTOR. I AM STILL WAITING FOR THE PART. I TRIED TO RETURN THE PRODUCT AND WAS TOLD THAT IN ORDER TO GET A REPLACEMENT IT WOULD HAVE TO IRREPAIRABLE. AND IF WANTED TO RETURN FOR A REFUND, THATI WOULD BE CHARGED $200 TO HAVE THEM PICK IT UP AND CHARGED 10% RSF. THIS IS ******** WOULD BE NEVER RECOMMEND THIS COMPANY TO ANYONE. THIS COMPANY'S POLICY AND REDICULOUS AND REALLY NOT FAIR TO THE CONSUMER.

• Review fromJustin G

  Date: 04/13/2023

  A HORRIBLE company. I bought a Proform treadmill for my mom from **** Club in November 2022. It worked fine until February 2023. The roller started going out. I called customer support from the number on the warranty booklet. They arranged for a new part to be sent to me. 30 days later, I check the tracking info. The part has not even shipped. I contact iFit and they say the part was just received in their share house and it will take 3-4 more weeks to process. I cant get a tech scheduled until I receive the part at my home. Its a pretty safe bet for company to offer a 1 year warranty when they engage in delaying tactics like this. Reading other reviews, this company is garbage and is a blemish on American business.

• Review fromChelsee P

  Date: 04/12/2023

  If I could give zero stars I would. I got this proform treadmill instead of another big brand because I love the trainers and the outdoor workouts in differ my settings instead of only having the option for studio workouts. Well, that as a huge mistake. My treadmill has been inoperable 40% of the entire time I have owned it. I have the extended warranty and have had a tech out to my house 5 separate times. Each time, I have to take a half day off work because they give you a 4 hour window to arrive. They have replaced the motor, the walking deck, a wiring harness, multiple belts, etc etc and it STILL does not work. They now want to send ANOTHER tech to my house to rediagnose the problem. Ive spoken to someone and asked for a replacement or a refund. They said they would send me a form to fill out and that has not happens. I am ready to put this $2,000 investment on the curb for big trash day and just get a peloton which is what I should have done in the first place. Terrible company. Terrible customer service. Garbage machine. I have the proform **** treadmill so it is the top of their line and it is absolute trash. DO NOT BUY! You will be sorry.

• Review fromLONGDE L

  Date: 04/12/2023

  They auto-renew your membership without warning and receipt. Just stealthy charge your credit card. No email notice. Not even a purchase receipt.