Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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iFIT has 6 locations, listed below.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
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  iFIT

  E 1725 N #727W River Heights, UT 84321

  
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  iFIT

  945 S Main St Smithfield, UT 84335-2303

  
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  iFIT

  1410 Willis Rd North Chesterfield, VA 23237

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  iFIT

  230 S Main St. Highlands, TX 77562

Review Details

• Review fromRick L

  Date: 04/11/2023

  I feel strongly a class action is required to ***************** business practices at NordicTrack. I bought the treadmill in November 2021. In December 2022, just a little over 12 months, the console (screen) was dead and I wasn't able to get the treadmill started. We called customer support in early January, provided photos, video and told them the console was dead. But they said it was the motor breakdown. OK, they sent the motor parts and a tech came to repair; only to confirm that it was the console that failed. After 2-3 weeks, again we had to call customer support, they put the console part in order. After another month, it was end of February, no update. The replacement part was still under 'Validating". We called again in March, the ** said the part was in backorder, and ETA would be end of March. Now I have lost 3 months of the treadmill to use. It's now April, no news. I called again and asked the status, the ** just said didn't know, pretty much with same response - back ordered. We couldn't be more frustrated! If the replacement part isn't available, they should find a solution to replace the equipment. I can't just wait forever - 3 months? 6 months? or a year to wait for the part to come? The warranty is called deceptive business practices. Based on all other customers' reviews, ifit/NordicTrack deserves a class action for warranty misrepresentation. I'll wait for 2 more weeks to see if they live up to expectations, the manager said ETA is **** days (for getting the part) + **** days (for shipping over).

• Review fromRebecca N

  Date: 04/10/2023

  We purchased an iFit treadmill in 2021. This past February it stopped working. Our treadmill was still under warranty, so we contacted the company for a fix. They told us we had to contact ***** for our part. ***** told us they did not handle our treadmill and we had to deal with Proform. Circling back to Proform, they checked our information again and sent us a part. We were told we had to wait for the part to arrive and then contact another party to fix the machine. The "other party" is one man, so we had to wait for a time that he was available. When he finally arrived to fix the machine, he told us they sent the wrong part and told us to contact Proform for the correct part. The correct part is on backorder, and they have no idea when it will be in stock again. They will not Overnight any shipments to customers, and even though we were under warranty, we were being told we still had to pay the replacement cost. THAT IS NOT WARRANTY! Meanwhile, I am still paying for a machine that we cannot use. It is has become an expensive deco art piece! On top of all this, our warranty is no longer valid. Hopefully, we won't get charged for the piece once (if ever) it comes off backorder.

• Review fromJeffrey Y

  Date: 04/10/2023

  Proform product are junk and customer service is terrible to work with.

• Review fromMindy K

  Date: 04/07/2023

  This company is absolutely impossible to get ahold of. I purchased an extended warranty for my Nordic Track Treadmill and I have tried for 3 weeks to get in touch with them to get someone to come service it. I have been on hold 4 times for over an hour, contacted them through email and I have yet to hear back from them. Today I called their 24 hour customer service only to get a message they were closed. How is a 24 hour service center closed? I will never buy equipment from Nordic Track again or an IFIT service agreement. This is absurd!!! If you could give less than 1 star I would. BBB needs to look into this.

• Review fromAlex R

  Date: 04/06/2023

  Terrible software and product support. Treadmill equipment is great but without working software it is a doorstop. This company has a class action lawsuit against them for this issue. Their business rating should be an F-

• Review fromSam K

  Date: 04/03/2023

  Impossible to get ahold of and unresponsive after paying for service call. I disputed the charge with my credit card company and they reached out a few days later. After spotty emails to coordinate an appointment, the service call was ultimately cancelled the day of. I had to call customer service to find out they cancelled because I disputed the charge and "no longer wanted service". I have spent hours trying to get my equipment fixed and months later I have to start at the beginning of the process. Apparently my extended warranty doesn't cover my fan issue but at this point even paying out of pocket is a challenge. I will never by equipment from any of the ******************* ever again. This equipment is less than 3 years old (not even daily use) and the customer service is terrible.

• Review fromSteven M

  Date: 04/03/2023

  Treadmill has had issues from day 1. Fan went out then we had to replace the entire screen and top assembly. Over a month ago my treadmill broke so I started a warranty claim. Still no part has been sent out. We needed the drive motor now and they don't have any in stock and no eta on getting more. It also took them 2 weeks to respond to my warranty claim. Its just been bad working with them.

• Review fromShannon H

  Date: 04/02/2023

  I paid just over $1,100, including taxes, for a Rower - RW900. After requesting help with a repair three times through their website and receiving no response. I called and made my way to a person where I signed with Ifit to have a "certified" repair person come to the house. They sent two people from ************* Affordable Fitness- Tech Name: Affordable Fitness. The two nice folks who showed up didn't have name tags, cards, or any identifying materials for IFIT or affordable fitness. They brought a bag full of tools. I asked the tech person, "So I paid $159.00 to have you come out and tell me the machine is broken and needs a new plug-in?" Her response was courteous and honest. She said, "Yes, I work for this company, and it's kind of embarrassing with this process; they are ripping people off." I will have to order through treadmilldoctor.com to find the part - this was the tech's suggestion! If you can avoid buying anything from Norditrack (IFIT), take your business elsewhere.

• Review fromRebecca C

  Date: 03/30/2023

  My incline treadmill has been down since October 2022 after 6 months waiting on parts their repaiman came out to installed the new parts. He took the machine completely apart and could not get the machine to work and left me with a machine in pieces. It's been almost a month. I have called almost daily they keep telling me "someone" will get in touch with me and schedule a different repairman to come out! What a racket! My machine is just over a year old. And to top it off I prepaid for my ifit membership that I can't use and they won't refund me! These guys are scammers. We have decided to call an attorney there are consumer protection laws.

• Review fromJemila H

  Date: 03/30/2023

  If it was available, I will give this company (and Nordic Track) a negative rating. The worst customer service I have ever seen in my life. I about an expensive elliptical with a defeat - it makes noises when I use it. The elliptical was purchased a month ago online at nordictrack.ca, and with an expensive extended warranty. I have been trying to reach them to arrange a technician visit - I tried to request service online and by email. I have not received any response except the automatic email reply. I have attempted to call several times and gave up after at least 1hr waiting time.