Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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iFIT has 6 locations, listed below.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
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  iFIT

  230 S Main St Highlands, TX 77562-3812

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  iFIT

  E 1725 N #727W River Heights, UT 84321

  
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  iFIT

  945 S Main St Smithfield, UT 84335-2303

  
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  iFIT

  1410 Willis Rd North Chesterfield, VA 23237

Review Details

• Review fromLorie L.

  Date: 05/12/2023

  Just like everyone else leaving reviews here, I wish I had read them before I bought this treadmill. Worked fine for 13 months, then the display screen stopped working. Hours and hours on the phone and in chats (when I have been hung up on, asked repeatedly to provide information they already have, etc) and still no solution. Was told April 10 that a new screen would be shipped to me in 2-3 weeks. One month later and I still have no screen and no one can tell me when I might receive it. The WORST customer service Ive ever encountered.

• Review fromSherry S

  Date: 05/10/2023

  I bought my treadmill in January. In March I had an issue with the incline not going back down and started smelling a burning smell. It took one call after another just to get someone to talk to me about the issues. Finally, I was told they would have the part delivered to me in three (3) weeks. Here it is almost two months later and still no part. Just like others, I wish I had read these reviews before purchasing the product. At this point I just want my money back. All the while they were still charging me for an iFit membership when my treadmill has been inoperable. Is there any way to file a class action lawsuit against these people? Any lawyers on here?

• Review fromChristopher L

  Date: 05/09/2023

  I purchased a commercial treadmill three years ago. It received very little use over the past year. When I went to start it up, the belt kept starting and stopping. I have been going back and forth with the company for two weeks now to schedule an appointment so a technician can diagnose and fix the problem. This is ridiculous, and the last piece of equipment I buy from iFit/NordicTrack.

• Review fromRyan F

  Date: 05/05/2023

  What an atrocious company with horrific customer service. Avoid ********************** like the plague! We purchased a brand new treadmill which arrived damaged. Instead of sending a replacement treadmill, they're insisting that we wait months for a technician to come to our address to repair. In all of my years of purchasing products and services, iFIT has the least satisfactory customer service experience you could ever expect when purchasing a product of this price-point. Whatever you do, do NOT waste your valuable earnings or time on iFIT. There are far too many other great companies out there.

• Review fromBuddy D

  Date: 05/04/2023

  I purchased a Nordic Track treadmill on April 17, 2023 and paid additional charges for in-home delivery and assembly. I received a call from Nordic Track at 8:46AM on April 28, 2023 indicating that the contracted carrier for my treadmill **************** ******** of AIT Worldwide logistics) notified them that I was cancelling the order. I was informed that this would result in a $250 restocking fee. The primary concern here is that I never cancelled delivery of the order.I called Nordic Track customer service and was told that the order was still in place. That agent could not explain the earlier message, so I contacted the caller who had reached out to me about the cancellation and informed her also that I did not cancel the order. She informed me that Nordic Track records do indicate that they received this message from Select Express. I was informed that the issue would be escalated, and I would hear back, likely next week. I asked for the name of the *** and was told it was unknown. Select Express contacted me on May 4, 2023, by text and informed me that delivery will occur in 2 days between 2PM and 6PM. 9 minutes later they texted me again and informed me that delivery would occur in 2 days between 5PM and 9PM. Please keep in mind that this order includes assembly so a 9PM delivery could result in a technician in my home until nearly midnight. So, I called Select Express and was informed that delivery and assembly would occur in 2 days between 5PM and 8PM. The obvious lack of decisiveness, efficiency and communication within this company is very concerning.I will not be using nor recommending their services in the future. Buddy *

• Review fromSabrina R

  Date: 05/03/2023

  I wish I would have read all these reviews before purchasing. Right out of the box the touchscreen was broken and the touch screen does not work. I've had the machine for over a week and so far there is no quick remediation offered by the company. They tell me it could be a moth or so before I receive the pars, and assuming it comes, who knows if I will have any issues like the ones other people are experiencing with the functionality of the actual machine. They offer no technical support or no compensation for selling a defective product. I hate their customer service. They say I can return the machine but it will cost me $250 fee plus 10% for stocking fee. Thats over $400 for something I did not break!!! I HATE THEM!!!

• Review fromAndrea B

  Date: 05/02/2023

  I have never had such poor customer service in my life. I have a brand new treadmill that doesnt work. It hasnt ever worked in the two months Ive owned it. After having to troubleshoot over the phone, they told me it needs a new part. Weeks later, I made multiple calls trying to figure out where the part was, only to be told (after 5+ calls) that it was going to take at least 6 weeks MORE. That was 3 weeks ago and I have reached out 4 times via email to the contact there, and they have totally ignored me. At this point, I just want to return this treadmill but no one will even answer me about how to do that. Truly in 40+ years on this planet, the most abysmal customer service I have ever experienced. I would never recommend this company to anyone. Mind blowingly awful. How are they still in business?

• Review fromMichelle Y

  Date: 05/02/2023

  Same as so many others! So frustrated. Software upgrade resulted in an inoperable console and now am having to spend over $700 to fix (no longer under warranty). Had been working just fine prior to end of 2022.

• Review fromBrian B

  Date: 05/02/2023

  Very dishonest and unprofessional company I purchased a treadmill from them that didnt work when it was delivered. They put us on hold and wouldnt answer calls also on line run arounds without any help same with membership that I was lead to believe that the treadmill would t work without it save yourself and dont make the same mistake I made

• Review fromMaria S

  Date: 05/02/2023

  BUYERS STAY AWAY FROM THIS COMPANY!!! I wish I had read the reviews on this page before purchasing the treadmill. We bought the Nordictrack Commercial ****, in February. We paid extra to have it professionally installed. After only a few weeks, the machine started freezing. It stops then it starts again. The screen is still on and the clock still runs, but the belt doesn't move. It just starts and stops randomly. Can you imagine how dangerous this is? You are running and the belt just stops suddenly? CUSTOMER SERVICE IS HORRIBLE. I have spent hours chatting with them. Yesterday, I spent the whole day trying to get a solution. First, they wanted to charge me for a technician to come and check it. Then, they told me they would send me a new belt and I would have to install it. When I asked when I would get the belt they told me they didn't know because it's out of stock. Do you know what I find very suspicious? The problem started right after I canceled the 30-day free subscription. I think they can access the machine through the wifi. I tried disconnecting the wifi and the machine will not work. The machine is not even 2 months-old. I want them to take it back and I want a full refund. I don't trust the machine, and I don't trust this company.