Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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iFIT has 6 locations, listed below.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
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  iFIT

  E 1725 N #727W River Heights, UT 84321

  
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  iFIT

  945 S Main St Smithfield, UT 84335-2303

  
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  iFIT

  1410 Willis Rd North Chesterfield, VA 23237

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  iFIT

  230 S Main St. Highlands, TX 77562

Review Details

• Review fromandrew s

  Date: 10/14/2023

  Bought a nordic track FS5i from a ******* retailer. I took it home and the left leg/arm are off alignment and dont fit into the roller. Called Icon who handles warranty claims for Nordic Track and was told the parts are no longer available, I was directed to 3rd party treadmill repair websites instead to purchase my own replacement parts (they arm and leg are like $200 each, and I just paid $1000 for a brand new unit so why should i have to do that?). The unit was defective on arrival and less than a week old since it was purchased. Anyway, beware if you're thinking about buying this. The machine looks great but if anything goes sideways they won't honor the warranty or give you any service at all. There is supposed to be a 1 year warranty on defect and a 30 day refund option. this is a blatant lie

• Review fromPablo L

  Date: 10/06/2023

  NordicTrack treadmill keeps breaking down. They sent a replacement part and told me to figure out how to change it myself. Now the console has stopped working and they are not doing anything about it, telling me to do the thing I keep telling them it does not work.Support is non existing.

• Review fromTracy C

  Date: 10/04/2023

  It seems to me like I'm not the only one with issues. I will never buy another treadmill from NordicTrack. I had hardly used this treadmill at all and it's under warranty. The treadmill got stuck on incline and it's been 4 months and replaced 6 different parts on the treadmill and they are still replacing parts and the machine is not fixed yet. They have people working there that have no idea what is wrong with it if it breaks, or something happens to it. It's a guessing game and in the process, you are stuck for months with a product you paid a lot of money for that still doesn't work. I have never been through anything like it in my life. I will never buy another product from them.

• Review fromBrett J

  Date: 09/29/2023

  Bought the pro-form H-14, computer has continuous flaws loose my work out time. The machine itself was making knocking noise and rubbing sound called costumer service which was overseas and needed me to send audio of machine. Office *** was unable to get it thru to company as I could not and I was told call costumer service again. Had fixed myself cancelled extended warranty got part of my money back figured when it breaks take to scrap yard. Is not built in ***! Will not buy again!!

• Review fromAn C

  Date: 09/21/2023

  I bought my rower because it came with a 1 year Ifit membership. Tried to redeem the card and it states that the card is invalid. I reached out to IFIT and they said the "promotion is over". All the cards that come with equipment are "INVALID" now.The card I received in the box with the rower and the verbiage on the rower and the card do not say anything about being a special promotion or an expiration date. It did not state anything was needed to redeem other than the activation code. I reached out to them and was told I had to send them a photo of my reciept, a photo of the 1 year free card and a photo of my equipment. This should NOT be required, but I sent all but the reciept because I can't find the reciept.. I even took a photo of my cat on my rower box with the "1 free year" written clearly on the box!! I tried looking for a photo of the box after I stuffed it into my SUV! This is an unacceptable unethical business practice to make all cards INVALID, when clearly should be valid and part of the marketing for what comes with the equipment! Then when the customer actually decides to reach out, they have to submit personal photos of the exercise equipment in their home and all the other information. Nowhere on the card or box does it say any of this is required. They did finally put the year on my account, but once again, very poor business practice!!!

• Review fromJanese T

  Date: 09/21/2023

  Total scam! I cancelled my membership over two months ago. They charged me the following month- I went back on their site to verify that my membership was cancelled, yes it was! I also removed my payment method THEN I reached out and sent in requests asking for refund a for the first charge (again AFTER cancelling), no response. This morning a whole 90 days later after cancelling my membership. I just received another membership charge. So again I go on their website, again it states my membership was cancelled. I tried putting any another request to get a refund, suddenly the page for refunds was "invalid". Okay- so now I went to send in a formal complaint on their website- it WON'T allow you to do that. Okay- so now I talk to the "Chat Bot", I explain I cancelled my membership and would like a refund. Chat Bot, sends me to a "Live Agent" I explain again, I cancelled membership and is still being charged and I would like a refund. You know what the "Live Agent" told me. "IT DID NOT UNDERSTAND MY REQUEST", so I wrote it three different ways, finally just typing out, I need a refund for unauthorized purchase, it again said "I don't understand your request!" Ifit is a scam company! They are continually using my account monthly to charge me and I cancelled my memberships months ago and INTENTIONALLY set up their website to not allow you to get resolution OR even TALK TO SOMEONE!

• Review fromGreg R

  Date: 09/05/2023

  Purchased a treadmill. Commercial ****, back in March of 2023. Arrived non operational. Called service and parts ordered/Tech sent out. It is now September, 2023. Treadmill still does not work. Tech and parts sent out 4 times in 5 months. I was also enlisted to do computer and consol resets via video conference. Nordictrac will not refund my money or replace the treadmill. I have attempted to contact management but the customer service people act as though there is no one above them..I am very frustrated and am in need of some help.

• Review fromMark v

  Date: 08/30/2023

  Buy it assemble it then expect to stand by and receive no customer support. I bought one three years ago and have replaced the screen twice. That means contacting the customer service through a maze of obstacles and waiting more than a month (cant use the machine) for them to give the customer any attention. So it is doing it againthey seriously want me to take time off from work to stand by the machine while I do all the work. This is not the worst customer service I have seen it is the worst that I can even imagine. Buy one of these bikes at your own risk. Out of 32 months of ownership I have been able to use it 27 months.

• Review fromDaniel R

  Date: 08/29/2023

  I bought a NordicTrac S22i Studio Cycle for my girlfriend back in 2020 for Christmas. The bike was a bit late getting here, so iFIT included a one year membership with the bike as well as a gift card for an additional year to be used at the end of the second year. As expected, we got lazy and let things lapse a bit and when I tried to redeem the free year membership, the card was no longer valid. I emailed the customer service team, and *****, ******, ****** and ****** worked to figure out the problem. Although there was not an easy fix, the team worked together and was able to credit me 11 months, in addition to a one month free trial, equaling a one year free membership. I could not have asked for a more responsive and courteous group of individuals to assist me with my issue. Thanks so much for your help, iFIT.

• Review fromKimberly K

  Date: 08/23/2023

  Terrible customer support. They hung up on me three times the last time I called them about my ifit console. It is the third one since I owned my incline trainer. Their update bricked my machine and it hasnt worked consecutively for more than 6 months. They made me pay for installation of my console and when I asked for a refund after my technician stated others did not have to pay they denied me saying I could have installed it myself. Instead of standing by their faulty product, they intentionally frustrate and make their costumers wait for email responses with fixes that dont work. They admitted I had higher than average customer service issues but did nothing to make me whole or stand by their product. I have a bricked machine again and still waiting for customer support to get back to me again. It has been so disruptive to my training I have lost gains I have made toward my half marathon. Bottom line: it has never performed as expected and I would never recommend or buy another one.