Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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iFIT has 6 locations, listed below.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
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  iFIT

  230 S Main St Highlands, TX 77562-3812

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  iFIT

  E 1725 N #727W River Heights, UT 84321

  
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  iFIT

  945 S Main St Smithfield, UT 84335-2303

  
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  iFIT

  1410 Willis Rd North Chesterfield, VA 23237

Review Details

• Review fromELYSE L

  Date: 08/17/2023

  Extremely dissatisfied and disappointed. Recently did an ifit update and now my treadmill is worthless. The customer service said they no longer support my model. What after 5 years? There is no way to bypass ifit or get past the software update so its absolutely worthless. They will not make it right either. They expect me to purchase a new treadmill when this is completely their fault! I have been trying to talk with management for weeks and no one answers the call or calls back (after spending hours on the phone). Its insane that they expect you to just throw a TREADMILL away after 5 years. So wasteful and such pathetic business practice.

• Review fromScott L

  Date: 08/17/2023

  I purchased a Nordictrack commercial **** tredmill 6 years ago. An iFit software update recently caused the console to not function anymore. there is no way to bypass iFit and use the tredmill manually. They said they wont warranty it and even if I bought a new console it wouldnt be supported and would be unable to update. I now have a 300 pound useless paperweight and no help from the company except them trying to sell me another tredmill. Very poor business practices and extremely wasteful.

• Review fromWilliam H

  Date: 08/13/2023

  We bought an s15i 2 years ago. A recent firmware update totally broken our s15i and cant be used. Ifit is currently facing a class action lawsuit for this. They have bricked many pieces of exercise equipment with this firmware. Stay far away from Nordictrack and ifit. I fit/Nordictrack if youre reading this, you need to solve your issues. Its been almost 6 months since Ive been able to use my s15i, yet you still charge me for my subscription. **************** is not your forte and probably should offer fixes and refunds for equipment for free!

• Review fromMichelle Z

  Date: 08/11/2023

  Bought a S22i bike in 2021. Stopped working as soon as warranty expired. Per service tech the controller boards routinely fail since an on/off switch was removed from the design of the bike. Over $400 and two technician service calls to fix. Put in multiple online service requests that were not returned. Ordered a heart rate monitor from them that only worked once (and a repair request for that which was never returned). I will never purchase from iFit/nordictrack again.

• Review fromGEORGE A

  Date: 08/11/2023

  I purchased a rower and an I-fit extended warranty. 5 months into getting the rower the spool and rope broke so I contacted them since I had purchased a 4 year extended parts & labor warranty. It took several weeks to get the part in and then when I tried to get a technician assigned to fix it, they advised they did not have a tech in my area. I was advised to find someone to fix it, send them a copy of the paid invoice and I would be refunded the cost of the technician. I did as requested on 5/13/23 and it has been almost 3 months since I sent them all the requested information and still no check. I have emailed, called and spoken to several people and have always gotten the runaround. My latest inquiry resulted in them having to get info and then call me back with information, which I was told that the check was issued on 7/21/23 and it would take 30 days for me to receive it. This occurred on 8/11/23. DO NOT DO ANY BUSINESS WITH THIS COMPANY. They do not uphold what they promised and their customer service is awful!!

• Review fromlauren e

  Date: 08/11/2023

  When picking a membership plan on the website, they don't allow you to select individual plan. You have to call (which you have to chat with someone to get the correct number) then speak to a representative who will give you a code so you can purchase the individual plan. This is very deceitful.

• Review fromAndrew L

  Date: 08/04/2023

  Purchased a nordictrack treadmill a few years ago with a "lifetime" warranty on the motor. When the motor died, I contacted them to have it replaced knowing that a new motor would cost $177.00 to purchase on my own. They said they would be happy to replace the motor but first they need to send out a technician to verify the motor was broken. I would have to pay $159.00 plus a service fee for this "certified" nordictrack technician. So basically I just have to buy the motor myself anyway. Silly company

• Review fromLindsay J

  Date: 08/03/2023

  I agree with other users that I would give this zero stars if I could. Membership does not work or connect to devices and then they charged me double for the membership. I'd recommend buying a treadmill from another company and using another membership versus buying from Nordictrack.

• Review fromMandy L

  Date: 08/01/2023

  Don't sign up for the "free" subscription. At this point, it is years that I have tried to get it to stop charging my card. It is a nightmare and I have spent hours on the phone with very nice people who have no power to refund me. Good product, but not good system. I regret buying into their system.

• Review fromMelvin T

  Date: 07/31/2023

  This company has given me the worst customer service. They have given me the runaround to fix my defective treadmill purchased a year and a half ago. For four months, Ive replaced three complete consoles on my treadmill. Each time the same results. This company was aware of the software updates bricking the screens needed to function the unit. I am a 31 year retired employee from ****** and am shocked they sold this item. Its pretty pathetic that I have to take these measures to get the word out on this PROFORM experience.