Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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iFIT has 6 locations, listed below.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
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  iFIT

  230 S Main St Highlands, TX 77562-3812

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  iFIT

  E 1725 N #727W River Heights, UT 84321

  
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  iFIT

  945 S Main St Smithfield, UT 84335-2303

  
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  iFIT

  1410 Willis Rd North Chesterfield, VA 23237

Review Details

• Review fromJenn E

  Date: 01/05/2024

  Our elliptical could have resulted in a hospital bill. This is the second elliptical in a year thats frame has cracked and norditrack is holding no responsibility whatsoever.

• Review fromNur C

  Date: 01/04/2024

  I have NordicTrack **** treadmill that I bought from them about 7-8 year ago with a 7 year service agreement and this machine just sat there for most of the time. When I recently wanted to use it, I was prompted to update the firmware and when I did that, it completely rendered my treadmill useless. When I reached out to customer service, I was told the that they no longer provided troubleshooting services. When I told them that I already paid for the the machine and they should provide me the original software that came with it so I can reset to factory settings, they denied my request saying that they stopped providing support for my product. Now I am left with almost brand new treadmill that does not even work in manual mode because Nordic or ifit.com will not provide the original setup files, which they should have included when they sold the machine. Providing firmware documents for a product that they sold should be the least they should do. It seems like they will only help you when you first purchase the product and once the warranty is over, they will not even recognize you. Now I have a brand new treadmill that is garbage! What a waste!

• Review fromJeymis A

  Date: 01/02/2024

  For the 1st time since 2021 when I bought the bike, I needed customer service. I was getting an error message, ***, the representative that picked up my call did not offer me any troubleshooting instructions but offered to send a tech for $159, only to look at the machine not fix. If I needed a console or resistance replacement, it would be $109-120 depending on the piece needed but the tech wouldnt have it, they would mail me the part in **** business days for me to install myself for free OR I could have another tech come out for $115. I requested a supervisor, he refused because the information would be the same. As I am arguing, telling him I wanted to speak to someone above him, I was troubleshooting the bike myself with the online manual I found. I fixed the bike myself surprise surprise. He still refused a supervisor. Horrible customer service, horrible representative. The refusal to escalate the phone call makes me regret having even purchased a bike from this company. When I need an upgrade, I will not be choosing Proform. Representative name is ******, employee ID ******

• Review fromTodd G

  Date: 12/23/2023

  Do not sign up with iFIT membership services, they will never stop taking your money, it’s been a year since we canceled and monthly they keep taking money from my bank account.

• Review fromElizabeth O

  Date: 12/22/2023

  Just to repeat what other customers have said: They have zero customer service; they renew your membership without permission; and now, they have removed all of the workout information from their website, so it is impossible to schedule workouts or view workout history on the computer. The star is for *********************** *****, who is wonderful, and is impossible to follow any other way, unfortunately.

• Review fromDanielle W

  Date: 12/21/2023

  I wish there was an option for zero stars because that is most appropriate. I deeply regret not looking at the previous reviews before purchasing my NordicTrack yet here we are. Immediately after purchasing my elliptical, I received an email to set up my iFit free trial. I did as such and saw that I was slated for a $39/month family plan. I immediately cancelled that because I had read somewhere that there was an individual plan for $15/month. Not only is this not advertised ANYWHERE on their website, I could not find any information but instead had to rely on Reddit to guide me. I signed up for the individual plan that should have been billed after the free trial, instead it billed the first month while I had a free trial. I contacted customer service within two weeks after realizing the charge went through and after multiple emails, I received the we have a 14-day refund policy thus my free trial is basically not free. Ive received zero meaningful correspondence from the obviously foreign customer service (not blaming the representatives but terrible company practices) and have decided that I will just be returning my NordicTrack rather than deal with this scandalous company for the next undetermined number of years. This is only the first month - I can only imagine the headache that would await. Buyers beware.

• Review fromMike B

  Date: 12/19/2023

  "iFit" is part of "ICON", *******'r of multiple lines of treadmills. I bought a NordicTrack Elite ******************* January 2020. Like many on here, the machine tried to update one night and failed. The machine is now a brick, and ICON wants $750 to fix the problem they created. There is now a class action lawsuit against ICON. Avoid this company and their products at all cost. I wish it was possible to give zero stars, because even one star is too generous.

• Review fromMichael S

  Date: 12/18/2023

  If I could give them zero stars I would. I bought an exercise bike from Nordic Track. There was a free trail iFit membership with it. I did not like the programs they had and cancelled it almost immediately so I would not get charged for the membership. I confirmed that it was disconnected by going into the program on the bike. Now at least 4 years later, I get an email from iFit saying I am getting charged $431.64 for my annual membership. I look back to 2019 and have been getting charged every year, The charge comes in December 16th every year, in the middle of Christmas purchasing, and goes un-noticed. No email previously. I call iFit but they are closed on weekends, so I call this morning and of course they will refund my current charge, but the past three years I am out of luck, which I knew I would be. This is a warning to all who purchase any of their equipment, this is a scam and you really need to make sure you don't the annual charge on an account you have cancelled. I am requested to speak to a supervisor. One was not available to talk to me, so I am currently waiting a call back regarding the past charges. There is a reason why iFit has a 1.4 star BBB rating.

• Review fromNoreen K

  Date: 12/14/2023

  I bought a treadmill on Monday, December 11 and it was delivered Wednesday, December 13. I had no appointment or delivery communication from the company. They just showed up at my door and said they can only drop it off and the tip of my drievway. I had no one to help carry this large machine to my front door or garage. I didnt accept the order. Called Nordic Track immediately and asked them to refund me fully. They agreed however, they demanded $250 plus 10% restocking fee. After speaking with 3 different representatives, they offered I pay $250 plus 5% restocking fee or they will reschedule delivery and compensate me. They are willing to compensate but not refund? If I as a consumer need to abide their policy, shouldnt the company itself abide the same? For example, per their policy they are to give a delivery appointment and a 4 hour window.Im stuck paying this company that was unkind and not understanding of the situation. After speaking to the third supervisor, he said I can make an exception if I want to, but Im not going to for you. Thats discriminatory and personal. Yet they get away with robbing people of their hard earned money when they as well cant follow their own policies.

• Review fromColleen O

  Date: 12/13/2023

  I bought a commercial treadmill-it is under warranty-less than a year old. It is broken-feels like you might fall through the treadmill. They will not send a technician out. They have to diagnose over phone, send a part, you install & if that doesn't work you can schedule a technician. I have wasted hours on the phone with them. This is a total scam and very poor customer service for an expensive item. I would never recommend Nordic Track and Ifit. Horrible and a scam.