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Business Profile

Burglar Alarm Systems

Fluent Home, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Burglar Alarm Systems.

Reviews

Customer Review Ratings

3.07

Average of 145 Customer Reviews

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Review Details

  • Terry B

    Date: 11/07/2023

    ********** was helpful and has answered many questions from me patiently and courteously. ************

    Fluent Home, LLC

    Date: 11/24/2023

    We're happy to hear you had a great experience with us! Feel free to contact us if you have any questions or concerns.

  • RANAY H

    Date: 11/03/2023

    TERRIBLE CUSTOMER SERVICE HAVE BEEN TRYING TO CANCEL SERVICE FOR OVER 3 YEARS..HOW DO YOU CANCEL SUCCESSFULLY? HELP PLEASE

    Fluent Home, LLC

    Date: 11/24/2023

    We appreciate you taking the time to write this review. We are sorry to hear that you had a poor experience. We will be reaching out to you soon to resolve your concerns. If you prefer to contact us, you can reach us at ************. We would love to help find a resolution!

  • Alma M

    Date: 11/02/2023

    ***** was patient with me.She found out what the problem was. She found different ways to help me. She didn't rush the situation.. Answered all my questions.

    Fluent Home, LLC

    Date: 11/24/2023

    Thank you for sharing your experience! We're happy to hear we were able to resolve your concerns!

  • Loretta B

    Date: 10/30/2023

    I have been trying to get a copy of my current contract and payout information for over 2 weeks. Was told they could not email. Standard snail mail only. If not received in 10 days, call back and a second request would generate an email response. Called back after 2 weeks to be told paperwork mailed on October 19th and to allow 3-4 WEEKS for receipt. Refused to email. **************** individual **** said she was a supervisor and no manager available. Very condescending in her attitude. If they can email me statements and other information then emailing contracts and payout information should not be difficult. I think they are just putting me off until my contract pays off. I explained I have a new system and she proceeded to try and sell me a new contract at a lower price. The customer service script is so full of baloney!!!!! Manager refused to call back. This is one of the reasons Im leaving. ABSOLUTELY NO CUSTOMER SERVICE. Potential ********************** customers beware!

    Fluent Home, LLC

    Date: 11/24/2023

    We appreciate you taking the time to write this review. We are sorry to hear that you had a poor experience. We will be reaching out to you soon to resolve your concerns. If you prefer to contact us, you can reach us at ************. We would love to help find a resolution!

  • Jaime J

    Date: 10/28/2023

    Always courteous and helpful on the phone. Patient when we are computer illiterate.

    Fluent Home, LLC

    Date: 11/24/2023

    Thank you for taking the time to write this review. We're happy to hear you had a great experience with us!

  • Daniel L

    Date: 10/26/2023

    This company is horrible. We canceled our contract in writing before the end of service. It was ignored. They continued to charge us for over a year. A second notice was sent, emails, phone calls, still ignored. A third notice was sent. They are STILL trying to collect on a debt we shouldn't even have. They are completely unhelpful and willfully ignore written cancellation requests.

    Fluent Home, LLC

    Date: 11/24/2023

    We appreciate you taking the time to write this review. We are sorry to hear that you had a poor experience. We will be reaching out to you soon to resolve your concerns. If you prefer to contact us, you can reach us at ************. We would love to help find a resolution!

  • Linda H

    Date: 10/20/2023

    There has been a lack of support from their support Department. Upgrades to the system were insufficient because they sent a blank flash drive. I've made numerous phone calls to try to rectify signals on the mail box. Also there has been a lack of professionalism in their service department. Upon cancelation, I was given incorrect information to forward a ******** check. Their lack of knowledge to know their forwarding service with the postal service has been canceled has delayed the cancellation process.

    Fluent Home, LLC

    Date: 11/24/2023

    We appreciate you taking the time to write this review. We are sorry to hear that you had a poor experience. We will be reaching out to you soon to resolve your concerns. If you prefer to contact us, you can reach us at ************. We would love to help find a resolution!

  • Charles K

    Date: 10/17/2023

    **** the tech was very helpful and it only took minutes to set up the sensor

    Fluent Home, LLC

    Date: 10/20/2023

    Thank you for the great review! We're glad we were able to resolve your concerns!

  • Carl K

    Date: 10/14/2023

    *** was very helpful he solved my sensor problem that I had with the garage door.

    Fluent Home, LLC

    Date: 10/20/2023

    Thank you for taking the time to write this review. We're happy to hear you had a great experience with ***!

  • Linda H

    Date: 10/01/2023

    Very good phone support. My system was installed years ago. Any trouble has been handled as quickly as possible. Which they had more technicians available, instead of doing the work initially ourselves as customers.

    Fluent Home, LLC

    Date: 10/10/2023

    Thank you for taking the time to write this review. We're happy to hear you had a great experience with us and we hope to improve in the future! Feel free to contact us if you have any questions or concerns.

This business is not BBB accredited.

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