Reviews

Review Details

• Review fromJames and Christine G

  Date: 05/12/2025

  I have talked to the company and sent email about there system to let them know that it doesn't work. The cameras have spots when on night mode and we was never showing how to use the system and it is going on for over a year. Call the company also the screen inside the house would show that the battery was not plugged in then it would beep and be fine for a day then read the same message again. We are still waiting for someone to come get there system out of my house because it just doesn't work. They also tried to drill a hole through a beam on both sides and just left a hole there and not fix it because they could not drill thru. I just want the system out and cancel the contract that we don't have and as far as we know and all charges be canceled also. We was paying up to February of this year 2025 but tried cancel the service. So please help

• Review fromHau L

  Date: 03/20/2025

  My mom is 93 years old, and lives with her husband, who is 99 years old. She is Vietnamese and does not speak/understand English well. She has had ADT for years, In 11/2024 someone from Fluent came to her house and told her that ADT is no longer in service in her neighborhood and they need to switch her system to Fluent. The monthly charge is $29/moth but last month she saw the bank statement where fluent charge her $29/month and SmartHome charged $50/month for Equipment, the monthly total is $80/month which is a lot higher than the typical home alarm system where she paid only $37 month for ADT. She did not know she had to pay for equipment separately . We called Fluent to see if they could reduce the charge or cancel the service. They can't reduce the fee and they said the contract is 5 years and we have to pay the total amount in a few thousands if we want to cancel. My mom was scammed by Fluent sale man, My mom did not request Fluent to switch from ADT, the salesman come to her house and take advantage her is senior, minority and not understand English well and get her sign the contract. We think Fluent should allow my mom to cancel w/o paying full amount of equipment based on her specific situation, it's not her fault.

• Review fromChristine D

  Date: 02/17/2025

  On January 21st our system stopped working. I made two calls and my husband made three calls to have our system serviced. Each time we were told that we receive a call to schedule a time for it to be fixed. We never have received a call. On February 17 we both called to cancelled our service. Both times we put a hold of least an half hour and the were disconnected.

• Review fromStefanie C

  Date: 10/14/2024

  I've had my current alarm system with Fluent for at least 6 years. There was a power outage on September 27, ***************************************************************** my neighborhood. Power was out for about an hour & a half. My system hasn't worked since then. Screen is black & button lights aren't lit up. I had to pay $20 for a new power transformer to be shipped. I received the part, installed it myself & the system still doesn't work. I was told I would need to pay $130 for a technician to come out & if panel is deemed faulty, I would be expected to purchase new equipment at the cost of $700. A representative attempted to see if a technician could come out at no charge. I haven't heard back. I'm under a contract until September 2026. I'm forced to either pay each month for a system that doesn't work & doesn't report to the monitoring station or cancel & be subject to an Early Termination Fee. I've been out of work for almost a year due to a wrist injury. I simply can't afford a technician service fee or new equipment. I can't needlessly throw money away on an alarm system that is not functioning properly either. After multiple phone calls & speaking to several representatives, nothing has been done to fix my equipment.

• Review fromArlene H

  Date: 09/21/2024

  Im really glad to have had the opportunity of talking to and working with one of your colleagues. I am sorry if I get your name wrong but it was *** or ***. Super patient and friendly. Really glad you helped me with my pain in the ass??. Have a great weekend!!

• Review fromBarnett W

  Date: 09/09/2024

  Worst customer service ever.... 23 phone calls..... multiple 20 plus minutes on hold.......5 messages left..... 2 emails sent ....two days of trying to get a ahold of them and no reply back... all because they took money out of my sons checking account without permission. How they even done this is still beyond me, they never had any of his information..... Steer clear of this company....

• Review fromJohn M

  Date: 08/31/2024

  JC was very helpful getting our Fluent system reconnected to a new router. Level of needed expertise was above me. JC got it going.

• Review fromGwen O

  Date: 07/25/2024

  I have been calling Fluent to come repair my panel since July 1, 2024. I even paid them ****** for someone to come out and repair my security system, to no avail. They keep telling me they will call me back and don't.When I transferred by security system from Brinks to Fluent Home, the techician took my camera off my house without my permission. I did not realize it until after he left. I reported it to Fluent witrh no response.I have been paying them on time every month. This home security service is horrible. I want my money for the camera they stole and also my security panel repaired

• Review fromRobert M

  Date: 07/23/2024

  ****, from Technical Support, was quickly able to resolve the low battery alert on my sensor. He gets 5 stars.However, I had to schedule a callback after a lengthy wait period AND there was nothing available Odin the FAQs for diagnosing what turned out to be a very basic problem. When changing the battery in a sensor, you must wait for 1 to 2 minutes before inserting a new battery in order to reset the sensor. I would have thought this would be #1 in the troubleshooting list. Hence the 4 star rating.

  Fluent Home, LLC

  Date: 07/25/2024

  Thank you for taking the time to write this review! Feel free to contact us if you have any questions or concerns.

• Review fromDenise R

  Date: 07/23/2024

  I have been waiting for over a month for my buy out letter and have received nothing but the run around. I will be bringing legal action against this company. The customer service is horrible, and would not recommend this company to anyone. To bad it will come to this point when it would have been so easy for them to do the right thing

  Fluent Home, LLC

  Date: 07/25/2024

  We appreciate you taking the time to write this review and we are sorry to hear that you had a poor experience. Please give us a call at ************. We would love to help find a resolution!