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Business Profile

Burglar Alarm Systems

Fluent Home, LLC

Headquarters

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

3.07

Average of 145 Customer Reviews

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Review Details

  • Debbie J

    Date: 07/18/2024

    ***** followed through with follow up concerning text, phone messages. ******* is the sales rep

    Fluent Home, LLC

    Date: 07/25/2024

    We appreciate you taking the time to write this review! We are sorry to hear about this. Please give us a call at ************. Our team would love to be able to resolve your concerns!

  • Donald B

    Date: 07/18/2024

    Fluent Home is a fraudulent security company! I was misled and deceived into a contract that promised one thing and delivered nothing. I have all the text messages and supporting documents showing I was deceived. As of now I'm being ignored. I've been trying to contact them by phone and by email sense July 8, 2024. When calling, I've been put on hold for 50 minutes at a time using the two different phone numbers provided. I've sent 3 different emails with no response. I've driven to the 3 different physical address' listed on their contact information. In every case the office or suite number is vacant, gone, does not exist! Fluent is scam operation with no customer service whatsoever. Do the right thing Fluent!

    Fluent Home, LLC

    Date: 07/25/2024

    We appreciate you taking the time to write this review and we are sorry to hear that you had a poor experience. Please give us a call at ************. We would love to assist you!

  • GERALD L

    Date: 06/27/2024

    I signed up with this security company on 21 June 2024. The documents were digitally signed but no date on document (Fluent salesman). A copy of the agreement was sent to my email address between 5-5:30 PM. If I had known at the time I was still under contract with ****, I would not have agreed to a contract with Fluent. The security panel was supposed to be installed that evening between 7 - 8 PM. The service tech called me and said he did not have the equipment and he would have to come on Saturday 22 June 2024. We arraigned for this to happen at 12 PM. The technician did not show up until after 1 PM. He installed the security panel and replaced other non-working components.On 25 June 2024, a representative from **** contacted me to inquire why I had switched to Fluent. I responded that the salesman informed me Fluent had replaced a company I had originally contracted for a security system. Fluent did have a lower price than **** by about $5.00. It was during this conversation with the **** rep ******** I was informed that I still had over a year to go to complete the contract with ****. I said I would contact Fluent to cancel the contract as I had 3 business days to do this.I called Fluent customer service at about 4 PM to request this action. I was on hold for over 1.5 hours. I finally hung up and decided to take a copy of the agreement to the address in ****** (******************************************) on 26 June 2024. Could not find the business. Was informed it was a warehouse.I called Fluent on 26 June 2024, hold for 45 minutes after being told wait time was 15 minutes. During the conversation call was dropped. I called again, hold for 1 hour and 20 minutes. I requested the cancelation and the customer service person said I had exceeded the 3 business day period. She informed me that Tuesday 25 June was the third business day as they count Saturday as a business day. Informed he I had tried 25 June. Want to cancel Fluent to fulfill obligation with ****.

    Fluent Home, LLC

    Date: 07/25/2024

    Thank you for taking the time to write this review and we are sorry to hear about your experience. Please give us a call at ************. We would love to help find a resolution!

  • Sharon S

    Date: 06/19/2024

    cannot get hold of anyone, we moved and wanted to cancel our contract, we were told at the time of sale it would be fine to cancel after two years because that is when we were moving, they can't or won't set up the system where we moved to, so I am paying $60 a month for nothing, and can't even get anyone to tell me how much longer I have to pay, I wish there was a negative star.

    Fluent Home, LLC

    Date: 07/25/2024

    We appreciate you taking the time to write this review and we are sorry to hear that you had a poor experience. Please give us a call at ************. We would love to help find a resolution!

  • Kevin R

    Date: 05/09/2024

    Extremely prompt attention by phone and helping me solve issue

    Fluent Home, LLC

    Date: 07/25/2024

    We're happy to hear you had a great experience contacting us! Feel free to contact us if you have any other questions or concerns.

  • Denise L.

    Date: 05/08/2024

    My elderly mother and aunt and two of their friends ordered Fluent Home Security System at the same time. It took a year and six months to finish and complete one of the jobs. The System was paid for in full as a matter of fact the security system just was put in three weeks ago. It was supposed to the door camera and windows camera. We just got the window camera 5/7/2024 I was called a lie and was told that I am going to entrust my equipment to you as if we didn't pay for it. He had me to prove to him that we had ordered the system? And told me that he wouldn't be surprised what people will do to get something for free?? I had customers service on the phone over two hours trying to get an resolution to this situation. I was call a lier and basically a theft, but mine you my mother paid for a complete system installed. And as an black women and I am very Offended and assaulted by the racial discrimination that I had to experience, from FLUENT HOME SECURITY. And he stood outside and let everyone know that we didn't have the internet hooked up for the camera. **************** was rude as h*** too.

    Fluent Home, LLC

    Date: 07/25/2024

    We appreciate you taking the time to write this review and we are sorry to hear that you had a poor experience. We would love to assist with your concerns so please feel free to reach out to us at ************.

  • Nancy S

    Date: 04/16/2024

    **************** is awesome. It doesn't matter who you get.

    Fluent Home, LLC

    Date: 07/25/2024

    Thank you for taking the time to write this review! We're happy to hear you had a great experience with our customer service team!

  • Martin J

    Date: 04/08/2024

    **** did a good job with my issue. Found a work around for the problem. Only sour note was the lengthy wait on hold to get it done. Easy to understand and work with.

    Fluent Home, LLC

    Date: 07/25/2024

    Thank you for taking the time to write this review! We appreciate your patience and hope to improve the hold time in the future. Feel free to contact us if you have any questions or concerns.

  • Alfreda H

    Date: 04/01/2024

    This company has no sense of ethics when presented with cancelling it's services. I have been trying to get buy out information and I keep getting the run around. Not only that but they have a monitoring service (Fluent) and a n equipment service (Fortiva) so not only do you have to cancel one service you have to cancel two!. Was not represented that way.... So disappointed in this company

    Fluent Home, LLC

    Date: 07/25/2024

    We appreciate you taking the time to write this review and we are sorry to hear that you had a poor experience with terminating your services. Please give us a call at ************. We would love to help find a resolution!

  • Wendy G

    Date: 03/28/2024

    This company has not lived up to their agreement. I tried to cancel service 3 months ago and was told to call the end of March. At the end of March I called and they still won't cancel my service. Everything I talk to them I get a different story. This company is completely untrustworthy!

    Fluent Home, LLC

    Date: 07/25/2024

    We appreciate you taking the time to write this review and we are sorry to hear that you had a poor experience. Please give us a call at ************. We would love to help find a resolution!

This business is not BBB accredited.

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