Reviews

This profile includes reviews for Terminix's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Terminix

  150 Peabody Pl Memphis, TN 38103-3700

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  Terminix

  10160 Hwy 57 Counce, TN 38326

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  Terminix

  324 Grove St, Suite 6 Worcester, MA 01605-3936

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  Terminix

  1335 Donaldson Road, Suite 9A Erlanger, KY 41018

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  Terminix - Company Owned Locations in Central OH

  3455 Centerpoint Dr Ste C Urbancrest, OH 43123

Review Details

• Review fromB. A.

  Date: 05/07/2025

  Beware of Terminix Dishonest and Deceptive Practices I feel compelled to warn others about my deeply disappointing experience with Terminix. Despite canceling their services multiple times, they have continued to charge me fraudulently, claiming that they have performed pest control serviceswhich is a complete lie. No one ever showed up, no treatment was ever done, yet the billing kept coming.Ive contacted them repeatedly to resolve the issue, but each time Im met with more deception and empty promises. They insist services were rendered when they absolutely were not. This isnt just poor customer serviceits dishonest and unethical. In my opinion, this company is running a scam: charging for work they dont do, ignoring cancellations, and gaslighting their ************** yourself the time, stress, and money. Do not trust Terminix.

  Terminix

  Date: 05/08/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. In reviewing the notes on your account we do not see that there were any complaints regarding the service that was received. We only see one complaint expressing your dislike for autopay. Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations.  Hopefully one day this consumer will feel differently about us.  

  Terminix Executive Services

  B. A.

  Date: 05/14/2025

  I wish to clarify that my complaint does not concern the use of auto-pay. Rather, my grievance is that Terminix continued to charge my account despite the contract having been properly canceled. Furthermore, I have reason to believe that subcontractors acting on behalf of Terminix submitted fraudulent service reports. These reports claim services were rendered when, in fact, no service occurred because no one was present at the property at the time, and the services required access to the interior of the home.I request that this matter be investigated and that appropriate corrective action be taken, including a full refund of any charges incurred after cancellation.

• Review fromTim K

  Date: 05/06/2025

  We have been a customer of ********************** over ** years. During our quarterly appointment on 1/1`6/2025, the technician met with my wife and he told her he would spread pesticide granules to address the ant problem she brought up. The technician briefly wiped under a couple of ***** but did nothing about the granules. This visit cost $193. I called Terminix on 1/28/25. I told them about the experience and canceled our account. In this call, Terminix said they would remove the charge. We then started receiving ******* calls almost daily. I returned several of the calls and told them we are not paying the bill. On the third call, the Terminix person apologized and said he would remove the bill. We continued getting calls. I answered one and was told a supervisor would call back in ***** hours. No one ever called. I returned the call from another ******* message and was told a regional supervisor would call back. No one ever called. I received a written bill and returned a letter to Terminix describing the situation. No response. I"m still getting ******* calls as of 5//6/25, and any time I answer, the person on the phone does not have the authority to address the problem. Terminix did not provide the service requested and has been totally unprofessional in dealing with a customer complaint. I can't believe we used their service for so long.

  Terminix

  Date: 05/08/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up. 

  Terminix Executive Services

• Review fromBronwyn B

  Date: 05/06/2025

  This company works for my neighbor and parked in my driveway, forcing me to miss a doctor's appointment (and pay a missed appointment fee of $50). When I called the office to ask them to contact the driver, they hung up on me. And when the tech finally came out 30 or 40 minutes later, he was completely unapologetic, and said it was "not his problem."If you want your neighbors to hate you, definitely hire these guys! I just hope they care more about their work than they care about their reputation - but I doubt it!

  Terminix

  Date: 05/07/2025

  Thank you for bringing this to our attention.Terminix is a company built on values and providing exceptional customer experiences.  This information will be forwarded to our management team to help provide a better customer experience.

  ********************** Executive Services

• Review fromKAROL V

  Date: 05/05/2025

  Terminix cancelled our contract by mistake and the billing has been a nightmare. I had service up until fall of 2023 when they cancelled mine instead of my daughter's service(she moved).Poor customer service!!! , I have attempted to reach out many times and reschedule to get service restarted and the tech never showed up on date given. Then one day he decides to show up AFTER i cancelled due to the no show, and did service at MY NEIGHBORS home and CHARGED me for the service. i was not home, but i got a message saying he completed the work but my neighbor confirmed it was her home. Needless to say , i am at a loss for words for this kind of service.I have found another pest control service with no issues. I just want to make others aware that they make many mistakes and have poor communications skills. I did get my refund back but this is an issue that should have never happened. I did get a call from someone in management i believe but they were more interested in why i cancelled than to apologize for the mistake they made.....

  Terminix

  Date: 05/06/2025

  Thank you for bringing this to our attention.Terminix is a company built on values and providing exceptional customer experiences.  This information will be forwarded to our management team to help provide a better customer experience.

  ********************** Executive Services

• Review fromXiaoqing J

  Date: 05/04/2025

  Terminix is a scam. A guy from Terminix named **** was hired by my tenant to treat mouses at my property located in *******, *****. **** went up to the Attic, then told my tenant there is mold on the wood in the attic. He said the attic needs ventilation to prevent moisture. Then he also said Terminix can do ventilation for us. This house never had mold problem and is only 10-year old. Plus Texas is very dry and mold issue is very uncommon. We went to the property on the next day and went up to the attic to check. There was NO mold issue at all. Some wood had dark paint **** and letters but those are NOT mold. How could the technician from Terminix provide false information to Customer in order for them to pay extra money to repair non-existent problem. This house already has proper ventilation on the roof and no need for the additional ventilation. Terminix technician was very unprofessional and dishonest to Customer.

  Terminix

  Date: 05/06/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.

  Terminix Executive Services

• Review fromSaivon M

  Date: 05/02/2025

  Disgusted and Deeply Disappointed with Terminix I called Terminix to schedule a termite inspection and was quoted "free services"not once, but twice. My appointment was set for Friday. However, on Thursday, I received a call from the inspector, *****, who informed me the service would actually cost $325. He claimed he tried to escalate the issue but said there was nothing he could do. I agreed to keep the appointment.Still unsure, I called Terminix again. After re-explaining what I needed, I was AGAIN quoted "free services" by another agent. I connected the agent with *****, who explained the charge. The agent then admitted, I should have asked more follow-up questions. Thats already a red flag.Then came Friday. My appointment window was 10:00 AM12:00 PM. At 10:30, no word, so I called *****. No answervoicemail. At 11:08, still no callback. I phoned customer service, and the *** said my new tech was *******. ******* called, then tried to rescheduleunacceptable, since my buyer and I were approaching a due diligence deadline. He then said he could come but only for $400$500. I asked why the constant price changes. His response?***** ***** is ***** *****. My price is $400$500 because we dont have the availability.He literally said he was available, just unwilling to come unless I paid more.Both ***** and ******* were rude, unprofessional, and clearly unconcerned with honoring confirmed appointments or consistent pricing. After confirming my appointment THREE times, this whole experience was beyond frustrating.Terminix is disorganized, dishonest, and showed a total lack of integrity. Save yourself the time and headacheDO NOT EVER BOOK WITH TERMINIX.

  Terminix

  Date: 05/05/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate a lead with the information that you provided; however, I am able to address one of the concerns that you had. Termite inspections unless paperwork is being requested for the sale/purchase of a home. Unfortunately, I am unable to pinpoint or discuss the price differential without clarification of the information that was called in when the inspection was requested. Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations.  Hopefully one day this consumer will feel differently about us.  Thank you again for bringing this to our attention.

  Terminix Executive Services

• Review fromKenneth G

  Date: 05/01/2025

  Cost me ******* to remove a squirrel from my attic. They screwed chicken wire over my end cap breaking it. Leaving holes and broken end cap. They refused to refund my money or repair the damage they caused. They scheduled another visit not even asking if we were available. STAY AWAY FROM THIS COMPANY

  Terminix

  Date: 05/05/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up. 

  
  Terminix Executive Services

• Review fromAmy G

  Date: 04/26/2025

  Ive had Terminix for a couple of years after discovering a mouse issue. They were great dealing with that issue and doing our regular maintenance. Within the last two weeks, they have gone downhill quickly. I called about an ant issue. They said the didnt have appointments available for that but said I was due for my multipoint inspection. I scheduled that for April 17. I get a text message saying my multipoint was scheduled for April 19 from 8-10. Meanwhile someone shows up on the 17th for my any issue 40 minutes late. Waited almost two hours the Saturdaybof a holiday weekend for no one to show up. When I called, the lady said it was for April 26 but I never had any text or email saying that. Called this morning before scheduled appointment to ensure someone was coming. Lady said it was scheduled for yesterday but was canceled due to shortage in workers. I wouldnt be able to have this done until the summer now. Asked to speak with someone above her; she said she can file a complaint but thats all. Managers need to reach out to their customers so they can fix these issues or at least communicate with their customers who have regular service for years.

  Terminix

  Date: 04/28/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced.  We understand dealing with unwanted pests can be frustrating. We have forwarded the consumer's concern to our management team for review.  A member of management will contact the consumer for follow-up.

  Terminix Executive Services

• Review fromGeorge M

  Date: 04/24/2025

  Terminix sold me the best service they had said they would get rid of everything. They have been coming here for about six months. I started seeing fleas recently. I contacted them, they said they would send someone out but it would be a little over two weeks before they could get here. They showed up today completely unprepared for a flea treatment and said it could not be done today. I should have never seen a flea in the first place since I paid for their top of the line kill everything and let God sort them out plan I called in to cancel my service and they told me they were going to cancel me but I still had to pay the rest of the contract, over $800. I obviously told them good luck collecting. They are one of the worst companies I have done business with in a very long time.

  Terminix

  Date: 04/28/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. Terminix is a company built on values,we serve our customers by providing exceptional customer experiences that exceed their expectations.  Hopefully one day this consumer will feel differently about us.  

  Terminix Executive Services

• Review fromL. K.

  Date: 04/24/2025

  Last week I called Terminix about an animal caught in our chimney. They sent out ******* whose service area is ***********************. She diagnosed a bird and that it would eventually find its way out. In the mean time we mentioned we had mice invasion in our garage, but after finding their entry point and sealed the gap, no further problems. She then inspected our home and garage and suggested as a "preventative measure" to install a metal band below our cedar shakes around the entire perimeter of our home and garage at a cost of more that $4000. Since we were concerned about the aesthetics and cost, we passed on that offer. She then suggested an alternative: apply a "special caulk" around the ENTIRE perimeter of the house and garage.. She said that her team of three workers would take "the better part of the day" to finish the job. The cost: $2600. We agreed.The Terminix team of three men Camden the next day and completed the job in 60 minutes! No perimeter application was done. All they did was fill a few holes with "special steel wool" and repaired two vents. When asked why they didn't do what we had expected, their reply, "it wasn't necessary."This is clearly a **** by Terminix ******* on a 70 and 80myear old couple.I complained to the company without any response. She must be working on commission. My credit card will hold up payment. ***** ****** and ***** ****** Cape *********, ME

  Terminix

  Date: 04/25/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. Terminix is a company built on values,we serve our customers by providing exceptional customer experiences that exceed their expectations. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up. 

  Terminix Executive Services

  L. K.

  Date: 05/03/2025

  I have stopped payment on my **** card and submitted a letter of explanation and the contact information including a sentence to put "metal strips along the perimeter of our home and garage 2400 linear feet." As reported earlier, only a few holes were filled with steel wool. I reported this Terminix "scam" on our local community board with over with over 3200 views and twenty negative comments about the company. With at least a dozen similar companies in the ******** area, I suggest Terminix remedy this situation immediately by returning my money. I will then report to the community this response.