Pest Control Services
TerminixHeadquarters
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Reviews
This profile includes reviews for Terminix's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,209 Customer Reviews
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Review fromJoey A
Date: 05/22/2025
Worst service you will ever get. Highly NOT recommended. They lie and steal. I wish I listened!Review fromBobbie N
Date: 05/21/2025
Absolutely the worst experience Ive ever had with a service company. Terminix has been a complete nightmare from start to finish. Ive been paying my renewal fees expecting reliable service, and instead, Ive gotten nothing but excuses, delays, and total lack of accountability.For over a month, Ive been calling in trying to get a manager to escalate my issuenot a single call back. Every time I speak to someone, they promise a resolution or an appointment, and then nothing is ever scheduled. I have to keep chasing them down just to get basic follow-ups.Even worse, one of the service techs tried to upsell me on a $10,000 servicecompletely unnecessary and clearly a rip-off. It felt like they were preying on fear rather than actually trying to help. On top of that, Ive been charged hundreds, possibly thousands, with no actual problem resolved. The pests are still here, and Im still waiting for someone competent to actually show up and do the job Ive already paid for.Terminix has become a money pit with no service, no integrity, and no accountability. Save yourself the frustration and go with a company that actually respects your time and your money.Review fromJames B
Date: 05/21/2025
Had serious bug problems and their so called experts provided little help. They ended up installing sticky cards to identify the insects. They never showed up to collect the cards. This is the second time they never showed up for appointment. Soon thereafter they cancelled my contract without any notification. I would not recommend this company to anyone.Review fromDavid D
Date: 05/21/2025
We had a Terminix technician come out to the house for an inspection. When leaving he drove over and broke one of our sprinkler heads. The cost of repair was ****** dollars.I spoke with local account manager **** ******** and he said he would pay for the damage. This was 5 weeks ago. I have had nothing but a run around ever since. They kept telling me the refund would show up in my credit card which it never did. Then I was told the refund would be mailed to me which it never was. Very poor customer service on their part. They had no problem taking 6000 from for their service plan but are too cheap to refund me 138 dollars for a sprinkler head repairReview fromTiffany B
Date: 05/20/2025
****** to a payment one time. Kept my card info on file and is charging monthly a crazy amount trying to charge me over $1000.00 to get out of something I was told was a one time thing. This place is deceiving and steals money from people.Review frompeter d
Date: 05/20/2025
The level of customer service here is absolutely atrocious. They schedule appointments, seemingly deliberately at times when I am not at home and yet they are only too happy to take their monthly fee. Buyer beware.Terminix
Date: 05/21/2025
Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.
Terminix Executive Services
Review fromdissatisfied C
Date: 05/20/2025
One star is one star too many. Was quoted a bed bug price guaranteed to get rid of the problem within 2-3 visits. Was overcharged and after 4 visits there is still an infestation. They said on the second visit they removed the furniture cushions but they did not. Called them 2 days ago and no response. BEWARE TERMINX IS A ****!!!!!!!!!!!!Terminix
Date: 05/21/2025
Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.
Terminix Executive Services
Review fromAlan H
Date: 05/17/2025
Terminix is the WORST to do business with!!! I reached out to them for squirrels in my attic; they implied they would be able to help, but also insisted I had other rodents inside my house - mice and maybe rats. Not only did they cancel and not perform any service to get rid of the confirmed squirrels, they doped me into signing up for some ********** to remove mice and rats that I never had and am being billed $315 for a subscription I never needed. AVOID THIS COMPANY!!! They use predatory (no pun intended) tactics and contracts to lock you into services you dont need. **************** is awful and unwilling to be reasonable.Terminix
Date: 05/20/2025
Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.
Terminix Executive Services
Review fromJennifer D
Date: 05/16/2025
Funny, we paid you all on April 12th, over a grand and no one has still treated our home. My mother is a disabled senior citizen and they took more than her monthly social security and have not treated her home we have made more than **************************************************** 24 to 48 hours...escalated the request so a district manager would call within 24 to 48 hours and a week and a half later no one has called. One of the calls customer service said we had a verified visit scheduled for today. I took off work and at the time of the appointment we both got texts that her service was completed when no one had come. Spent two hours with customer service asking for someone higher than the district manager and was given a non working number. Called back and they even admitted with all of the poor service we probably would not get a call or treatment. State they cannot give a refund without the district manager approval but refuse to give us a number to contact them. Checked the better business bureau page this month alone there are a dozen complaints of people who did not get their service and are experiencing reoccurring charges for services they are not receiving or agreed to. Shame on you terminix for raking advantage of vulnerable people.Terminix
Date: 05/20/2025
Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.
Terminix Executive Services
Review fromMicah M
Date: 05/16/2025
I paid Terminix ten thousand dollars to treat a mice problem we have.They knew we owned a condex and only half yet contributed to tell us they will solve the problem and nothing about the other half of the house.They came out and replaced insulation and sealed some of the outside of the house.We have a larger mice problem now than we did before and have had them come out 5 times with the same thing every time.Your neighbors need to get outside sealed ( while this might be true, again when selling us the service they said they would resolve the issue).There is now mice trails all in my insulation and I spent $10,000 for what?Save yourselves some money and go with anyone else.I have activity coming from my roof and they refuse to go up on my roof( its really tall) to seal everything and do a good job.Very very frustrated with them.Terminix
Date: 05/20/2025
Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We understand dealing with unwanted pests can be frustrating. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.
Terminix Executive Services
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