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Business Profile

Carpet and Rugs

Rugs.com

Reviews

Customer Review Ratings

4.81/5 stars

Average of 3,241 Customer Reviews

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Review Details

  • Review fromPenny B

    Date: 07/18/2023

    Ordering first and second times was easy. The quality of the rug is very nice
  • Review fromRondi C

    Date: 07/18/2023

    We have ordered several rugs from rugs.com and have been pleased with all of them.Indoor and outdoor. We will continue to buy from this company.
  • Review fromAndrea S

    Date: 07/17/2023

    Good quality, beautiful true colors. The packaging and delivery time was great !
  • Review fromSusan M

    Date: 07/17/2023

    Beautiful rugs, fast delivery, and easy returns! Im very excited about my purchase!
  • Review fromArno R

    Date: 07/16/2023

    ************ They were delivered promptly and fit my space well.
  • Review fromRenee S

    Date: 07/16/2023

    *** arrived on time. Carrier placed it where I requested. And I am very satisfied the rug. It is exactly as advertised. Color is true and it looks great.
  • Review fromMichael B

    Date: 07/16/2023

    **************** easy returns if needed, good quality products, and very fair prices and purchased several items before and will continue to do business with this company
  • Review fromKidron R

    Date: 07/15/2023

    I got a great sale on a gorgeous rug and the purchase process was super easy! It hasn't come yet but I'm looking forward to that!
  • Review fromPatricia M

    Date: 07/15/2023

    Always a great experience when I buy rugs from Rugs.com. These arrived literally 3 days after I placed the order and look great! Exactly as expected. The prices are affordable enough for me to change out my rugs as my tastes change, which is fairly often, every few years.
  • Review fromDiane C

    Date: 07/15/2023

    The rug is great. Beautiful. Exactly what I wanted. Arrived early! I AM having a bit of trouble getting the edges to lay flat, but no big deal. I'll get it.Thank you!

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