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Business Profile

Carpet and Rugs

Rugs.com

Reviews

Customer Review Ratings

4.81/5 stars

Average of 3,242 Customer Reviews

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Review Details

  • Review fromChloe C

    Date: 07/14/2023

    Arrived way faster than it said it would, looks exactly like the picture, is very soft. No complaints
  • Review fromJenny D

    Date: 07/14/2023

    This is the second time ordering three rugs from Rugs.com... first time, we were right in the middle of the pandemic and it took a while to get our order - but we loved all three rugs. That brought us back this time for another set of three - a 4x6, an octagonal for under the dining table, and a larger 10x13 for the living area. No pandemic delays this time! All came within a week, earlier than the original estimate by a full day. We've only put down the two smaller ones - saving the biggest for tomorrow - but the colors are great. They look wonderful in our condo. Would definitely order from rugs.com again if we ever need new rugs.
  • Review fromLaurel H

    Date: 07/14/2023

    Easy to order and received quickly, daughter loves the rug!
  • Review fromAmanda U

    Date: 07/14/2023

    Looks even better in person! Arrived quickly too. This is the 2nd rug Ive purchased through rugs.com and Im sure it wont be my last.
  • Review fromDaniel L

    Date: 07/13/2023

    Processing the order was quick and easy. The rug was shipped promptly and received as promised and on time. I'm happy with the quality of the product and it came with an informative document explaining installation and care. Thank you.
  • Review fromMike P

    Date: 07/13/2023

    Looked everywhere for this rug found at Rugs.com. and at a great price
  • Review fromWilliam L

    Date: 07/13/2023

    Great site with a great selection. **************** responded very quickly to a question. Delivery was very fast, and the packaging was excellent.
  • Review fromMarie A

    Date: 07/13/2023

    Really happy with these rugs. Everything I hoped for, and everything as described.
  • Review fromTerry M

    Date: 07/12/2023

    Very happy with my purchase. It's what I hoped for and expected.
  • Review fromMaureen M

    Date: 07/12/2023

    Excellent product choices. Everything from ordering to delivery was very fast! Love my new rug! Great quality.

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