Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Carpet and Rugs

Rugs.com

Reviews

Customer Review Ratings

4.81/5 stars

Average of 3,241 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromSusan K

    Date: 07/20/2023

    their depiction of the rug was accurate, the price perfect, and to delight and glee arrived in record time. at such point in time that replacement rugs become necessary, rugs.com will be the first place to be checked out.
  • Review fromLori H

    Date: 07/20/2023

    I ordered my rug, Chindi hand woven 10x13 rectangle, and I received it via fed ex less than a week later. It came rolled up in heavy plastic (not sure that was protective enough,) but it was and it is a beautiful rug. Better than pictured. Obviously I just got it so I don't know how it will hold up but I got this huge beautiful rug for $160 so I can't be too mad if it doesn't last forever.
  • Review fromJEANETTE P

    Date: 07/20/2023

    Great selection and easy to order. Can't wait for the arrival!
  • Review fromLaura B

    Date: 07/20/2023

    I got my rug quicker than I expected. The rug is beautiful exactly as pictured. The color does seem to darken the room more than I realized it would. I love it and recommend it and will shop here again.
  • Review fromKatalina G

    Date: 07/19/2023

    This is my fifth purchase, always the best quality, great selections and excellent pricing. I have two colorful rugs in my at home office that brighten up an otherwise dreary space. AND the only 13ft runner I could afford that keeps my older (13 1/2 years) border collie from slipping and falling on the slick hallway flooring. I am sure this will not be my last rug purchased here.
  • Review fromRobert B

    Date: 07/19/2023

    Love it! Its amazing how much a rug can change our room.
  • Review fromCathy M

    Date: 07/19/2023

    Gorgeous rug, great price, love it, love it, love it.
  • Review fromLeslie R

    Date: 07/19/2023

    It is exactly what the website described and what the picture showed, true to color! The price was very reasonable. It is well made and was packaged professionally to minimize any problems during shipping. I received updates all through the shipping stages. I am very pleased!
  • Review fromGerald H

    Date: 07/18/2023

    How can you write a review on something that never arrived?
  • Review fromMa W

    Date: 07/18/2023

    Great pictures, love the "See in your room" feature, it really helped me from buying the wrong rug.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.