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Business Profile

Carpet and Rugs

Rugs.com

Reviews

Customer Review Ratings

4.81/5 stars

Average of 3,241 Customer Reviews

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Review Details

  • Review fromAlyssa L

    Date: 07/30/2023

    Great rug! The color is not a bright white but more of a cream or ivory color, but still very beautiful. The quality is great and it looks amazing in our bedroom. Shipping was also super quick!
  • Review fromLinda J

    Date: 07/30/2023

    Rug arrived in 2 days. Not sure if it's what I want, but the website is easy to use. This is my second purchase and have no complaints at all.
  • Review fromConstance M

    Date: 07/30/2023

    The rug arrived two days after ordering, earlier than expected, and was just like advertised on line. Yes, it's thinner than I'd like so I recommend a pad underneath it, but I really like the colors and am very happy with my purchase.
  • Review fromCheryl S

    Date: 07/30/2023

    The rug looks great! Wrinkles from shipping were minimal and are coming out quickly. I was very happy that it arrived in two days.
  • Review fromLaurel R

    Date: 07/29/2023

    Our rug came in two days and we are thrilled with it. Its exactly what we were looking for and the price was very reasonable!
  • Review fromJacob S

    Date: 07/29/2023

    Nice selection, easy ordering process, fair pricing and fast delivery!
  • Review fromJody K

    Date: 07/29/2023

    Thank you for such a prompt delivery. It is exactly what I wanted.
  • Review fromPeg B

    Date: 07/29/2023

    I liked the feature of the online feature of 'placing the rug in my room'. This really helped me with my decision. Ordered two rugs. Delivered quite quickly. Rugs met my expectations.
  • Review fromAnna N

    Date: 07/29/2023

    The rugs are very nice, this is the second time I ordered from Rug.com. Shipping is very quick. Also there is a lot of variety to choose from.
  • Review fromLily O

    Date: 07/28/2023

    Whole transaction was easy and shipping was super fast! They notified me every step of the way during tracking and delivery. My rug is beautiful and a great price! Thank u

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