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Business Profile

Carpet and Rugs

Rugs.com

Reviews

Customer Review Ratings

4.81/5 stars

Average of 3,241 Customer Reviews

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Review Details

  • Review fromSusan B

    Date: 07/28/2023

    The runner arrived very quickly and it is beautiful and very well made. I will buy again from this company.
  • Review fromJames H

    Date: 07/28/2023

    nice price, got 2, both arrived very fast from day ordered, 2 days for delivery, 5 star, thanks.......JH
  • Review fromLinda R

    Date: 07/28/2023

    Rug.com has such a nice selection to choose from at reasonable prices. I have ordered several and have been so pleased. They were shipped fast, packed securely, quality is excellent. Will definitely purchase from them again and highly recommend.
  • Review fromSandra C

    Date: 07/28/2023

    Quick delivery wrapped and secure. The quality of the rugs is very good. Too bad I ordered a runner that is too long! This is not my first rug purchase from Rugs.com....Love their choices, styles, and professionalism. Will purchase from them again.
  • Review fromMacey W

    Date: 07/27/2023

    Very fast shipping! And this is the 3rd rug I have purchased from rugs.com! They are such great quality for a good price.
  • Review fromKaren Jo W

    Date: 07/27/2023

    The rug arrived on time and looks great. I couldn't beat the price and I had been looking for a while. My only complaint, and I understand why, is the way it was folded for shipment. It made it more compact and easier to ship but it put in wrinkles that will take a while to get out.
  • Review fromfrancine g

    Date: 07/27/2023

    the experience was fun. so many options. however, i have not received the rug yet. the real opinion will come next.
  • Review fromBERNICE V

    Date: 07/27/2023

    Service was great but the quality of the rug was really bad.
  • Review fromDean H

    Date: 07/27/2023

    Love this company! Always have great sales and their customer service is easy to work with.
  • Review fromFatiha A

    Date: 07/26/2023

    Beautiful rug! Exactly what I had in mind. Prompt delivery.

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