Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On ***** Dec 2024, I rented a car from next car and paid a total amount of $437.93 which included $187.93 for the rental car and $250.00 for the deposit that was supposed to be refunded in 15 business days. I have never received my $250.00 though I have a receipt that shows otherwise. I have called this business at least 6 times in hopes to get my refund and they keep telling me the claim is being processed but they cannot provide me a phone number to their claims department, they cannot provide me a claims number, and I am unable to speak to a manager. As I look at their customer service page it shows how they have multiple customers complaining about the same thing as me. Those customers have yet to receive a refund.

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. their shuttle van never arrived as promised [had to take a taxi to rental pick up]2. refused to waive insurance coverage surcharge even though our gecko policy covers rentals 3. provided us with a car that was frankly unsafe to drive and possibly not legal to drive.4. did not refund "security deposit"

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently rented a car via Expedia from 12/24-12/31. When we arrived 12/24 we were told there was no cars and no apologies. We were told if we were not happy with their service there is nothing they can do. We waited over 4 hrs before we got a car! On 12/31 when we were about to return the car. We got an email from the ****** host saying the car tire was stolen. We called the police filed a report and I went to the rental car to advise of the issue On entry I was told not to worry I had paid for tire, windshield and roadside assistance with towing and I should just call the number for pick up.I did immediately and the towing company came installed the replacement , picked it up and dropped it off at the car rental place .I asked to fill the car with gas quickly and I was told not to worry to go in and they will be with me shortly. I got feedback from the attendant saying he was not going to give me my 250 security deposit back Becos the rim was stolen with the tire. That is it was only the tire they would have refunded me!I was arguing that you cant steal a tire without a rim and then he called the manager.I had the same argument with the manager who threatened to call the police on me for no reason!I said I wanted to see the insurance policy not covering theft and then she said she willl call the adjuster. The Adjuster came in -***** and threatened me and said he will sue meHe told me they had my address and would deal with me..I left afraid! 5 mins later, they tried to charge my primary card on file and it didnt go through but went ahead to charge a ******* secondary card which was suppose to be destroyed as I didnt use it for rental payment!When I found out I came back to confront them but I was met with a long wait and they refused to talk to me and cooperate.They threatened me again!When I asked why the charge they refused to give feedback. Till today no email no cooperation! The manager confirmed the adjuster illegal charged me!

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attached is a screenshot of the last email I received after I mentioned I was going to file a complaint with the BBB.

  MS ***** has been spot on with her responses and is the only one concerned about this situation.

  The real issues falls on Mr ******* (manager) who barely responds to my emails and lacks on communicating. Ive spoken with him on the phone 2-3 times and he has excuses ready to go when Ive asked about my case. 

  nother car and proceeded to return this rental back to its nest(NextCar). We only lasted with the car approximately 10hours if that and 6-7 of those hours (3-10am) we were sleeping.While at Next car, I asked at the counter to speak to a supervisor / manager and they told me his name was ******* and I explained it to him and he stated that he would take care of it and issue a full refund, because of this situation come Monday and not to worry because I was getting a full refund. He was very courteous and understanding and quickly offered another car but I mentioned to him that I had already picked up one at **** rental. Now, my credit card was charged $369.00 by NEXTCAR and I haven't received any refund and futher more the deposit is included in that amount. Its outrageous!!!I proceded to send multiple emails until I finally got a hold of a manager who was and is helpful (Ms ****** but she referred me to *** ******* who is the site manger and he has not refunded my money.

• Initial Complaint

  Date:11/07/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a car rental using a third party called Priceline, I paid $255.63 plus $91 for collision total cost of $346.63. But ********* offers there own collision insurance so they only took the $255.63. Once I got to the Next Car rental place I had additional services added such as ezpass access and there own car insurance came out for a total of $597.31 Plus an additional of an $250 deposit which i haven't received. So a total of $852.94.

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a reservation with NextCar rental cars through ****** (a third party booking agency) for our trip to **. When booking, we declined rental car insurance, as our personal car insurance covers rentals. I selected a car pickup time of 4-6PM, as our flight was originally meant to land at 430P. Our flight to ******* was delayed 1.5 hours (we were sitting on the tarmac as they did maintenance to the plane). Upon arrival at 5:45P, I called the Nextcar representative , *****, and he picked us up in the shuttle and drove us to the office location. Once at the office, ***** stated he needed to charge us another $150, for insurance. We stated we did not need or want it as our personal insurance already covers rentals. ***** was then saying the charge was because ****** cancelled our reservation since we were late for pick up- even though he picked us up right before 6P. I knew that was false because ****** would have no way to know that our flight was delayed. I proceeded to call ****** on speaker phone for ***** to hear when they clarified that they indeed did not cancel our reservation. ***** continued to say that ****** was not releasing the money to him, which was also disproven by the ****** representative who said as soon as we book, the money is released to Nextcar. We felt we were being scammed for more money, as he wouldnt provide us with a car until we paid him an extra $150 after already paying $250 to ****** for the reservation. We decided to leave, stranded in the ******* heat with our baggage and infant with no vehicle. I later called NextCar to sort this out and the woman on the phone was extremely rude upon hearing my explanation, and proceeded to hang up on me. Before hanging up, she said that the extra charge was for an upgrade because they gave the car that I booked away since we were late, which made no sense since we werent late, and we were told two other reasons to be charged- 1. for insurance and 2. Because ****** canceled the reservation.

• Initial Complaint

  Date:05/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented a car from ************ location on 01/27/2024. In addition to the car rental charges I was charged a deposit which has not been retuned/re credited to me despite multiple phone calls and attempts to have this resolved. Agreement # ******

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled to rent a car from NEXTCAR on 11/17/23 on their online website for ****** for the rental agreement. Within the fine print of the agreement it states that if you don't cancel the agreement within 48 hours NEXTCAR will keep the money regardless if you can't rent the car. I came on the day of the rental and explained i could not rent the car and the management told me it would be credited back to my account. I got it charged in my December billing and had to file a dispute in which NEXTCAR submitted the information from the website even though they knew i didn't rent the car on the day and their management at the store in ********* notified me in person that it would be put back on the card. I went home and destroyed all the paperwork thinking that the problem was resolved. Today, when i called to find a hopeful resolution with the company help service staff, they informed me that the money is non refundable even though i never rented the car. I believe that there advertising on the website is deceiving and the management staff poor because now i had to pay for a rental car that i never rented.

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a prepaid reservation ($231.09) with NextCar rental at *************** International Airport to pick up a car at 4 pm on 12/28/23. Upon arrival, I was asked for my driver's license, credit card, and proof of insurance. I told the attendant that my credit card provides insurance coverage and I also have my car rental. The attendant asked to speak with the insurance company and said everything was fine, but I must take their liability insurance, and if I didn't, I would not be able to pick up the car. I refused and asked to speak with a manager. The attendant left the station and attended to another customer. I waited for about an hour and no one came. I eventually left and made a new reservation with Thrifty. This entire operation appears to be a fraud and should not be exploiting customers.

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I went to pick up vehicle I was told $100 total for my rental. When I entered the vehicle it was disgusting and dirty, I mentioned it and nothing they can do. I accepted it. I asked specifically how much is it for a lost key, the representative said $500.00 I look at my statement and see a charge of $1000 and all they can say is, its $800 for lost key nothing we can do. *** asked for a contract signed by me showing such charge agreement and nothing has yet to be sent. They stole over $400 from me without reason. Lastly, I want my $100 back as well for the rental since it wasnt what I was promised originally! A clean car.