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Business Profile

Auto Rentals and Leasing

Nextcar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 19579328

    I am rejecting this response because this is only a fraction of the cost. The business should refund the total amount and makes steps to improve their service.  

    Sincerely,

    *****************************the car or have no car. We got to the counter at 11:55 AM, and the server told us if we did not book the car before 12:00 PM, we would lose the car because their system would automatically drop the booking. Even though we were on time in waiting in line, the server said there was nothing he could do. This forced us to sign the information fast or be stranded without a car. The server would not let us look at the car before signing the contract. This is why we had to sign the contract saying we inspected the car even though we had not looked at the car. The server then tacked extra charges onto the bill, resulting in a much higher rate than the quote. We tried to dispute them, but he said we had to either take these charges or lose the car in the next few min. Overall, the company did not live up to the quote and breached the contract they offered. They did not provide service in a timely manner. For the reasons listed above, we dispute all charges related to the NextCar bill.

    Business Response

    Date: 03/14/2023

    Good Morning BBB Team,

    Our accounting department processed a discount refund for the inconvenience. The refund amount was $27.75 and it was processed to *************** card ending in 7448.
    Please allow 3 to 5 business days to be reflected on his account.
    I have attched his final receipt as evidence.

    Our apologies for the inconvenience!
    Sincerely,
    *********************

  • Initial Complaint

    Date:03/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had reserved a vehicle via an online booking site at Next Car rental. We needed a 7 seater vehicle. When we arrived at the car rental office they told us they didnt have any 7 seater vehicles available, even though the reservation was confirmed and a deposit was automatically taken. They had no other solution for us, such as giving us two smaller cars instead of one 7 seater. We were stuck at the rental office with little children in the middle of the night for about 3 hours. Eventually, they gave us a 5 seater car, and my whole family crammed into the vehicle unsafely. Not being able to sit fully or buckle up. I then returned in the morning and spent another 2.5 hours with no result. We never received the vehicle we needed. I contacted Next Car customer support, booking agency customer support, manager of Next Car and the corporate office of the car rental. Corporate office promised me a full refund, however they never came through with it. These practices should be illegal. We had no choice but to take a car that could not fit us. We were charged the price of a much larger rental, which we never got. I have been trying to contact someone at Next Car and no one is willing to help or listen. Please help get our money back and prevent this place from deceiving other customers. Thank you,***********************

  • Initial Complaint

    Date:02/27/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We reserved a car for from Dec ***** but brought it back on 12/23 becasue our plans changed. The company's calculations suggest we should be returned $907. See summary of contract *****

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