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Business Profile

Auto Rentals and Leasing

Nextcar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a vehicle from Priceless Rental Car in ******** PR on 16 Feb 25 and returned it on 22 Feb 25 with no issues. The rental required a refundable $250.00 deposit, and I was told that my refund will be deposited into my account within 14 business days; however, its been over 55 days and Ive not received my refund yet. Ive been communicating with the company over email and theyre stating that theyre working it; however, I dont know why its taking so long.

  • Initial Complaint

    Date:04/13/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I havent receive any communication from BBB. NextCar sent me an email that they still working on my refunds. 

  • Initial Complaint

    Date:03/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have took a trip to ********** on Feb11-19 . I returned back home then 10 days my deposit havent been returned. Then they said 15 days . Now its been 32 days and keep with run around. This out my credit card .

  • Initial Complaint

    Date:03/18/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has refused to return my security deposit, I've been waiting over 2 months for monies owed. I spoke to a representative 2 weeks ago who told me they would resolve it within 48 hours... again that was 2 weeks ago.

  • Initial Complaint

    Date:03/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a car from NextCar of ************ Rental Confirmation #NCPGN10809782,Pickup Date: 02/15/2025 08:12 PM,Return Date: 02/16/2025 09:32 AM,Current Rental Status: CONTRACT, CLOSED Booking Date: 02/13/2025 11:06 AM, Agreement #NCSJN0076085. According to the contract, I was supposed to receive the deposit refund back within 14 days. Its been almost a month, I have contacted them twice 03/07/2025 and 03/11/2025 and all they do is escalate the issue, but still havent received a reply to the emails or the refund. I contacted my credit card company to also alert them of the fraud and see if they can help as well. Now on top of the refund they owe me, I will also have to pay for credit card fees for the charge.

  • Initial Complaint

    Date:03/05/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Been over a month and have not received my deposit back as said on contract

  • Initial Complaint

    Date:02/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan 4th 2025 a deposit of $250 was required and paid at time of car rental. Vehicle was returned in the same excellent conditions it was handed over to me, the customer. I have yet to receive my money back, they do not handle these requests over the phone and I have already taken time out of work to deal with this (supposedly the reimbursement associates only work Mon- Fri 8am - 3pm) and cannot take additional time off. I am requesting my $250 deposit returned in its entirety.

  • Initial Complaint

    Date:02/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/09/25, I rented a car from the ************ location of NextCar Rental. On 01/09/25, at 5:50am the vehicle was returned in pristine condition, with more gas than when we picked it up. Per the NextCar contract, I was due to be refunded a $250 deposit. The contract states it will be refunded upon return of the vehicle but may take 14 days for my credit card to post the refund.After 15 business days, I reached out to the rental location. I was told to wait 3 more days. I called again after those 3 days and was asked to wait another 5 days. After those 5 days, I called again and was hung up on. Every time I called they stated I was due the refund, but they were just behind in processing refunds.On 2/4/25, I reached out to corporate NextCar They attempted to reach out to the ************ location. On 2/12/25, I again reached out to corporate. They again reached out to ************, copying me on the ************, 02/25/25, I again reached out to corporate. They confirm I am owed the $250 refund from ************, but state all they can do is continue to email the independent location. They have had no response from the location either at this point. I have disputed my charge with my credit card company. Based on other items I see on line I do not think I am the only consumer dealing with this issue.

  • Initial Complaint

    Date:02/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a vehicle through the Priceline website, which connected me with a third-party rental company in *********** called Nextcar. Upon collecting the vehicle on November 6, 2024, I was asked for a deposit. I provided my bank card for the to collect the deposit, as I was informed that the deposit would be refunded to my card.I returned the vehicle on November 10, 2024, at 6:35 AM due to an early flight. The person processing the return advised me that everything was in order and that a refund of $250.00 USD would be returned to my bank card. I was told that I would receive the close contract of the rental via email, but I did not receive any paperwork at that time.After several days without receiving the refund, I contacted the rental company. They stated that the refund had been processed back to my bank and that I needed to speak with them. My bank opened a claim, but it was closed because the rental company categorized the refund as cash. However, no cash was given to me at the time of the refund, as all transactions were made using my card. I requested copy of the closing contract from the rental company when I was asking for help from my bank and the person put the refund as cash but there was never any type of cash transaction as I mentioned before.I have tried to reach the rental company again, but they are not returning my calls or answering. I have been advised that this is a type of scam that rental companies are perpetrating in ***********.

  • Initial Complaint

    Date:02/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this is a copy of the email from customer care to the rental location regarding this problem

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