Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast Corporation

  PO Box 9710 McAllen, TX 78502-9710

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  Comcast Cable

  616 Oak St Graham, TX 76450-3040

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  Comcast Cable Holdings LLC

  PO Box 2270 Vernon, TX 76385-2270

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  ComcastInfo

  3268 Governor Dr # 219 San Diego, CA 92122-2902

Review Details

• Review fromNicole A

  Date: 08/05/2022

  My internet is consistently down and unstable. We’ve had countless technicians come and “fix” the problem using a variety of strategies only to have the internet fail again a few days later. We’ve been using Comcast for 5 years now and have never seen a solution to this problem.

• Review fromNc S

  Date: 08/04/2022

  I closed my account due to moving out of state. I closed my account in good standing and I was charged a month after closing my account. It took three phone calls and hours on the phone to get a credit. Now two months later they tried it again!!!! Do not use auto pay!!!! Customer Service is a joke!

• Review fromBonnie .

  Date: 08/03/2022

  I strongly advise anyone not to transfer to mobile phone service to Xfinity Mobile. I originally transferred from Verizon to Xfinity Mobile. After asking many questions of the Xfinity Mobile Agent I decided to switch. Huge mistake!! I transferred all 3 of my cellphones to Xfinity, around May 11, 2022. Immediately, all 3 of us began having issues mainly not receiving incoming phone calls and texts. I went to 4 different Xfinity Mobile stores, no one was able to identify the issue. All said phone were working properly. I had an incident where my son had an emergency and was unable to reach me by calling and texting, My phone was on the whole time.
  After this happened, I decided to switch back to Verizon, July 27, 2022. After my switch to Xfinity mobile I purchased 2 new Samsung phone. Both are paid off. Our 3rd phone is an older IPhone. The IPhone transferred to Verison with no issue. One Samsung transferred July 29. My Samsung phone is still locked. I have call Xfinity all most everyday multiple times. As of today my phone is still locked. All agents were respectful, more than once I asked to speak to a Manager. I was told I would receive a call back. Today August 3rd I still have not received a call. It the Supervisor/Manager are assisting other customers or in meetings. This is how Comcast Corporate Leaders (these are the individual creating policies, the agents are the messengers) treat their longtime customer using TV, Internet, and home phone services I pay $279. a month for these services. I've worked a Customer Service agent and Manager for over 39 years. I have never a review like this. Very disappointed I was forced to write this review.

• Review fromTonia K.

  Date: 08/03/2022

  If you could give a negative zero I would they offered my to extend my due date. Then turn around didn't take the payment so they can come back and ask for the whole entire balance. I have been with Comcast since 1997 I thought that they had tried everything to get me to pay a month in advance and couldn't. So they tried and now they tell me that I have to pay 689.93 to have my services restored. All because I took them for there word. There isn't a more shady,sneaky,underhanded company in the world I see why Obama put restrictions on them then Trump came and undid everything giving them free Rian to make there on rules. I HATE COMCAST WITH A PASSION.

• Review fromJuan M

  Date: 08/02/2022

  Today it happened again another lightning strike and Comcast failed our business! Ww solely rely on wifi because our business is remote and Comcast didn't show up to replace our modem. Their emergent appointment scheduling is the biggest joke! Last time this happened took them 5 days to show up, meanwhile we had no phone or wifi to run our business. If you have other options DO NOT GO WITH COMCAST they will let you down when you need them the most!

• Review fromKimberly Y

  Date: 08/02/2022

  The worst customer service ever!
  I’ve contacted them about billing issues 5 times, and it’s still not resolved! Being overcharged each month. No one calls me back, and when I’m chatting, the representative quits responding, or I’m transferred 5+ times.
  Terrible company!

• Review fromMeesha M

  Date: 08/02/2022

  It is so hard to speak to someone regarding service. Unprofessional always transferring to someone that will never get on the line. Worst company money hungry? Tech was sent out did do anything. THIS COMPANY DOES NOT HELP

• Review fromDOROTHY and VERNELL D

  Date: 08/02/2022

  Comcast/Xfinity is robbing elderly citizens by taking their money and delivering poor lousy service!! As a provider of a service, they have to be the worse or close to it!!! During our most recent encounter over last 72 hrs, 3 different techs have come to our home and the problems are still unresolved. The supposedly 'senior tech' who himself stated he'd just been with Xfinity 8 months, geesh, asked how long we've had the one TV set he saw as though to imply perhaps it was the age of the set??? REALLY?? What kind of company show is Comcast/Xfinity running here??? We've tried to tell them over and over again it's a connectivity issue OUTSIDE of our home and not on the inside but they refuse to admit nor do anything about it. The billing dept informed me today they can't reduce or discount our monthly statement. At one point, he offered me a free phone?? I guess to appease me. Seriously??? They're the worst!

• Review fromChavon B

  Date: 08/01/2022

  I'm leaving this review because everytime I try to call to speak to an agent the stupid Artificial intelligence computer answers she doesn't let u speak to a real live agent no matter what u push to speak to a real live person. 1 star and get y'all stuff together Xfinity!! I got hung up on 10 times by a stupid computer, not cool!

• Review fromSullyman

  Date: 08/01/2022

  I have been without service (TV, internet, WiFi) for over a week. They told me they need to put a line underground and it can take 7-14 days for this to be accomplished. What a horrible company and experience! Unfortunately I am in an area that only has Comcast Xfinity for a service provider. I’m stuck with this company and have had no luck rectifying this situation. I’ve been lied to by almost every customer tech, service tech and supervisor I have had the displeasure of talking to. I’ve been a customer for over 20 years and this is the worst customer service and technical support I have ever experienced from ANY company. I have opened a complaint with the FCC and Consumer Division of the department of consumer telecommunications and cable. I’ve read on the Comcast forums this company can take up to 3 months to rectify these issues I am experiencing, a few customers explained they had to wait 6 months. Please, something needs to be done about this. I’ve lost wages from work being home for a tech to show up when scheduled and never showing up, I’ve had to pay extra on my phone bill because My entire household is going over on data usage. I must go out of my way to the local library to fill out work documents. This is beyond stressful and I hope this helps whoever else has these issues.