Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast Cable

  6513 Windcrest Dr Ste 200 Plano, TX 75024-3079

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  Xfinity

  8400 W Tidwell Rd Houston, TX 77040-5568

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  Xfinity

  2455 FM 2920 Rd Spring, TX 77388-3418

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  Xfinity

  16575 Air Center Blvd Houston, TX 77032-5104

Review Details

• Review fromMaria D

  Date: 08/08/2022

  This business is a disaster! I have Comcast because we are trapped and no one else available. They contacted me for contract renewal and disconnected my good business number. I added cell phone service and they ported the wrong number. My phone bill was supposed to go down $100 its gone up $100.
  Why is this allowed to continue where they can monopolize the market and we can't have choices?
  I complained no one responds. they don't want to deal with the problem because they have too many complaints.

• Review fromAnthony R.

  Date: 08/07/2022

  Do not get service through Comcast if you can avoid it.
  I was sent a new device on the same plan "for free" a couple months ago. The device stopped functioning a couple weeks later and I requested help with it, requiring me to wait a full week without service to get a tech over. I was not informed of any charges and the tech told me these modems in particular are trash and they have to replace them often.
  I was then charged $100 for a "professional installation" of the replacement modem even though it required two cords to be plugged in and that is all. I was not informed there would be a charge at all before hand and assumed that since my service was out for a week they would be helping to fix the service that I PAY FOR.
  I then called to have the charges removed and the first customer service rep I spoke to told me that the most they could do is $30 because it was a valid charge. I said that was unacceptable as I already pay for their service and was only having them fix a problem they created so I was escalated to a manager who told me that this was a valid charge and the most they could give me was $50 and after insisting again that I wanted the entire fee refunded he said the absolute most they could give me was $70.
  It was not worth my time to keep arguing with them so I accepted and hung up but I will be changing providers as soon as I possibly can.
  Their service technician visits are a SCAM. These charges should not be legal without you being informed of them first at the very least and they should have credited me 7 days of service if anything, not charged me $100 to get it fixed.
  Ridiculously unethical company.

• Review fromJoan S

  Date: 08/07/2022

  Called on July 23,2022 to obtain information about mobile phones and services. Message given all representatives were busy and told to go to chat for information.
  Chat representative told me that Xfinity(Comcast) had a special where I could receive a free iphone (Apple SE 3rd gen) if I signed up for mobile service with Xfinity. I was told that the deal would include charge of $15/month for the services but the rep did not tell me how long this promotion would last. I agreed to sign up and was told I would receive my phone in 2-3 business days. Phone arrived on August 1,2022. When I opened my account to find out how and when to activate my iphone. Found out billing for this phone was $412.99 with payments of $17.91/month. Also if I paid for this phone there would be a credit of $175.-- toward payment. Tried calling but again told line had high volume calls and to use chat service. Tried to explain my situation but rep kept telling me something else. Don't think he understood English well. On August 2,2022 spoke to a person online by name of Kim. She told me that once I activated the phone full charges would be removed and I would be credited $17.91/month toward the purchase of the phone. She stated if I decided I did not want the service after 1 year I could pay the balance off on the phone but never stated how long I had to keep the service before phone would be paid in full. She also told me because I had a landline with Xfinity and wanted to keep same phone number it would take 24-48 hours for transfer to take place. On August 4, spoke to another young female rep who c ould not see any problem why phone had not been switched over and gave me a case number and told me that someone would be calling me in 24 hrs. On August 5, I called another female rep and brought up to date and told her I still had no transfer of service. THIS time she transferred me to a technician who discovered wrong phone # had been placed. August 7th-still no mobilephone service.

• Review fromSusan P

  Date: 08/07/2022

  I had a very very disappointing experience with xfinity. Within trying to switch to there phone plan , we gave it a try for a day but was not happy with the new phones. Went back to the xfinity store ( In Plainville Ct. The new store they opened ) and even though the employees were very friendly, they were not fully trained on how to handle this transaction and because of that we ended up losing one of our phone lines which was very inconvenient. Xfinity held on to our phone lines for over a week and it would not allow us to switch back to our our old phone service . We were without phone service for a week and we lost one of our phone lines in the process. We were informed on the phone ( From and xfinity representative) That the employee from the Plainville store was supposed to release our lines the day we returned there phones and he failed to do so resulting in this big mess. He was very friendly but just did not handle the process correctly and should have been better trained or at least ask for assistance. Very disappointing

• Review fromTheodore M

  Date: 08/06/2022

  Unkept promise.:A Homebound 100% disable Veteran the past 30 years using Comcast (Xfinity Cable) for cable television, telephone and internet service. On March 28, 2022 after visiting three office to take the advantage of Xfinity / Comcast free mobile phone and unlimited data service we were searching for equal / better service and monthly payments. Unable to find the “Free” Samsung mobile cell phone in (two) other location to include the Xfinity store in Northfield (Denver) prior to going to 1350 S. Ironton St, Aurora, 80012. Aurora, CO. We met with a salesperson at 1350 S. Ironton St, Aurora, CO. As a family I made our need’s/ services required for us to transfer from Cricket Inc. to Xfinity/ Comcast that being the unlimited data and two (2) free mobile devices/ telephones, we choose as advertised two (2) free Samsung model mobile phones with no charge. Sales person say the Samsung mobile phones were not in stock/ in-store inventory, and he would speak/ meet with his supervisor to determine if he could issue the equipment in the inventory Galaxy A4G-5G not on the list which was not our original selection. Our understanding the supervisor had agreed with our second selection we requested and offer made “Free phone’s” would apply to the Galaxy A4G-5G; we purchased two additional mobile cell phones total $912.28. I was charged $600.00 / 24 months at $14.65? month for mobile telephone (Galaxy A4G-5G) promised free in lieu of the Samsung mobile to replace free. To make matters Worse on 26 June 2022 Xfinity without my permission withdrew $654.66 for Data usage from my account using the Debt card filed in their office. After discussing /debating the withdrawal of the funds $650.00 with Salesperson; Assistant Store Manager concluded the most they were authorized to refund was $250.00. The Store Manager reviewed the event with Salesperson and discovered the Xfinity Northfield office (non-Corporate) had deleted the unlimited status from my account. The Store Manager

• Review fromDorian R

  Date: 08/06/2022

  customer care over their phone is full of lies and they just talk out of their ass so customers can buy stuff over the phone quickly and just hang up. but customers love them so much and they’ll agree to every single thing they get told over the phone just so that they can go into a retail store and bother the employees asking them if they actually got a good deal, when they could’ve just gone to the store in the first place!!!! and then all they have to say is what they told me this over the phone when The call centers and the stores are not related at all!!!! it’s all a stupid game and comcast customers are all absolute idiots, at the end of the day Comcast is getting their money and customers are stupid.

• Review fromArtemis W.

  Date: 08/06/2022

  Great rates if they actually charged the agreed upon amount. They’re charging my last phone line I transferred as if I got the number from them instead of ported it in. I called Cx Service and they had the gall to tell me they gave me that number, after I had spent OVER AND HOUR a couple weeks before on the phone with them to port it over from straight talk.
  So they’re not giving me the agreed upon $500 off on that phone when I signed the contract.
  Do they not keep record/notes of what a customer had called them for and what was done?!?

• Review fromCarol S

  Date: 08/05/2022

  I am paying $300+ for combo internet/phone/TV. The internet and phone service is ok most if the time. BUT the TV is terrible. The pixeling is terrible! I contacted them and they rebooted but it is not any better. The answer is always to reboot. The $$ I am paying, I should not have this issue. So frustrating!

• Review fromAnonymous C

  Date: 08/05/2022

  FRAUD ALERT: An Xfinity Sales Rep sold me a mobile phone service and internet package for $50 per month on 6/30/2022. 6 weeks later, on 8/4/2022 they have fraudulently charged me $267 yet the phone has still not even been activated, so I have no service. I'd like a full refund of the $267 paid so far, since the agreed upon services were not provided, and I would like the phone to be activated and the $50 plan I ordered to be provided moving forward.

• Review fromLISA F

  Date: 08/05/2022

  THIS COMPANY IS THE WORST! I APPLIED FOR THE $30 CREDIT. NOW THEY RAISED MY MONTHLY FEE BY $30.
  THEY NEED TO BE SHUT DOWN AND SUED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
  I HAD TO LEAVE A STAR TO POST THIS BUT NO STAR SHOULD BE GIVEN TO THIS CO