Reviews

This profile includes reviews for GoPuff's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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GoPuff has 13 locations, listed below.

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  GoPuff

  537 N 3rd St Philadelphia, PA 19123-2936

• 

  GoPuff

  3401 K St NW Washington, DC 20007-3544

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  goPuff

  1030 Cromwell Bridge Rd Towson, MD 21286-3308

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  GoPuff

  51 Rathbone St Providence, RI 02908-5610

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  GoPuff

  371 Dorchester Ave South Boston, MA 02127-2430

Review Details

• Review fromRobert C

  Date: 09/14/2023

  GoPuff routinely sends milk expiring the next day and frozen bread that has been expired up to a month. In a couple cases the expiration date seemed rubbed off. It’s not safe.

• Review fromTamara T

  Date: 08/23/2023

  I never had an account with this company and my debit card was fraudulently charged two different times first was 108.33 and the second was 91.30. My bank will not refund due to Go Puff stating the charges weren’t fraud but how could they be good charges if I never had an account. This company is refusing to supply a refund because the debit card that was charged has been cancelled and they supposedly can’t refund tk a new card or send a paper check for the refund.

• Review fromJames C

  Date: 08/07/2023

  This app or platform is doing there delivery drivers wrong to the point, of not paying them for deliveries i no because I'm one of the thousands of thoughs people driving for them, I drove and delivered they have all kinds glitches with there app, I delivered I expected to be paid for driving and time put forward, the way I see it iss. if they're not treating there driving partners right, they shouldn't have started, a order canceled by a customer at short notice shouldn't affect a driver pay, but that's just the opposite of what they are doing to the point of satisfying themselves by deactivation of a driver on their platform, but until now they still didn't pay me for my service, anyone who use there own vehicle and gas to work for these guy should stop immediately.

• Review fromDeborah Q

  Date: 07/26/2023

  They are THIEVES!! You are lured into making ONE purchase using “Family Rewards” and once you use it ONE TIME!..unbeknownst to the customer they have been locked into automatic payments for NO SERVICES RENDERED and NO PURCHASES MADE! They have through PayPal taken almost FOUR HUNDRED DOLLARS for NOTHING! As a senior on a fixed income, I am hurt and angry about feeling like I have been fleeced by grifters.

• Review fromCHENYU Z

  Date: 07/12/2023

  gopuff terminated my account because i was using ***** credit cards which offer $10 gopuff credits monthly, gopuff all of the sudden started charging my credit cards with a different merchant name rather than "gopuff" so the ***** promotion won't automatically apply to my purchases, i started submitted disputes to get my monthly $10 back which is what has been advertised as one of the card holder benefits but then gopuff terminted my gopuff account, what a shame!!! if you cannot afford this deal then don't even bother advertising as such!!

• Review fromGerald E

  Date: 07/02/2023

  Absolutely disgusting practices. They try to lure you into making purchases with reward offers, but fail to tell you that redeeming a item that you earned somehow counts as a coupon, making it so the regular coupons they have make the rewards completely pointless. Their customer service is some of the worst I've seen refusing to offer solutions to your problem and refusing to cite where in their toc states these things. I will absolutely be seeking legal action against these false advertisers and seeking a refund for orders I've placed trying to get these rewards.

• Review fromAlisa G

  Date: 06/27/2023

  This company discriminates against people who have a driving record. Even though you’re using your own vehicle and car insurance. I’m glad I was hired by grubhub. A company that believes in second chances. Because people make mistakes gopuff! not only did they lose a potential employee but they also lost a potential future customer. I will forever recommend anything other than gopuff to family and friends.

  GoPuff

  Date: 06/29/2023

  
  Hi, Alisa. We apologize for any frustration or issues caused, please let us look into your situation. We will forward this input to our team and use it to better our service. Please let us know more about your experience by writing to us via email at ******************, and we will look into this promptly. - JB

• Review fromLana K

  Date: 06/21/2023

  I am unable to unsubscribe from this service. I have followed all recommendations from the internet site. There is NO direct connection with a live person at any # given. What can I do?

• Review fromChrissy G

  Date: 06/17/2023

  Company needs to shut down nothing but a bunch of thieves work there. They pretend to deliver your packages take a picture and steal your stuff don’t order from them

• Review fromJOHN N

  Date: 06/05/2023

  i ordered from this service not too long ago and the fact that GOPUFF has no phone number to reach out is BEYOND UNPROFESSIONAL AND VERY DISAPPOINTING. i am filing a complaint against this company because they refuse to give me my refund and that the drivers from this company was very UNPROFESSIONAL and did not do anything to resolve my issue and instead the driver that delivered at the wrong address harassed me while I WAS TRYING TO GET MY ORDER AS I HAVE INFORMED THEM IT IS MY ORDER AND THIS MUST REPORTED SHARED THIS AWARENESS ASAP BECAUSE THIS IS UNFAIR AND UNACCEPTABLE AND I HOPE THIS BUSINESS LOSE RUNNING BUSINESSES AND I WILL NOT TOLERATE THIS BUSINESS AS PROFESSIONAL AS THIS HAS HAPPENED TO ME MULTIPLE TIMES. I WILL NEVER ORDER FROM THIS EVER AGAIN!!! VERY UNPROFESSIONAL AND I DO NOT NEED THEIR RESPONSES. THEIR RESPONSES WILL NOT AND NEVER SOLVE MY PROBLEM I WANT THIS BUSINESS TO TAKE A LESSON LEARN NOT TO MESS UP MY ORDER EVER AGAIN PERIOD !!!! P.S TO THE BUSINESS PLEASE DO NOT REPLY TO ME AS I AM NOT SATISFIED WITH YOUR RESPONSES I WILL IGNORE GOPUFF RESPONSE AS I ONLY RESPOND TO BBB IF BBB ASSIST ME TO. OTHERWISE, I AM NOT COMFORTABLE REPLYING TO THE GOPUFF AFFILIATES AND WILL NOT RESPOND TO THEIR ANSWERS UNTIL BBB INVESTIGATE THIS COMPANY ASAP.