Reviews

This profile includes reviews for GoPuff's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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GoPuff has 13 locations, listed below.

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  GoPuff

  537 N 3rd St Philadelphia, PA 19123-2936

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  GoPuff

  454 N 12th St Philadelphia, PA 19123-3762

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  GoPuff

  601 Portage Rd. Kalamazoo, MI 49007-5325

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  Go Puff Food Delivery

  770 N Coit Rd Richardson, TX 75080-5426

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  GoPuff

  2720 Broadbent Pkwy NE Albuquerque, NM 87107-1628

Review Details

• Review fromShannon L

  Date: 06/05/2023

  Go puff is one of the worst delivery apps ever. This is coming from a driver. They treat their drivers terribly. They have us circling around the customers location for hours at a time. The app is not efficient orders erase they do not pay you consistently like they say also, they make it seem like they’re assisting you a.k.a. the customer service but really they’re not helping you they’re really assisting the customer and really all they care about is the customer the customers don’t treat us right they tip us $.10 a dollar to go like 20 miles or 6 miles out we hardly get pay. Every order is like two dollars each day they keep cutting down our wages. They also keep taking on more drivers, knowing that they do not have that many orders going out. This takes away from the normal drivers that are consistently there each day. Yes, we all have to eat, but if you have a seating for a certain amount each day, and then you start taking away from that that means we’re theoretically eating less as the driver it almost seems like you can’t even take a break either you doing all these hours and it seems like if you pull to the side and get something to eat, they tracking you or you’re gonna get in trouble I would not suggest working for Gopuff. They are really a bad company and they do not care about the customer and they do not care about the driver and to be honest they care more about the customers than they do the drivers if we have any issues that we run into during the order we can’t even call them and them help us all they tell us is that they’re going to call the customer if I called the customer and they didn’t answer. What’s the difference of you calling the customer it’s just all that and it makes it not worth it. I believe that Gopuff should be sued because they are breaking many labor laws many regulations. I’m sure that they have. The workers work under horrible conditions the bathroom is horrendous inside the facility they don’t clean it hardly they never mop.

• Review fromRobert Charles S

  Date: 06/03/2023

  This app is letting qeyrs old order beer alcohol whenever they want a bunch of sum bags

  GoPuff

  Date: 06/05/2023

  Hello there, Robert. Can you please send an email to [email protected] with information on what you experienced? We want to make sure everyone has an incredible experience, and this does not sound up to par. We greatly value your feedback, and we hope to hear from you so we can use your input to improve our services. - JB

• Review fromTawan B

  Date: 05/09/2023

  Go puff is the worse how do you terminate someone that has proof of them delivering they orders it’s insane how they treat people I’m making sure that everybody I no dot tell them never work for them because they full of shit. This won’t be the last time they hear from me go puff get y’all whole life together people trying to make a honest living and y’all doing the most this is why y’all losing drivers.

  GoPuff

  Date: 05/10/2023

  Hello, Tawan.

  
  

  We are sincerely sorry for any frustration caused. Please allow us to look into your situation. Please send us an email at ****************** with these details and include a link or screenshot of this review so we can look into this.

  
  

  Sincerely,

  
  

  Gopuff Support

• Review fromHelena V

  Date: 05/07/2023

  I never got a wrong order dropped, the local BevMo is amazing for never eFFing up! They are amazing, not once have they gotten an order wrong. But, however, there is shit that gets greedy: GoPuff is no longer the same company. The owners got greedy and money hungry they decided to go ahead and partner up with Silicon Valley’s UBER. Which only means we can no longer see them on the map, they don’t speak English, and nobody follows attention to the details. This is what happens when you go WOKE. Everything was so perfect until we can all longer see them on the map…. Nobody pays attention to detail anymore because they decided to go quantity over quality… ! I miss the days where we can see the driver on the map a few streets away, so I can come out and greet them (just in case they have not followed instructions not to come to the door) … literally nobody’s paying attention to detail anymore… This company is going to shit. The only crazy part is that we have to keep using it because this is our only way to get alcohol at night….until I come Up with my new ‘in works with all grocery stores’ company. Y’all ain’t shit. Let’s go COMPETITION!

  GoPuff

  Date: 05/08/2023

  Hello there, Helena.

  Can you please send an email to [email protected] with information on what you experienced? We want to make sure everyone has an incredible experience, and we regret to hear this has not been the case for you as of late. We greatly value your feedback, and we hope to hear from you so we can use your input to improve our services. 

  Sincerely,

  Gopuff Support

• Review fromKrystal W

  Date: 04/03/2023

  If I could give a 0 I would.... I ordered my kids and my dinner at 9 pm and it finally came at 2 am to find out they dropped off the wrong stuff and for them to tell me they was closed and that there is nothing they can do so they took my money and didn't give me anything I ordered and they are rude is hell they steal people's money
  
  

• Review fromJames K

  Date: 03/29/2023

  Would give negative stars if possible. Their most recent scam is that they sign you up for a service called "Go Puff Fam" without your consent and then 2 weeks after the free trial they start charging you $7.99 a month.

• Review fromAj J

  Date: 03/20/2023

  I applied with Gopuff and the next day I received an alert on my credit the my social security number had been compromised. When I tried to speak with support they told me they were sorry that happened to me. No remorse. I tried to go to there facility to pickup and it was a bogus address. It seems like I got scammed. What do I do now with my social security number being sold on the dark web by this company? Beware of this company.

• Review fromMichael D

  Date: 03/07/2023

  This company charges my credit card MONTHLY for a premium service that I did NOT sign up for!!!! It's happened 4 months in a row now!!! I have had to call each time and complain and wait a week for a refund. One time they even overdrafted my account and cost me an extra $30. When I told the guy on the phone he said they're not responsible for that charge. I DIDN'T AUTHORIZE THE INITIAL CHARGE THEY POSTED THAT CAUSED THE OVERDRAFT. This company is a scam and I am ready to scream it at the top of my lungs. DO NOT GIVE THEM YOUR CARD INFORMATION!

• Review fromHelen P

  Date: 02/21/2023

  Less than zero stars! Gopuff isn't even offered in my state yet my daughter's account has been charged over $500 in 24 hours for "deliveries." Upon contacting them(not an easy feat, by the way. Find them on fb if you want to contact them) I was told to contact my bank. I've already done that. Since doing so just a few hours ago, ANOTHER three charges have been made. For the 23rd of February. It's the 21st!! That's two whole days into the future. They're scammers. Shut them down!

• Review fromnora c

  Date: 02/14/2023

  i got a imply from gopuff. i wanted to delivery driver for their company . i happy to be hire. so i decided to start working right away. There one problem little or no business. i cant live off 3 to 4 dollars or no money. i dont know what going on. But this cant be good business practice.