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Business Profile

Delivery Service

GoPuff

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Reviews

This profile includes reviews for GoPuff's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

GoPuff has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • GoPuff

      537 N 3rd St Philadelphia, PA 19123-2936

    • GoPuff

      454 N 12th St Philadelphia, PA 19123-3762

    • GoPuff

      601 Portage Rd. Kalamazoo, MI 49007-5325

    • Go Puff Food Delivery

      770 N Coit Rd Richardson, TX 75080-5426

    • GoPuff

      2720 Broadbent Pkwy NE Albuquerque, NM 87107-1628

    Customer Review Ratings

    1.14

    Average of 75 Customer Reviews

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    Review Details

    • Sabrina R

      Date: 06/07/2024

      Terrible customer service. I cancelled the app years ago and have been getting charged since. Its been so long I don't even remember my log in information. I have asked for help multiple times and ending up having to DM on their instagram account. They told me to fill up a form and will get back to me. I haven't heard back from them. They are scam and make it almost impossible for you cancel your membership and stop being charged. I cant even use GOPuff because of where I live. If I could give them no stars I would because the way they treat their customers is appalling!

    • Brittany T

      Date: 06/06/2024

      If 0 stars could be given, it would. Go puff refused to refund on my order due to them not being able to validate my id. My Id is valid, accepted during traffic stops, travel, entering government buildings, etc. GoPuffs inability to validate my information sounds like a them problem. With this being said, they refused to refund me the cost of my purchase, can we say crooks. I will be deleting this app and taking my business to more credible sources. Sad, they werent always like this..

    • Shannon S

      Date: 05/29/2024

      My $23 order under up being just over $42. The first thing was lack of clarity about a promotion and HIDDEN fees that doubles my expenses. I was not shown all of these fees, driver tip, etc hat DOUBLED my expenses. I also never recieved a detailed email breakdown of my order . Then when I rated the order, they disguise send extra tip with the submit button and you cant undo it. this is horrible treatment of the customer. Deceptive and wrong. there is not reason to take so much money without clearly stating why and giving you a full breakdown before you confirm your ORDER or hit send. I will not recommend this deceitful business to anyone.

    • Gabriele H

      Date: 05/24/2024

      I just deleted my account. One of my order included strawberries but they were spoiled and they kindly credited me $5. A few days later, I placed another order, some items were on sale. Today, I wanted to place an order again, and I realized that they had never issued the $5 credit. I contacted them, and I had to jump through hoops. For some reason, the money I saved ordering the items that were on sale happened to be $5. Now they claim that this is the credit they issued. I took screenshots of our convo and I will happily provide them.

    • Anthony G

      Date: 05/20/2024

      The driver couldnt deliver the order and after calling the office, they refused to refund it. Seems to be a common theme.

    • Raylene M

      Date: 05/19/2024

      This has happened to me twice they have charge me for 2 subscriptions in a few months. That I didn't want either one. The first one they said I didn't have a subscription but I still didn't get my money back. They a few months later I need something an didn't have away to the store so I orders again an they now say I had a free tail for a month starting on 4/4 but they just took it out on May 18

    • Rebecca B

      Date: 05/17/2024

      Poor service. No customer support. Play with customers money its giving scam

    • Alexander E

      Date: 05/11/2024

      A horrible company. Didn't deliver my order and driver was unresponsive and uncaring. No phone number to request a refund. I'll be disputing the charge.

    • RACHELL M

      Date: 04/26/2024

      I am a driver to for Gopuff and let me tell you their pay isnt very fair. The customer thinks that we get the delivery fee which we dont if you deliver three orders 12 miles one-way I only rake $3.25 for all three orders, Ive put almost ****** miles on my car since I began this journey with Gopuff seven months ago and I cant even afford to get new tires or an oil change maintenance on my car in my car if I make $100 in 12 to 13 hours you 65 that has to go back in my gas tank so what I really made for the day working my **** off all day driving around in rush-hour traffic in this heat, not a **** thing is not fair when it comes to their pay structure and they dont even make the customer tip you half the time that doesnt even cover my gas for 1 mile not to mention the hard times that everyones in right now. Prices are through the roof I pay over five dollars a gallon for my vehicle , its a complete waste of time. Yeah its good for quick. I need some gas. Im hungry but you cant make a living on it and youll run your car through the ground working for this company they used to pay you 350 per order now, they just group them all together and pay you 350 for three and four orders not fair , Go Puff gets rich why we just sit here driving our cars into the ground when I started this journey I had ****** miles on my car. Im pushing ****** now nobody can talk to nor do they care crappy company to deliver for think again before you sign up for that, Gopuff .

    • DMarquaz S

      Date: 04/26/2024

      I had and order and i placed another order and contacted customer service and the only thing that have is a chat no phone service to help and they could only offer a redelivery no refund or atleast a credit

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