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Business Profile

Delivery Service

GoPuff

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Reviews

This profile includes reviews for GoPuff's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

GoPuff has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • GoPuff

      537 N 3rd St Philadelphia, PA 19123-2936

    • GoPuff

      3401 K St NW Washington, DC 20007-3544

    • goPuff

      1030 Cromwell Bridge Rd Towson, MD 21286-3308

    • GoPuff

      51 Rathbone St Providence, RI 02908-5610

    • GoPuff

      371 Dorchester Ave South Boston, MA 02127-2430

    Customer Review Ratings

    1.14

    Average of 76 Customer Reviews

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    Leave a Review

    Review Details

    • Antonette Y

      Date: 09/07/2024

      Terrible company. Ordered 3 items only 1 item delivered. Spent over hour with customer service, without resolution. Wouldn't refund the additional fees they charged me or deliver the items I ordered. Took the fees and refunded to deliver the missing items.

    • Margaret I

      Date: 08/18/2024

      I had items taken from two orders.The only way to reach out for help is "corporate", aka: a text chat.They were not only slow and unhelpful, they refused to refund me. Then they offered me a coupon! I think this company is purposely making it difficult for customers to reach them so they do not have to do refunds.

    • Shea D

      Date: 07/29/2024

      I needed a $50 refund for bad service. They offered me a $10 credit for an order that was over 1 hour late! I declined.

    • Steven W

      Date: 07/25/2024

      Somehow items were ordered from my account to an address I have never lived at. I canceled the order cause I'm not paying to have someone receive a delivery on my dime. I asked for a refund and was denied. They are thieves and not very good at keeping clients

    • Lisa B

      Date: 07/13/2024

      About $60 worth of stuff, ************************ the hospital. Well, the problem is my idea was expired by 2 weeks but I was in the hospital for 2 months with major surgery and all I ordered was food items and those food items were comfort foods while I'm in the hospital well. Because my idea was expired for 2 weeks and I already paid for everything with my card and everything else they left with the stuff that I ordered. *** said that I could not get refunded so they, everything I ordered they took with them. And they left and they just said nothing we can do.You got your ideas expired so we don't owe you a refund.And they walked out and then slashed.I heard from this company.I've emailed them.I've called and nothing.I've gotten no satisfaction just ignored

    • Max M

      Date: 07/11/2024

      Worst customer service ever. Broken company that isnt worth anyones time

    • Tab J

      Date: 07/06/2024

      I regret purchasing with this company, I signed up for what they claimed would be a "free trial", and also said "I can delete my subscription", and was charged AFTER deleting my subscription and now they refuse to refund me.

    • mariana o

      Date: 06/30/2024

      worst customer service I have ever seen. I had to talk to four different customer service reps and everyone except ******* was a failure. I cant believe i gave this company any money

    • Rad E

      Date: 06/21/2024

      I waited an hour for my order, they loaded too many deliveries (2 other orders being dropped off before mine). I watched this driver drive in opposite directions and make multiple stops that were not the drop off locations. I got a phone call from an Indian gentleman with a thick accent saying that the driver had a flat tire (bogus according to watching the map they provide). When I asked about a refund or discount, the gentleman told me to call customer service and hung up on me. I reached out to a live representative through the app, the representative also spoke broken English and had a hard time understanding my complaints. Ultimately, they cancelled the order, refunded the money (3-5 business days) and gave me a 10 dollar credit I will never use. This is shameful customer service, no accountability for employees, and upsetting that a company that charges so many fees, also outsources to presumably *****, where those employees have a language barrier and hang up on customers. ******************** is a disgusting business and will never be used again by myself or my family. Shame on them.

    • Gordon H

      Date: 06/17/2024

      This is a scam and unacceptable. They charged me twice for items they cancelled and I never received. They took my money off my card which was my last and I can't even talk to no one because everything is automated... I feel like I was robbed and will NEVER be using go puff again. I want my money back!

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