Reviews

Review Details

• Review fromJ. M.

  Date: 07/04/2023

  ****** is a scam artist. She talks fast and responds immediately when trying to collect the $325.00. Its not until you get the report that you receive the instruction manual to inform you what you will go through with the insurance company. To include getting physical vehicle appraisals from car lots all while having to deceive them because they wont appraise a vehicle for the purpose of DV. On the actual DV Report She put a pre-accident value on my 2018 ***** *****6 Turbocharged Grand Touring of $33,250.00. hilarious. My cars MSRP brand new was under 31k five years ago brand new. It now has ****** miles. She commented about the condition of the interior, exterior, and dashboard. Shes never seen my car. The report had features that my car does not have and was missing many features my car does have. ****** had my vin number and listed it on the report. Shes written more than ****** DV claims herself, but cant accurately identify a vehicles specs and features. According to the report, my car has fog light, Xeon headlights, ventilated seats, dual power front seats, leather seats, supposedly four wheel drive, etc, all of which my vehicle does not have. The report does not mention the features my vehicle does have such as turbocharged engine, sunroof, heated front seats, dual zone climate control, Apple CarPlay, or leatherette seats. ****** my vehicle with no vin and see the accurate trim features. I sent emails noting discrepancies in the features, I questioned her valuation exceeding my cars brand new MSRP. ****** didnt respond to all of them. She responded we can remove the fog lights and then submit it. PS *************************** report has disclaimers absolving her and her company from accountability for report accuracy and omissions.After bringing this to her attention, she said she had the correct trim level. I asked for a refund. I told her I was not happy with the product, ****** refused to give me a refund. Do not do business with this company.

  AutoLoss.com

  Date: 07/05/2023

  Please see the response from this client.   We sent him his report and he stated that we had the wrong vehicle.  I sent him an email to have him send us the correct information.  He refused to give us the correct information.  The information from the repair order he sent us had the same vehicle we appraised in our report.  Please see the below responses from this client.  Also, we are BBB Members and have over 4.0 stars on BBB, ******* and Site jabber for over 15 years.   ************************* Owner of ********

   

  The negative reviews have proof of legitimacy attached to them. No, Im absolutely not going to remove a warning to future customers. No way. I will file a lawsuit against you and fly to your jurisdiction to carry out small claims'proceedings before I remove the reviews or let you keep my money. You know that you missed the **** on this report and that it is common practice for you to mass produce cookie cutter DV reports that carry little weight with insurance companies. The incompetent work you presented to me is not hard to prove. You decide. 
  
  **************************
  **********************************************************
  Apartment ****************************************
  **************
  ****************************
  
  Wellness Is a Way of Life 
  
  All correspondence from this email address are to be considered strictly confidential, intended solely for the specific recipient or organization receiving the communication, furthermore, information contained herein cannot be disclosed or re-disclosed, verbally, electronically, or in writing, without the express written permission of ****** *********************. This confidentiality clause includes communication originating from this email address and responses to communications originating from external senders. 
  
  
  
  From: ********************* <*******************************************************;********* Tuesday, July 4, 2023 10:14:27 AM
  To: *********************** <****************************>
  Subject: RE:
  
  Are you going to take down the negative reviews that are not true? ******
  
  From: *********************** <***********************************************************; ********* Friday, June 30, 2023 8:09 AM
  To: ********************* <*******************************************************;
  Subject: Re:
  
  I have initiated a charge back in my credit card because you did not agree to refund my money. If you are truly interested in helping,dont challenge the chargeback and we can part ways. I will not be using your services. 
  
  **************************
  **********************************************************
  Apartment *****************************************
  **************
  ****************************
  
  Wellness Is a Way of Life 
  
  All correspondence from this email address are to be considered strictly confidential, intended solely for the specific recipient or organization receiving the communication,furthermore, information contained herein cannot be disclosed or re-disclosed, verbally,electronically, or in writing, without the express written permission of ****** *********************. This confidentiality clause includes communication originating from this email address and responses to communications originating from external senders.  
  
  
  
  From: ********************* <*******************************************************;********* Friday, June 30, 2023 9:55:01 AM
  To: *********************** <***********************************************************;
  Subject: RE:
  
  Let us know when we can help you further. ******
  
  From: *********************** <***********************************************************; ********* Wednesday, June 28, 2023 10:50 AM
  To: ********************* <*******************************************************;
  Subject: Re:
  
  I should not be required to write the report for you. I paid for a professionally prepared report, the information you are asking me to provide to you THE PROFESSIONAL, is available to anyone with a 30 second ****** search. If you cant get that right, what am I paying for? I think Ive laid my case out clearly,  but yet you stick to defending your cookie cutter reports with all of their embellishments. Go sell them to someone else. Your services arent worth the time its taken me to tell you how awful they are. 
  
  **************************
  **********************************************************
  Apartment *****************************************
  **************
  ****************************
  
  Wellness Is a Way of Life 
  
  All correspondence from this email address are to be considered strictly confidential, intended solely for the specific recipient or organization receiving the communication,furthermore, information contained herein cannot be disclosed or re-disclosed,verbally, electronically, or in writing, without the express written permission of ****** *********************. This confidentiality clause includes communication originating from this email address and responses to communications originating from external senders.  
  
  
  
  From: ********************* <*******************************************************;********* Tuesday, June 27, 2023 11:35:08 AM
  To: *********************** <***********************************************************;
  Subject: RE:
  
  Sir, we have done nothing wrong. The model of the vehicle is the same as the model on the repair estimate.  Every businesses uses computers and I will keep this for our records. I have asked you many times to email us back the changes and we will make the changes. *************************
  

   

  J. M.

  Date: 07/05/2023

  ************************* continues to imply that I refused to give her information for the report. The information she is insistent that I should provide are the accurate features for my vehicle. The features on her report are so far off, it is clear that she never even looked up my vehicle make model and trim level, she just added the vehicle make model and trim level from the collision center invoice to her cookie cutter report. Also, ****** HAS NEVER answered why her pre-accident valuation of my vehicle exceeded the brand new MSRP by several thousand dollars. The car is five years old and has ****** miles; how is it worth more now than it was when it was brand new. I asked ****** for a refund when I realized her product was garbage. All she had to do was refund my money. I paid for a professional appraisal and I got a cookie cutter report. The insurance company can tell me exactly what features my vehicle has and does not have. My year make and model ***** has two "optional" features, and she never asked about those, all of the other features are standard for that trim level and can be found on ****** in less than 30 seconds. Yet ****** continues to harp that I REFUSED to provide her with the vehicle information. If she can't get the valuation or the trim level features correct as a professional appraiser who specializes in DV reports, I don't want her report, I want my money back. You don't collect $325.00 and then ask your customer to do your work for you. Caveat Emptor!

• Review fromJon H

  Date: 07/03/2023

  I engaged ******** for an estimate of Diminished Value (DV). I provided this estimate to State Farm. The at 1st denied the claim stating the State of ************************* do not require them to cover DV. After reviewing ******** reviews, I found that ******** does require State Farm to cover DV claims. I provided State Farm with the documentation. They initially came back with a lower offer. I then filed some additional claims based on additional cost incurred. State Farm then covered the full DV claim plus 2 of the 3 additional claims I filed. With the info ******** provided me, I was able recover all losses to my satisfaction.

• Review fromDavid S

  Date: 07/01/2023

  The auto loss team was professional, responded quickly, and helped us settle for more than we thought was possible. If I ever need this service again, ******** will be the only company I use and I would happily recommend them to all my friends and family. Thank you ********!******************

• Review frommichael j

  Date: 06/28/2023

  Worst service I had in a long time. I was involved in a accident before I got to another accident and I told ******** about my situation and was told that the other insurance will pay out the deprecation value for my car. I was guaranteed that I will get a pay out so i could trade my car out since i'm not happy having a car that has been in a accident. So I paid this company and been back and forth with the other insurance company. Was told that since my car been in a previous accident the deprecation loss wont be covered. So I contact ****** from autoloss and let her know. She had me fill out a form through the commissioner for insurance and that will help me fight this claim. So I told her that i paid autoloss to get my claim taken care of not me doing the work. She said until the commissioner respond to my issue they have to wait. what a waste of time and money. So i'm out of close to ***************************************************************************** now. Every time I try contacting ****** I get a email back saying they will contact me in the next 24 to 48 hours. Guess what, I waited a few times and I didnt get a answer till almost a week. I understand i'm not the only client but at least do what you say and get this claim taken care of. I request my money back since I was guaranteed I will be taken care of for my loss of value of the car. now its been almost 3 months and still nothing. I just want my money back since I know for a fact the insurance company will not pay out this claim and autoloss needs to stand behind their guarantee!

• Review fromKenneth M

  Date: 06/14/2023

  Great to work with, settled for $5000 with insurance company, they answered all emails and gave great easy to follow instructions, will use again if needed

  AutoLoss.com

  Date: 06/15/2023

  Thanks so much.  Call us if we can ever help you again. ************************* Owner of ********

• Review fromIman A

  Date: 05/10/2023

  ******** was communicative throughout the entire process. I initially had a disagreement with Allstate about the valuation for my total loss. After speaking with ******** on the phone, they told me that the valuation I received was much lower than theirs. I paid the appraisal fee and they emailed me a report the next day of the updated appraisal. They handled all of the negotiation with my insurance company and in the end, I received over 20% more than what was offered to me by Allstate. I would recommend ******** to anyone having a valuation disagreement with their insurance company.

• Review fromSusan H

  Date: 05/04/2023

  Initially, Autolossvwas on the ball and sent out communication to the insurance company. However, there was little to no assistance when the insurance company indicated there was no diminushed value. The reply I received most often was to read the instructions that were sent. Essentially, the service I purchased was for the initial communication. When I asked for 50% of my money back, I was told no. I was previously offered $100. In retrospect, I would not have contracted with ******** and would certainly not recommend them. I noted that ********' response in other complaints was that the client refused to follow the process. We only have so much control of "the process". For instance, ****** wanted replies in writing. The insurance company I was dealing with declined to put anything in writing. I read all about the concept of diminished value, but the insurance company had their process and it didn't matter what I said or asked for. And, ******** was no help.

  AutoLoss.com

  Date: 05/08/2023

  This client received $1000 offer and we still sent her a $100 back to me nice.. Please see the below thread.  We bent over backwards to be nice to her and she got $1000.  ************************* Owner of ******** 

  My address is ***************************************************. Can you PayPal or Zelle it?
  
  ?
  
  On Thu, May 4, 2023, 2:20 PM ********************* ***************************************************************************************** we are not able to do that. ***********;
  
  
  From: *************************** <*********************>
  
  At least 50% ******. *****************************************************
  
  
  From: *************************** <*********************>
  
  Can you reimburse me 50% of your fee? 
  
  
  From: *************************** <*********************>
  
  The ******************** determined Progressive was not violating any **** insurance regulations. I tried a class action suit but no one was interested. I wrote the President of Progressive and the best they will do is $1000 (to make ne go away). Your thoughts?

• Review fromjulia f

  Date: 05/03/2023

  ******** made the process so easy. A state farm insured hit me and I was speechless. I did not know what to do. My attorney, gave me the number for ******** and said he had great luck with them. After getting a check for $7500 I believe. The report was taken at full amount and State Farm sent me a check for the full amount. *********************

• Review fromAmy R

  Date: 04/18/2023

  ****** was helpful before I paid for their service. AFTER I paid, I was given abrupt responses that didn't answer my questions as a result of communication with my insurance company. ****** also told me via email and on the phone that ******** had a "money back guaranty". When I did not get a diminished value payout, I emailed ****** requesting a refund and was told I didn't qualify for refund and attached the refund policy. Since I specifically asked about the refund policy, I should've received a copy of it and/or been directed to the ******** website to view it PRIOR to paying. That didn't happen until I requested the refund. That is a slippery and deceptive business practice. There are substantial hoops to jump through to get the refund; including writing to the ********** of ********* and sending their response to ********. I had written the ********** of ********* in January. It's ****** and I still have not received a reply. This makes it impossible to "qualify" for an ******** refund. Proceed with caution - ****** will be as nice as pie before you pay, then be prepared to fly solo to figure it out. Ensure you ask to see their Refund policy prior to paying. She made it seem like it was a simple as "if you don't get paid, we'll refund you the $350 appraisal fee". By the way, ******** claimed I had $9900 diminished value. That was NOT the case so I not only had the stress of an auto loss, but also wasted $350 paying ********.

  AutoLoss.com

  Date: 05/02/2023

  We have hundreds of positive reviews.   Please see the response from our company. This client refused to follow the process. I sent her the needed information numerous times.  This client was in the beginning part of the claim process too. Thanks, *************************

   

   

  The refund policy is on the website.. ***********; I will respond to the BBB 
  
  ?
  
  From: *** LR <********************>
  
  Its interesting that I wasnt given this documentation prior to giving you my trust and payment. After all of the nonsense related to this accident since November of 2022, Im supposed to write to the ********** of ********* and wait for a reply.  The ********** of ********* doesnt reply.  But, you already know that which is why you add it to your refund policy because you know they wont reply and therefore your clients cant fulfill your refund requirements. I know this because I wrote the ********** of ********* in January.
  
  Its also interesting that all these refund hurdles werent mentioned on the phone or in your email on February 6th when I asked you about your Money Back Guarantee.  It was as simple as if you dont get paid, well refund you.  
  
  Ill submit my complaint to the BBB and post on social media to warn others of ********  formulas and lack luster customer service.
  
  Congrats, ******, on swindling another consumer. 
  
  
  From: ********************* <**************************************;
  
  See the refund policy, and it is on www.********.com.. You are not eligible for a refund. Monica 
  Diminished Value Auto Appraisal Experts | Total Loss ********* Claims | Wrecked Car Value
  Auto loss provides Diminished value automobile appraisal services. Get a fair insurance settlement for your diminished value or total loss claims.
  www.********.com
  
  
  From: *** LR <********************>
  
  No, you did not provide the formula, hence why I asked you the question, twice. 
  
  Please process a refund for my payment to ******** since I didnt receive the DV payout. 
  
  ALR
  Sent from my ?? 
  
  
  
  
  
  
  
  
  
  From: *** LR <********************>
  
  I understand that but how was Auto Loss DV number specifically determined? 
  State Farm said ******** appears to be applying an arbitrary percentage to determine diminished value of 15% . 
  
  
  ALR
  Sent from my ?? 

   

• Review fromRyan P

  Date: 03/30/2023

  I reached out to Auto Loss when my insurance company came in with a very low offer for me vehicle that was totaled. They didn't even give me an offer that was enough to cover the loan amount that I had on the vehicle. I called and spoke with ******, she had me send in my information via email on a Friday, she called me back on Monday saying that she thinks she would be able to get me more than they offered me. I paid the initial cost for her to start the appraisal. From this point on, she kept me in the loop, whenever I reached out to her via email or phone call, she got back to me with 24 hours every time. After her negotiating with my insurance, I got back enough to cover the loan amount on my car and then a decent chunk of change to go into my bank account. I had a target value that I wanted to hit, and ****** hit that value for me. Hopefully I won't be in a situation where I have to use them again, but if I am, I will definitely be going with Auto Loss!

  AutoLoss.com

  Date: 04/03/2023

  It was a pleasure to work with you. Call us if we can ever help you again. ************************* Owner of ********