Business Profile
Auto Rentals and Leasing
Budget Rent-A-CarThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Budget Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.07/5 stars
Average of 784 Customer Reviews
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Review fromAmy C
Date: 04/19/2025
Don't rent from Budget, they rented me a vehicle with a broken tail light and brake light and I didn't know it until I got pulled over. They never did a walk around with me and tried to charge me for gas even though I returned it with a full tank. They refuse to give me my deposit back because I got the extra insurance by force, I was not allowed to take the vehicle unless I got the extra insurance. Budget rental car will always be a thief in my book and I will warn everyone I know about my experience.Budget Rent-A-Car
Date: 04/21/2025
BBB Review#: 37298
Case: 71990479
Dear ******* *******,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Our records show that the fuel charge removed, additionally, we show that all coverage options were agreed to and signed for at the time of rental. We have shared the feedback provided with ***************** so that this can immediately and appropriately be addressed with the locations staff and Management.
Thank you for allowing us to assist you.
Sincerely,
Avis Budget Group
Client Relations TeamReview fromR. I.
Date: 04/18/2025
I rented a car from Budget and had a slew of issues that I spoke to a representative about. 1. I booked a car reservation WELL in advance for an SUV as we were traveling to an out of town wedding. I get to the budget location and am notified that a SUV isn't available. I never received a courtesy call. The car rentals at the airport were out of cars that day so I had no other option than accept this rental. I spoke to the lady at the counter and she said to contact budget customer service after returning the vehicle to get a refund on the SUV/sedan price difference.2. I drove to my brother's wedding and was pulled over by the police who was scanning license plates. He said that THE CAR WAS UNREGISTERED. They gave me an unregistered vehicle which is outrageous and illegal!! I spoke to a customer service representative right after getting pulled over. They told me to go to a budget location and they'd register the vehicle or get me another. I returned the vehicle because I refuse to spend my time sitting there waiting for them to rectify a mistake that was theres.I tried to get a refund AT LEAST ON THE *** BETWEEN THE ***** AND SUV AND NEVER GOT A REFUND. They REFUSE to give me any kind of refund. I will never rent from Budget again. I was a loyal customer but the fact that their customer service representatives could give a f less about their customers, I refuse to rent from them again.Budget Rent-A-Car
Date: 04/21/2025
BBB Review#: 37291
Case: 71226811
Dear ******* ****,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Reservations are booked based on our expected availability, however when vehicles are returned back late or returned damaged it can cause us to not have the availability we had expected. In these cases we will offer you the next class of vehicle we have available. Additionally, our records show that our **************** Team did send you a 3 day free rental coupon for the inconvenience this matter caused you.
Thank you for allowing us to assist you.
Sincerely,
Avis Budget Group
Client Relations TeamR. I.
Date: 05/06/2025
I never received a coupon from Budget. Please advise.Review fromK. R.
Date: 04/17/2025
I prepaid for a Premium class; Ultimately had to pick up vehicle at ************** location (rate change). Vehicle seemed fine until our trip. It lost all air in passenger front tire (0) on the *** thruway.Steel belt was exposed on the interior of front passenger tire, cut hand my hands, and had to call AAA $167 bill. Reported everything. Budget case#.At the end of 6 calls, multiple holds, and supervisor; Was compensated for about $100. Unacceptable.Budget Rent-A-Car
Date: 04/20/2025
BBB Review#: 37275
Case: 72013054
Hello,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental;
Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorK. R.
Date: 04/28/2025
Reservation: 19387525US3 Name: ***** ******* Location: ****** ** airpot Date: Mar 30 to April 13Review fromEdwine D
Date: 04/15/2025
Today, I had to cancel my cancer treatment cause I don't have a credit card.I have been renting from Budget for a couple of years. Due to the location of my cancer center, which is located about 3 hrs from my home, I have to rent a car every month. I've never had any issues. I made an online reservation using my debit card and picked up the car the next day. No one has ever asked me any questions other than the usual ask: a driver's license and card. I ALWAYS use my debit card.This morning, I gave the female agent my driver's license and debit card, and upon checking them, she said we don't accept debit card. She said, "It's been about 4 months." I told her that I rented a car last month and no one said anything to me. I told her that I had made my reservation online and paid for it. I never got any notification that my payment had been rejected. She was adamant when I asked her to make an ************ as I waited for a taxi to take me back home. I called reservation and asked what methods of payment they accept. He said "debit, credit" and I asked him if he was sure to which he replied in the affirmative. So he transferred me to customer service.I stated my issue to the customer service rep. ***** listening, he said (wait for it) I'm not aware of any changes but I'm not going to override what she stated to you. He continued by saying that if the rental car is located in an airport (which I told him), you have to have a flight reservation as proof. I reminded him that I have often used this location to rent a car with no issues at all. Further, the agent at the airport never asked for proof other than my driver's license and card. And the reservation guy never asked for proof ********* BUDGET RENT A CAR, WHICH IS IT? If you are implementing a policy, make sure all your employees are aware! PLEASE POST YOUR POLICY CHANGES IN THE WEBSITE. IF WHAT SHE SAYS IS TRUE, THIS POLICY SHOULD HAVE BEEN INCLUDED THERE AS WELL!Budget Rent-A-Car
Date: 04/16/2025
BBB Review#: 37267
Case: 71893878
Dear ******* ****** Des,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Our debit card policy for airport location does state that you need a return flight. You can see the debit card policy for *** at this link on our website. **************************************************************************
Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance.
Sincerely,
ABG Client Relations Team
Avis Budget GroupReview fromPatrick C
Date: 04/15/2025
Please beware. Terrible customer service. Use hertz or enterprise. Used this budget twice recently and had major issues both times. First time waited 2+ hours (only 3 people infront of me). The staff callled it typical Tuesday and they said are always understaffed. The second time they gave me a smashed vehicle with a broken headlight. Save time and effort and use one of the competitor.Budget Rent-A-Car
Date: 04/17/2025
BBB Review#: 37265
Case: 71903308
Dear ******* ******* ****,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Any difficulties or problems encountered by a customer are a concern to us, and we apologize most sincerely for any inconvenience you may have been caused. Please be assured that your experience was not typical of Budget's usual high standards, and that the responsible manager has been contacted to prevent any recurrence.
Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate you contacting us. Only by being made aware of a problem can we correct it and offer the high quality of service that our customers expect and deserve.
Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance.
Sincerely,
ABG Client Relations Team
Avis Budget GroupReview fromIcel C
Date: 04/15/2025
Waited 1 hour 40 minutes to get to the counter. Walked downstairs to my designated spot and no car. Waited in another line for ****************************************** line. Finally I found a worker and asked if there was a ***** Malibu and it was brought out. Over 2 hours to get a car. Ridiculous. Confirmation # ********US3Budget Rent-A-Car
Date: 04/17/2025
BBB Review#: 37263
Case: 71940637
Dear ******* **** ***** ,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Budget prides itself on prompt, attentive service, and we very much appreciate your business. We are sincerely sorry that you were inconvenienced, and extremely disappointed that we fell short of your expectations. Be assured that a copy of this letter, along with the details of your report, is on its way to the appropriate management team. Aside from stressing the importance of dependable vehicles, we also feel that quick and efficient service is equally important, whether you are traveling on business or pleasure. Budget values its customers and recognizes that travel can sometimes result in some frustrating experiences.
We appreciate your feedback because it helps us maintain our high service levels in the areas you mentioned. At Budget, it is our goal to deliver a safe, dependable, hassle-free rental.
Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance.
Sincerely,
ABG Client Relations Team
Avis Budget GroupReview fromCindy M
Date: 04/15/2025
We had the mini van from h*** Their idea of fixing it was for us to drive 2 hours each way to get a new car. Not happening. ******* ******* Budget, Manager said in an email that we would get a $50 refund credit to our credit card. NEVER happened!!!!Budget Rent-A-Car
Date: 04/17/2025
BBB Review#: 37260
Case: 71942103
Dear ******* ******,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental;
Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance.
Sincerely,
ABG Client Relations Team
Avis Budget GroupCindy M
Date: 04/25/2025
After emailing the person again, they did give us the credit, in fact they doubled it for being so late. We had rented from *****************. It was really a bad vehicle and really needs to be worked on. Hopefully they did.Review fromRandy S
Date: 04/15/2025
Beware renting from Buget rent a car in *******, **. They will randomly steal money from your credit card years after youve rented from them!!We rented a car in Sept 2023 from Budget in **********. OVER a year later I got a letter in the mail claiming that we ran a toll booth and now we owed them over $50 for the toll and their fees. I figured it was a scam because my husband and I are rule followers and would never intentionally run a toll booth, but I know Kansas was converting their toll booths around the time we were there so I gave Budget the benefit of the doubt in case we missed one. I called the ************************* and they had no record of the vehicle we were driving running any tolls on the date provided. I then called Budget and talked to an employee who also advised that she couldnt find any record of it and she, and I, assumed I didnt need to worry about it because there was no record of the alleged toll violation. A month or so later I got another letter from them and I called again. This time I talked to a gal that acted like she was going to at least be somewhat helpful. She too couldnt find any records of it but she assured me she was going to follow up with her supervisor (who wasnt in) and they would call me back. I never received a call back. I called several more times and talked to several employees, including the supervisor ( I think his name was ****, maybe). They all said they would look into it and get back with me. The next time I heard anything was when budget randomly stole money from my credit card for this fee that I supposedly owed them but they couldnt provide proof of when asked. Again, BEWARE, and cancel your credit card if youve ever used one with budget rent a car in **********.Budget Rent-A-Car
Date: 04/17/2025
BBB Review#: 37259
Case: 71941713
Dear ******* ******** ,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental;
Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance.
Sincerely,
ABG Client Relations Team
Avis Budget GroupReview fromYa L
Date: 04/06/2025
Budget Confirmation Number: 17613262US2, I canceled my reservation on 2/6/2025 without even picking up the car. My credit card was charged $101.40. I have been contacting customer care 3 times (sent in ****** confirmation letter and credit card charge etc and received reference number T88505075 in the email on 2/21/2025) but still not seen refund returned to my credit card. Every time I called customer care, I was promised to wait 5-7 days only. Can anyone help me?Budget Rent-A-Car
Date: 04/09/2025
BBB Review#: 37177
Case: 71461889
Dear ******* **,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Our records show that this reservation was booked with ****** and that Budget never received any payment for this reservation. Due to this if anything was prepaid with ****** you must contact them directly to review your refund options.
Thank you for allowing us to assist you.
Sincerely,
Avis Budget Group
Client Relations TeamReview fromSaraya P
Date: 04/06/2025
I booked A car rental through budget and Prepaid $87.26. I accidentally returned the car to a destination that was 40 minutes away from the destination listed on the reservation And was charged a total of $440. Ive called customer service numerous times and requested to speak to a manager and was unsuccessful.I will never in my life book with budget again or recommend them to anyone!Budget Rent-A-Car
Date: 04/09/2025
BBB Review#:37173
Case:71718712
Dear ******* *****,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental;
Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance.
Sincerely,
Avis Budget Group
Client Relations Team
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