Auto Rentals and Leasing
Budget Rent-A-CarThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Budget Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 785 Customer Reviews
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Review fromRuth R
Date: 05/05/2025
Scam, over charging, they returned my car late and I was charged another day.Budget Rent-A-Car
Date: 05/07/2025
BBB Review#: 37402
Case: 72429215
Dear ******* ****** ,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Based upon the information you provided and the findings of our internal investigation, we do not see a discrepancy of the return time. If you can please provide us with proof of your return time to further investigate this matter.
Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance.
Sincerely,
ABG Client Relations Team
Avis Budget GroupReview fromTonya J
Date: 05/05/2025
I rented a truck from Budget to go pick my son up from college at ************************, ***********, ******* and returned it on Saturday, May 3, around 7:30 PM. At approximately 2:00 AM, I realized I had accidentally left my son's bag in the truck.The bag contained clothing valued at over $2,000. I immediately filed a lost and found report with Budget. The following morning, I went back to the Budget location to check with lost and found, but no one had turned in the bag. I spoke with the manager, who seemed indifferent to the situation. I expressed how important the bag was and emphasized that it had only been a few hours since the vehicle was returned - there's no reasonable explanation for how the bag could have just disappeared in that short amount of time. Something clearly happened to it, and I need answers.Budget Rent-A-Car
Date: 05/07/2025
BBB Review#: 37400
Case: 72429778
Dear ******* ****** ,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental;
Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance.
Sincerely,
ABG Client Relations Team
Avis Budget GroupTonya J
Date: 05/15/2025
Reservation Number:143946762 Renter's Name:***** ******** Rental Location: *********************** Exact Date/Year of Rental:Review fromBrad M
Date: 05/02/2025
I used to work for them and needed to talk with someone in HR, good luck with that, just like the company itself, it was a jikeBudget Rent-A-Car
Date: 05/04/2025
BBB Review#: 37383
Case: 72345445
Dear **** ********,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.We are sorry your having a hard time reaching us. Please try calling the direct line at **************.
Thank you for allowing us to assist you.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorReview fromTanisha W
Date: 04/28/2025
I prepaid over $1,100 for a confirmed 28-day rental with Budget, only to arrive at two separate locations and be told no vehicles were availabledespite visible inventory and confirmation emails.Staff admitted they had over 25 bookings without cars. Budget appears to knowingly overbook, take customer payments, and leave travelers strandeda practice that may violate consumer protection laws.If this has happened to you, report it to the Better Business Bureau, the ************************************, and your State Attorney General. We deserve better.#BudgetRentalCar #ConsumerRights #ClassActionPossibleBudget Rent-A-Car
Date: 04/30/2025
BBB Review#: 37349
Case: 72140877
Dear ******* ********,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.We apologize for not being able to locate a vehicle for you at your arrival time. Since the reservation was booked less than 48 hours prior to the pick-up date, we were not able to secure a vehicle for you. When a reservation is booked the same day as pick up we are not anticipating that rental. We do our best to accommodate every rental but sometimes if vehicles aren't returned when they are supposed to be it causes us to be short on vehicles and we need to make sure that we can honor the other reservations that were booked in advance. I completely understand how frustrating and inconvenient this situation has been for you, and we hope to have the opportunity to assist with your future rental needs.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorReview fromSarah M
Date: 04/26/2025
Do NOT rent from Budget. Even the customer service employees that work for ********************** were not satisfi** with how we were being treat**. Our rental had a flat tire on the interstate. It took 3 hours for a **** truck to come put the spare on, just to find out NO spare. They tow** the rental 2 hours away and told us we would be **** ** to a Budget facility to pick up a replacement. They dropp** my husband off at a facility that had NO replacements. And of course they want** us to pay out of pocket for the second **** (they only give customers 1 **** voucher) to drive 2 states away to pick up a replacement at another facility, YES, 2 STATES AWAY!! They told us another customer service worker would give us a call to track down a closer facility. By the time they reach** us, they still hadn't locat** a closer facility and by the time we would be uber** to the one that was 2 states away, they'd be clos** and it would cost us $200 out of pocket for the **** on top of all of the other costs we have pour** into this mess!!!! My parents are driving to come pick us up. This is a disgrace! If they would have just allow** the **** truck driver to **** it to a business right here off of the interstate and put a tire on it in the morning then we wouldn't be in such a mess, but "no" they kept denying every attempt anyone was trying to make to have the vehicle repair** close by, they said they (Budget) didn't agree with the cost that's why they deni** the tire to be change here right off the interstate. It's ridiculous.Budget Rent-A-Car
Date: 04/28/2025
BBB Review#: 37340
Case: 72153068
Dear ***** ****,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.Budget values the relationship we have with our customers and we have discounted your rental $300.00 for the inconvenience.
I assure you we take matters of this nature seriously and are committed to continually improve our service. I look forward to having you use Budget rental in the future and having a much improved experience.
Thank you for allowing us to assist you.Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorBudget Rent-A-Car
Date: 04/28/2025
BBB Review#: 37340
Case: 72153068
Dear ***** ****,
In regards to the aforementioned BBB review, thank you for giving us the opportunity to address your concerns.Budget values the relationship we have with our customers and we have discounted your rental $300.00 for the inconvenience.
I assure you we take matters of this nature seriously and are committed to continually improve our service. I look forward to having you use Budget rental in the future and having a much improved experience.
Thank you for allowing us to assist you.Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorReview fromgrace c
Date: 04/25/2025
Budget rental car has tried to scam us out of almost $1000 by claiming that we returned a car with a crack in the windshield. Although we failed to take a video of the car when we left it, there is NO WAY the car had a crack as shown in the image they sent to us. Further, dealing with the company to try to resolve the dispute has been maddening and worst of all, time consuming. I asked for two things from customer service subsequest to learning about the claim. I asked for the date/time stamp on the image they sent to me. I asked for a copy of the rental agreement. I asked for these items so that I could attempt to get either my insurance company OR my credit card company to pay for this bogus claim. To date, I have had nothing but frustration with customer service and long hold times. I WILL NEVER RENT FROM THIS COMPANY again and the ****** learned is to ALWAYS take a video when you return a rental car.Budget Rent-A-Car
Date: 04/28/2025
BBB Review#: 37331
Case: 71716417
Dear ******* *********,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Our records show that our **************** team sent the requested documentation to your email address as follows:
Repair bill and pictures of damage and odometer on April 16th, 2025
Signed rental agreement sent twice, first on April 23rd, 2025, and again on April 26th, 2025.
Thank you for allowing us to assist you.
Sincerely,
Avis Budget Group
Client Relations TeamReview fromHolly S
Date: 04/22/2025
Horrible. Won't rent a car from Budget ever again. Showed up, my car wasn't ready (still being cleaned ??). Waited 20 min. They bring out another car (a VW, but the ****** I rented). Drove it less than 30 miles and couldn't get the door to the gas cap open after numerous attempts. Told the agent upon returning the car I could not get the gas door open. Waited 3 weeks for the $200 authorization hold to be refunded. Called Budget and the young woman had an entitled attitude. Said I returned the car with an empty fuel tank. Asked to speak w/ supervisor and the rude agent said it would be 2-3 hrs for a callback from the supervisor. They never called (shocker). Called again 4 days later. ***** with an agent who said he is a supervisor. He tells me they haven't refunded the $200 auth hold because I used 15 gallons of gas and they were charging me $152+tax. After telling him I only drove the car 27 miles (verified via the dashboard with the agent upon returning the car) he finally agreed to give me a credit for all but 1 gallon of gas ($22+tax!) Ill get ~$170 refunded in aprox 3-5 more days. Don't rent from Budget. What a scam.Budget Rent-A-Car
Date: 04/23/2025
BBB Review#: 37317
Case: 72079918
Dear ***** **********,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental;
Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorReview fromHaley S
Date: 04/22/2025
If you're considering using Budget to rent a vehicle, I highly recommend that you think twice! This was my first time renting from Budget, and it will definitely be my last. I learned a valuable ******* While ***** and Enterprise may be slightly more expensive, their quoted prices are accurate, and their employees are honest and forthcoming.I rented a vehicle from ************* on April 20th, with plans to return it to ***************** by 12 PM. However, I returned the vehicle at 1:18 PM. Despite being assured by the employee that I wouldn't be charged for the extra hour, I ended up being charged for an entire additional day. I even confirmed this with a representative over the phone, who gave me the same assurance. Yet, I was still billed for two full days!Customer service has been unhelpful, and it seems that Budget is only interested in making extra money at the expense of its customers. Moving forward, I will continue to use Enterprise and Hertz.I've also been trying to find the employee who checked me out to file a formal complaint, but I havent received any response regarding that, either!Budget Rent-A-Car
Date: 04/23/2025
BBB Review#: 37313
Case: 72051648
Dear ***** ******,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.Our records show the car was to be picked up at 12:00 Noon on April 20th, 2025 and the car was checked out at 8:52am, more than 3 hours early, so this resulted in a full day being billed and the base rate defaulting to a higher rate.
The LDW (Lost Damage Waiver) added at the counter billed at $32.99 a day plus tax.
To show a gesture of **************** we have made the adjustments to your contract that has resulted in 3 credits in the amounts of $56.77 (rate), $52.99 (additional day) and $36.91 (day of LDW). Please allow up to 10 days for processing. An updated receipt has been sent to your email address.
I assure you we take matters of this nature seriously and are committed to continually improve our service. I look forward to having you use Budget rental in the future and having a much improved experience.
Thank you for allowing us to assist you.
Avis Budget Group
Customer Advocacy Response CoordinatorReview fromMatt
Date: 04/21/2025
If I could give a lower star I would... I have been renting cars for a long time and do so frequently. Usually, I rent from Enterprise but this time I decided to try Budget. From the beginning of the rental pick up at the counter to the turn in of the car five days later the rental was a horrible experience. The counter agent was very rude, the car was dirty inside and the rear bearings made noise at highway speeds. A few days after we arrived home from our trip we received an email from budget with a cleaning bill of $450. The pictures they attached to the email showed "excessive" interior dirt and sand. I looked at the pictures and couldn't find "excessive" dirt and sand in the photos. I saw a few pieces of grass clippings, some dirt but not "excessive" by any means. We were very careful to keep the car as clean as we could. We didn't have any animals with us in the car and we did not eat in the car or spill any liquids. The rental week was a rainy week and we were tracking in dirt from the wet conditions, but not in excessive amounts. I called their customer care number and were told the charges were going to remain as charged. After many calls to the management at Budget they agreed to lower the charge to $225. I still feel this is excessive and abusive and way over the cost it should be for an extra cleaning bill. I will not be renting from Budget again and would encourage others to stay away from that business.Budget Rent-A-Car
Date: 04/22/2025
Budget Case: 72031213
Regarding the Customer Review #***** mentioned above, thank you so much for letting us address your concerns.
Budget values our relationship with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
After reviewing your correspondence and researching your situation, no reservation number or renter information was included in the complaint. Kindly provide the following information so that we may complete our investigation:
Reservation/Rental Agreement Number.
Renter's Name.
Rental Location.
Exact Date/Year Rental.
Thank you,
Avis Budget Group
Response CoordinatorMatt
Date: 04/29/2025
Rental number: U788690792 Dates: 03/31/25 through 04/04/25 Location: ********** ********************Review fromAnthony L
Date: 04/21/2025
If I could give 0 stars I would. Do not rent from Budget anywhere. Worst experience I've ever had with a rental car company and it's not even close. I was given a vehicle that broke down within the first 20 minutes of leaving the lot - on a bridge, with 3 young children inside. Budget ****************** is an absolute joke. They can not do anything to help you under any circumstance. And that is putting it as nicely as I can. I had to wait 4 hours for a tow truck just to return me to the original pickup location and lost an entire day of my trip in the process. When I received my exchange vehicle I was told they couldn't refund me for the lost day because I had prepaid and to bring the vehicle back without putting gas in it as a small token. It was also written on my rental agreement. Thankfully I kept the rental agreement because I received my final receipt and surprise, they charged me for the fuel. When I spoke to ****************** they couldn't even refund me for the full amount of the fuel charge because it would put the amount below my pre-paid rate. There are a lot of rental car options, choose any over this terrible company. If it's the only option then you might consider walking to wherever you need to go.Budget Rent-A-Car
Date: 04/22/2025
Budget Case: 71826613
In regards to the Budget Review # *****
We appreciate you reaching out to Budget in regards to your feedback that we received pertaining to your rental. I am incredibly sorry for the experience you had and the condition of the truck that you received. We are following up aggressively with the senior management for the
Budget rental location to address the issues that you outlined in your complaint.
We take great pride in supplying its customers with mechanically sound and well-maintained vehicles. When the Budget rental locations do not keep the rental trucks properly maintain, we then forward our customer's comments directly to the District Manager that is responsible for the area, and appropriate actions will be taken to prevent any recurrences.
Upon review of your case detail our records revealed that you have reached out to us regarding this inquiry, and we have processed an adjustment for the fuel charge,
Again, thank you for allowing us to be of assistance to you.
Sincerely,
ABG Client Relations
Escalation Team
Avis Budget GroupBudget Rent-A-Car is NOT a BBB Accredited Business.
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