Business Profile
Auto Rentals and Leasing
Budget Rent-A-CarThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Budget Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.07/5 stars
Average of 785 Customer Reviews
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Review fromMichael H.
Date: 06/14/2022
Budget / Avis does not focus on customer. They have an ethical and competency problem with their employees at Charleston SC site. Someone took a car from their parking garage and are blaming us for their lack of control over their rental cars. Summary: We traveled to Charleston, SC arriving 11-Mar-2022, rented a car from Budget Rent a Car at the Charleston, SC airport on 11-Mar-2022 and returned it to the Charleston airport on the morning of 15-Mar-2022. We stayed at the Oceanfront Hotel in Charleston, SC and departed the morning of 15-Mar-2022 We dropped off the car at the Charleston, SC Airport early 15-Mar-2022. There were no employees at the rental return in the Charleston Airport garage so we left the keys and rental agreement at the rental station in the rental car return area in the garage. We went into Airport, through security and to our gate because our flight departed from Charleston, SC at 10:00 AM. A week later we received a charge from Budget rental car stating we did not return the car to the Charleston, SC airport but left it at the Columbia SC airport. I contacted both Budget Rent a Car and Bank of America to explain that Budget made a mistake and that we returned the car to the Charleston, SC airport on 15-Mar-2022. Dispute Conclusion: We checked out of our Hotel in Charleston, SC on 15-Mar-2022 @7am, drove to Charleston Airport and boarded flight at 10am. There is no way we drove to Columbia, SC 2 hours away, took some other type of transportation back to Charleston and departed on our Southwest airline flight at 10am in the same morning. Budget made a mistake and refuses to remove a $600 charge applied to our credit card.Budget Rent-A-Car
Date: 06/14/2022
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental.
Upon review of this complaint, an investigation was conducted. You stated that you returned the vehicle back to the Charleston, SC Airport on March 15, 2022, and not to the Columbia, SC airport as we indicated. If this is an error, we would make it right. Please provide us with supporting documentation like your airline boarding pass or any other documents to confirm that the vehicle was returned to the original location. Please submit your documentation to *******************@avisbudget.com, and please reference case # ********. You may feel assured that as soon as this information is received, we will give the matter our immediate attention.
Thank you in advance for your cooperation, and we look forward to hearing from you shortly.
Sincerely,
Response Coordinator
Avis Budget GroupBudget Rent-A-Car
Date: 07/12/2022
Upon review of your complaint and Case# ********, Unfortunately there are no documentation received and attach to your case. Can you please email your documentation to **************************** for our review. You may feel assured that as soon as this information is received, we will give the matter our immediate attention.
Thank you in advance for your cooperation. We look forward to hearing from you shortly.
Sincerely,
Response Coordinator
Avis Budget GroupBudget Rent-A-Car
Date: 07/12/2022
Case: XXXXXXXX
Dear Mr./Ms. *********
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
We have sent you an email that you can reply to with the documentation for our review.
Thank you for giving us this opportunity to be of assistance to you.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorMichael H.
Date: 07/12/2022
Hi, I tried 4 times to send my information to the email you provided but it gets kicked back from postmaster error, please provide me with a good email address, thanks, Mike H*******
***************************** ,
error: Delivery has failed to these recipients or groups:
*****************************Michael H.
Date: 07/11/2022
Good morning.
I submitted my hotel folio and airline tickets related to this issue on 16-June.
I have not heard back from Budget Rental or BBB, can you provide any update?
Thank you
Mike H*******Review fromDiane B
Date: 06/13/2022
I wouldn't even give it one star. We rented a car from Budget in Burlington, NJ. As soon as we hit Georgia the tire light came on, by the time I found a gas station with an air pump it was flat. Pumped it up, got to our location and it went flat again. We called the location we got it from, and roadside assistance, everyone was very rude. They said they were sending a tow truck that never came. Now today, I finally get through and have a tow truck coming but no word on a replacement car. Now we're stranded, states away. Currently still on hold.Budget Rent-A-Car
Date: 06/14/2022
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental.
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us with the following information below, so we can investigate this matter further and find the best solution for you.
Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental.
Thank you for your help, and we're looking forward to hearing from you
Sincerely,
Response Coordinator
Budget Rental Inc.Diane B
Date: 06/15/2022
Renters name is Diane B******, we rented the car from Budget in Buington. Their address is 1415 route 130, Burlington NJ 08016. Our reservation number is *************. The original car we rented was a white Kia Forte, the budget car number is ********Review fromKim B
Date: 06/06/2022
I returned a vehicle to Hobby Airport in Houston Tx on 5/23. The vehicle was picked up in Austin Tx. I received a letter today 6/7 indicating I am going to be charged 450.00 due to the vehicle being returned with excessive spoilage, animal hair. This is a lie this is impossible unless the hair was in the vehicle when I picked it up. I am afraid of animals and will not be in the presence of animals.
They did not send pictures with the letter. This is very upsetting due to the fact the vehicle I picked up in Houston was filthy. I will never rent another vehicle from budget or Avis. I am disappointed in this company.
I spoke with customer service, they removed the charges. I would like to be contacted by someone in management to explain how this happened.Budget Rent-A-Car
Date: 06/07/2022
Case: ********
Dear Mr./Ms. ****,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Our records show that our Customer Service Team did stop the cleaning fee on June 6th 2022.
Thank you for giving us the opportunity to be of assistance to you.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorReview fromShasta M
Date: 06/06/2022
With the tropical storm hitting Key west our flight had been cancelled twice. So we went online and reserved a car to drive to miami to catch a flight there. Once all checked out of the hotel and to the airport I was told that no car rentals were being honored unless you were a "premier member" AND your reservation was made more than 48 hours prior. THAN.....As they were telling people that they didn't have enough cars to honor them....someone with a premier membership walked up to the counter and him and the CSR giggled over what color car he wanted and how happy she was that she could get him the car he wanted in the color he wanted. So I ended up spending $450 on an Uber to get to Miami so I didn't miss my flight. This type of business is unethical and wrong on so many levels. I will NEVER use Budget for a car rental EVER!!!!!Budget Rent-A-Car
Date: 06/07/2022
Dear ****** ********
Your inquiry referenced above to the BBB has been forwarded to our office for review and reply.
We would like to research the issues you raised further with our Operations Manager. Can you provide us with your reservation number to begin this process. We apologize for this inconvenience. We look forward to receiving your reply and assist with resolution.
Thank you for giving us the opportunity to intervene on your behalf.
Sincerely,
ABG Response CoordinatorReview fromMichelle S
Date: 06/04/2022
I returned a car on 5/30/22. I realized that I left my debit card in the car I immediately called Budget rent a car to file a lost item report approximately 1PM. I thought be today 6/4/22, I would have received it back or received an email or a return call. I did not. I filed another report today, since my other report was not listed on their site. Then I called to talk to a customer care representative. I was on hold for 49 minutes and then disconnected. I called back and asked to get a call back from Budget and still have not heard anything. Steer clear of renting a car a Budget Rent a Car.Budget Rent-A-Car
Date: 06/06/2022
Budget case# ********
Rental # **********
Dear Ms. *******,
Your file referenced above has been brought to our attention.
We have reviewed your rental and notes from your case. We have contacted the Operations Manager to investigate the issues you raised further. When we have received a response from their office we will advise you of the resolution. We apologize for any inconvenience this has caused. We appreciate your patience during our investigation.
Thank you for giving us the opportunity to be of assistance to you.
Sincerely,
Budget Response Coordinator
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