Payment Processing Services
Heartland Payment Systems, LLCHeadquarters
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Reviews
This profile includes reviews for Heartland Payment Systems, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 39 Customer Reviews
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Review fromJeff V
Date: 10/30/2024
Heartland pricing is not competitive. Responsive time is delay. For premium pricing you would think you would get better service and follow up.Highly recommend reading the contract. I was charge $295 for not continuing the relationship after 3 months.Heartland Payment Systems, LLC
Date: 10/31/2024
Hi ****, we're genuinely sorry to hear about your experience. We'd like to connect you with someone who can help. We are escalating your concerns to our team and someone should be reaching out to you directly. Thank you for your time and patience.Review fromRichard H
Date: 10/20/2024
They lied repeatedly to me... Forget getting customer service..Been trying to resolve issues for 2 months... No success.Heartland Payment Systems, LLC
Date: 10/22/2024
Hi *******, we're genuinely sorry to hear about your experience. We'd like to connect you with someone who can help. We are escalating your concerns to our team and someone should be reaching out to you. We will reach out if we need any additional information. Thank you for your time and patience.Review fromSTEVEN S
Date: 10/08/2024
MySchoolBucks has a nice tone to it and which parent would like to see their kids go hungry? I was okay with them ripping me off until enough is enough when they raised the transaction fees to $3.25. I did not mind paying the fees because each time I pay, I think of my kids. Then it starts to **** on me that these scammers cap the max payment at $120 per child and kids goes through $120 in about 30 days. Now instead of handling money to these scammers, I am writing a check for my Son to hand it in instead. I am hoping for a class action lawsuit to expose this company for ripping parents off.Heartland Payment Systems, LLC
Date: 10/09/2024
Hi ******, we appreciate you bringing this to our attention. We apologize this has occurred and we want to make sure we get you the information to contact the correct team to ensure this process is properly explained and your concerned is directed to the right group. Unfortunately our team is unable to access anything related to MySchoolBucks, however if you contact this number: ************, they will be able to assist further with this concern. Again, thank you for bringing this to our attention.Review fromNITIN B
Date: 09/16/2024
The website is used my kids ******** school district for their food payments in *******. They mentioned about some membership for a yearly per kid but never mention for what the amount is being charged. When one my kid went for purchasing his food from the cafeteria it was mentioned that he did not have sufficient balance. This company seems to want to make money with no clear guard rails about what is the amount being collected and for what reason. I am not going to be using their website anymore for any kind of online transaction as they seems to be shady with the way the business is done. Not even worth of giving 1 star for this company for their way of doing business.Review fromChristophe J
Date: 08/17/2024
Random fees appeared in my bills, not communicated to me. I had to call to find out what they were. I was enrolled for an additional $50/month service without my permission, understanding, or awareness. Additionally, their online payment portals are outdated and clunky.Review fromMatt W
Date: 07/25/2024
Just an awful organization. Do not work with these jerks. I am not surprised they have a 1.1 out of 5 stars. Like make comments below, we paid for services we did not use. When I requested a refund for services not provided, they told me the request was rejected because I did not use the service. Read that again, this was their logic. They are an embarrassment. Stay away.Heartland Payment Systems, LLC
Date: 07/29/2024
Hi ****, we apologize for the inconvenience youve experienced. Thank you for getting in contact with us and notifying us of this situation. We are escalating your review to our team and someone should be reaching out to you. Thank you for your time and patience.Review fromSherif M
Date: 07/10/2024
We're a dry cleaning business and used Heartland in many of our stores before. We closed one store back in ******************************************* and now 6 years later we found out they have been charging us fee from May 2022 to June 2024. They have charged us $4,676.75 (debited from our bank account) on our Merchant ID that we requested closing back in 2018 and had no transactions on the past 6 years. Tries communicating with their customer service and talked to 2 supervisor and they said they can't do anything except refund us the last 6 months (after many times they tried to avoid refunds).This has been going for 40 days now without any progress and no refund yet even though they claim that they will refund us 6 months but we should be refunded full amount.Heartland Payment Systems, LLC
Date: 07/15/2024
Hi ******, thank you for getting in contact with us and notifying us of this situation. Wed like to connect you with someone who can help. We are escalating your concerns to our team and someone should be reaching out to you. Thank you for your time and patience.Review fromJohn G
Date: 04/29/2024
Have a gift card from a business that no longer accepts Heartland Payment Gift Cards. They suggested contacting Heartland about it, but the company does not have any voice options to select this issue. I can only find out a balance on the gift card, but not a human to help resolve the issue. The restaurant did not go out of business, they just had such difficulty with Heartland, they changed payment companies, now I have a gift card that cannot be used anywhere and no recourse. Gift cards are a scam.Heartland Payment Systems, LLC
Date: 05/09/2024
Hi ****, were sorry to hear youre having gift card issues as well as trouble getting in touch with us. We appreciate you reaching out and would like to learn more about this concern so we can try to make things better. Please email us at ****************************** with your contact info so we can look into this further. We have escalated your message to *****************Review fromWill D
Date: 04/11/2024
Truly dreadful customer service and support. Look at their reviews on ******* BBB, or anywhere and you'll see a consensus of terrible experiences among customers. Heartland discredits the integrity and reputation of ************* and in no way represents the quality of other businesses and organizations that operate here.Heartland Payment Systems, LLC
Date: 04/16/2024
Hi ****, we understand how important reliable customer service and support is for your business, and its disappointing to know we let you down. To help us address your concerns quickly, please send your contact information to ******************************* and well connect with you directly to resolve these concerns. We apologize for the inconvenience.Review fromTom S
Date: 03/06/2024
No explanation as to why they are increasing the Fee's again to deposit funds for kids meals, and they limit the amount you can make as a deposit therefore it forces you to pay more fees to make more deposits. They are extremely hard to reach by phone, they dont provide an e-mail, the have a Chat feature but you wait in que forever which results in them logging you out without being answered.Heartland Payment Systems, LLC
Date: 11/21/2024
Hi Tom, we appreciate you bringing this to our attention. We apologize this has occurred and we want to make sure we get you the information to contact the correct team to ensure this process is properly explained and your concerned is directed to the right group. Unfortunately our team is unable to access anything related to MySchoolBucks, however if you contact this number: 855-832-5226, they will be able to assist further with this concern. Again, thank you for bringing this to our attention.
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