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Business Profile

Payment Processing Services

Heartland Payment Systems, LLC

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Heartland Payment Systems, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Heartland Payment Systems, LLC has 106 locations, listed below.

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    Customer Review Ratings

    1.12

    Average of 39 Customer Reviews

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    Review Details

    • Ashley C

      Date: 05/15/2023

      I have spent more time on hold than talking to the actual person and that is after they said hello. I spent 30 minutes on the phone to basically be told that the payment I wanted to make had to be done through the website and not the app. I asked to verify spelling and was initially told no, then they come back and ask again on the email and spelling, 5 minutes could have been saved there alone. I spent another 6 to 7 minutes waiting for her to tell me the app payment didn't go through, well I already knew that so another waste. There is nothing on the app that says anything about primary billing having to be changed for a payment so maybe add something other than an advertisement on the app.

    • Martha P

      Date: 03/21/2023

      If I could give them 0 stars I would. After months of them hounding me with sales calls, we made the decision to transition to heartland. It was one of the WORST decisions, EVERYTHING that could go wrong has gone wrong costing me THOUSANDS of dollars and unmeasrable headaches in an already challenging season in my business. They are TERRIBLE at everything. Run don't walk! You will regret it. They are great at sales but that's about it. I have over 130 employees, they didn't extract pto/sick time, benefits deductions, for 3 months straight we have errors every pay period, it's caused us soooo much extra work, time and money, I can't begin to tell you how much I hate heartland.

    • Hylda G

      Date: 02/17/2023

      I am submitting this on behalf of my daughter, who pays what her monthly student loan statement says is due before her due date every single month. When she received her January 2023 statement, she paid the amount due of $230+/- before the due date of 2/10/23. Despite the fact that she paid on time and that her payment was accepted, ECSI tacked on $100+/- more in "interest" and said that amount was also due on 2/10, and then charged her a late fee when she didn't pay it. When she called customer service, they had the audacity to tell her she accrued more interest because she paid her bill too early, and that she "should make her payments on the due date, not before!!! REALLY?!?!?What really happened is that ECSI didn't process her payment correctly. I fully understand interest accrues daily, but when a client pays the stated amount due on the monthly statement and they pay ahead of the due date, (I DON'T CARE WHAT COMPANY YOU ARE), you don't get to add to the amount due after the fact and then charge late fees!! If I could give less than ZERO stars, I would. ECSI is as inept as can be.

    • Evan P

      Date: 01/13/2023

      **** Heatland is the worst loan service I have ever dealt with.I had an automatic payment set up so would be sure to never miss a payment; they canceled my automatic payment method WITHOUT my permission, and did not notify me they did it. I then did not recieve bills by paper or email, despite never going paperless. When I finally did find out my payments were late, they had failed to notify and communicate with me until 45 days after the fact. By then, not only was I late due to their doing whatever they did or didn't do, they threatened to send my loan into default and to collections. Their communications and customer service is completely nonexistent. They consistently are the last company to get me my tax papers in an appropriate time.I cannot wait to never do business with **** Heartland again.

    • Christine R

      Date: 10/24/2022

      Exceptionally poor customer service! After several unsuccessful online attempts (over 10 tries) to login to my account, I tried to update my password which also did not work. Therefore, I called for support (multiple times). Eventually, after a 23 minute wait, I was able to speak to a representative who said she was part of a very large team. This makes no sense to me since it was so difficult to get through, took an exceptionally long wait time, and had no other options but to wait on the phone (couldn't leave a call back number or chat online). Then, after I explained my problem, her first response was "I'm sorry for your inconvenience, can I take you balance payment over the phone?" NO! I'd like support logging in so I can see my balance first. In addition, I have a remaining balance from an older child who has not been in the school system for 4 year. I cannot request a refund nor can I apply that balance to my current child's balance. What happens to that money?

    • Darrell T

      Date: 10/19/2022

      Very disrespectful Company and horrible credit card service and card machines that break down all the time. They cost my company thousands of dollars. DO NOT USE THEIR SERVICE. Their rep called me asking to get my business back for my company. I told them I'm not interested and on the NO CALL LIST. He calls back 4 more times to argue with me. Very unprofessional rep. I would rate them 0/5 if I could. When they came to fix THEIR software issues they charge us to send out an IT personnel to fix the issues additional to the exceptionally high service fees.

    • Clarissa B

      Date: 09/09/2022

      If you are a college or grad student, please DO NOT take out a loan with Heartland ESCI. DO NOT. I took a loan out while I attended **** (c/o '14) and am just about to finish paying off the loan in Oct 2022. Initially it seems like a great idea because the loan amount is very low and while in repayment you pay 4 months out of the the year (eg. I repay every Jan, Apr, July, and Oct) of every year. This has turned out to be one of the worse experiences. My first issues with this company was that they would also recommend you go paperless for correspondence. I did. However, the company is horrible with correspondence. I never got any emails informing me about upcoming repayments. One time I actually missed a payment and the company offered no ***** when I explained I hadn't received correspondence. Their recommendation was for me to go back to having paper correspondence. I did. Recently, the company has a system error where consumers were sent emails saying they were behind on payments. You can imagine the inconvenience this was for many people. I tried to get a hold of a live agent for over two days. When I finally got a hold of someone I was given an "I'm sorry". Extremely frustrating that consumers are expected to have all the patience and ***** the company makes a mistake but the same is NOT reciprocated when the company makes a mistake. Please don't do it. Don't work with this company.

    • Michael D

      Date: 09/06/2022

      Hey schools - are you looking for a company that will act as an intermediate between your cafeteria and your student's parents so that they can drive them to madness with frustration, make it impossible for them to contact customer service, and also skim money off the top that your school will never see - then you should do business with Heartland Payment System's MySchoolBucks.com. The ultimate in scam software that abuses both sides (schools and parents), MySchoolBucks pretends to make collection of cafeteria money easy when in fact all it does is make money off both sides while causing innumerable problems.

    • Weston B

      Date: 07/20/2022

      Absolutely awful! Bait and switch company. If I could leave a zero star review, I would. This is a credit card processing company that came into my small business promising everything. I regularly do high transactions ($5K+) and Heartland and their sales person Ryan ********** said that wouldn’t be a problem. Well it is. This company has now terminated my service with them because my business is viewed as “high risk”. I’ve been in business for ten years. They are now holding $30,000 of processed credit card transactions for the next thirty days from me. Watch out for Heartland. They will over promise and under deliver and then use your money to pad their pockets for interest. Crooks, all of them


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