Reviews

This profile includes reviews for Heartland Payment Systems, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Heartland Payment Systems, LLC has 106 locations, listed below.

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  Heartland Payment Systems, LLC

  null Edmond, OK 73013-5775

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  Heartland Payment Systems, LLC

  300 Carnegie Ctr Princeton, NJ 08540-6249

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  Heartland Payment Systems, Inc.

  One Heartland Way Jeffersonville, IN 47130

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  Heartland Payment Systems

  8422 Ramshire Ln Fort Wayne, IN 46835-4472

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  Heartland Payment Systems

  1401 N Mulberry Ct Nixa, MO 65714-8445

Review Details

• Review fromCharmian G

  Date: 05/13/2025

  On April ****** and May ****** Heartland Payment debited each of my 3 checking accounts for Credit Card Processing fees which more than doubled my normal fees. Instead of my charges raging from $3,000 to $5,000 they went to $10,500 to $11,300.00. They also charged each account a $499.00 technology fee. When I reached out to them I never received a phone call instead they emailed me without leaving a number to call to discuss this increase. They offered to refund us $4,000.00 plus $499.00 per location if I would sign a new contact. I have yet to talk with anyone to get a refund for the $35,000 that they have over charged us so far.. If I do not sign a new contract I am out all this money. Our contract was still in effect when they charged us this increase, This is very dishonest almost Blackmail to get us to re-sign with them.

• Review fromCARLOS V

  Date: 05/08/2025

  My company, **********************************, processed two transactions from a customer who later used fraudulent credit cards:Transaction 1: $6,666.72 Transaction 2: $13,333.41 Shortly after recognizing unusual activity, I immediately reported the transactions as fraudulent. Despite this, Heartland took no action to protect my business or to investigate the matter properly.Heartland processed chargebacks for the same two transactions, but did so in a manipulative and financially damaging way:They issued the chargebacks in nine smaller transactions, all on the same day, which triggered extra fees and severely impacted my cash flow.They then re-processed the chargebacks again for the same original amounts, leading to duplicate losses and compounding the financial damage.Following this, I filed a dispute with my bank. As a result, my bank successfully recovered a portion of the money from Heartland on my behalf.Heartland closed my merchant account without any prior notice, causing:A sudden loss of credit card processing ability Operational disruption and emergency account setup with a new processor A measurable decline in business sales and sustainability This unilateral closure with no due process or explanation constitutes both a breach of contract and a failure of business duty.Instead of resolving this properly, Heartland has engaged *************************, a debt collection agency, to collect the already recovered and disputed amount

• Review fromJames P

  Date: 05/01/2025

  This company excels at sneaking extra fees and other charges onto your monthly merchant statement. It is always wise to examine it closely and make sure they're not gouging you. If you have to call them, then good luck and you also had better summon some patience. It will take forever, and you will likely never resolve your issue.

  Heartland Payment Systems, LLC

  Date: 05/02/2025

  Hi *****, thank you for bringing your concerns to our attention. We appreciate the opportunity to work with you directly and are glad we were able to provide support and a resolution. We take customer concerns seriously and remain committed to delivering helpful, reliable service.

• Review fromCharlotte S

  Date: 04/16/2025

  Recently hit with a hidden technology upgrade fee $555.00/company for 8 companies no matter the size. Heartland with over 1 million customers should be on the next episode American Greed.

  Heartland Payment Systems, LLC

  Date: 04/21/2025

  Thank you for taking the time to share your experience were truly sorry to hear about your
  frustration, and understand how changes can impact your business. At Heartland, were committed to supporting small businesses with technology and services that make day-to-day operations easier and more efficient. Wed appreciate the opportunity to learn more about your specific concerns and see how we can help. Please reach out to us at ******************************* and a member of our team will follow up with you directly. Thank you again for your feedback.

• Review fromAshton B

  Date: 04/04/2025

  My husband and I have used Heartland with both of our businesses, one for several years, the other is only a year old. Since the beginning of the year, we have noticed the fees they were charging us were becoming extremely varying. One month 5%, the next 9%, our last charge was 44%. It is impossible to make a profit as a small business with them changing the percentages on a whim. They are basically robbing people with 28-44% rates. DO NOT USE COMPANY

• Review fromShawna M

  Date: 04/03/2025

  I wouldnt give heartland one star but you dont have a choice on here. after their heinous charges. They also you with unexpected HUGE fees out of nowhere and when you refuse to pay them they take them anyway. Terrible company and terrible customer service Im just hoping theres a class action lawsuit for this!!

• Review fromThomas T

  Date: 03/06/2025

  I have used Heartland since May of 2019 and I had been very happy with them until they started to add more and more fees to their processing *********** August, 2024 they added a $254 "Infrastructure upgrade fee." This is on top of their $245 annual fee.Then in October they instituted a $.25 batch fee - not much but it adds ***** December they raised the Termination Fee from $295 to $****** March they are imposing a $499 "Technology Upgrade Fee."They also doubled the *** Non-Compliance Fee to $200/mo. All these fee increases in 7 months is a lot for a small business to endure. There are plenty of alternatives out there.I'm leaving at the end of the month.

  Heartland Payment Systems, LLC

  Date: 03/10/2025

  Hi ******, thank you for reaching out to us about this situation. We apologize for the inconvenience you've experienced and have escalated your review to someone who will reach out to you directly. Thank you for your time and patience.

• Review fromAnthony N

  Date: 01/21/2025

  First off let me start with this company should not be in business. Especially with reading the reviews after my horrible experience. They take your money and run with it! Horrible explanations on how the process works along with unethical business practices. They charged my bank account without my permission and took my money without providing ANY software, services or hardware. They talk up the company like its the best thing sense sliced bread, take your money then never send you anything then make excuses on to why.

• Review fromJennafer H

  Date: 11/29/2024

  This company took $300 right out of my account for a infrastructure fee. I am a small business with very low revenue from just starting out. So not only did they chargr me 3.3% for each transaction they also just took $300 additionally. They were rude and I canceled my service. There are other merchants out there better than Heartland. These folks are unprofessional and obviously struggling keeping business, considering they just make up a infrastructure fee to take your money to keep their business going. ***.

  Heartland Payment Systems, LLC

  Date: 12/03/2024

  Hi ********, thank you for reaching out to us about this situation. We apologize for the inconvenience you've experienced and have escalated your review to our team. Thank you for your time.

• Review fromPaul K

  Date: 11/06/2024

  Was being charged 2.5% per credit card swipe then went up to 11%. Latest charge was $909.45 for 2 charges totaling $3500 for the month I quit them. Tried to resolve it but nothing happened. WATCH OUT!! Id leave no star review but doesnt allow me to

  Heartland Payment Systems, LLC

  Date: 11/07/2024

  Hi ****, thank you for reaching out to us about this situation. We apologize for the inconvenience you've experienced and have escalated your review to someone who will reach out to you directly. Thank you for your time and patience.