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Business Profile

Shed Builder

Timber Creek Structures

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Timber Creek Structures's headquarters and its corporate-owned locations. To view all corporate locations, see

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Timber Creek Structures has 2 locations, listed below.

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    • Timber Creek Structures

      3843 Youngstown Rd SE Warren, OH 44484-2836

    • Timber Creek Structures

      3903 Belmont Avenue Youngstown, OH 44505

    Customer Complaints Summary

    • 224 total complaints in the last 3 years.
    • 26 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/29/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.

      That is the same Answer they have given across multiple complaints and even then they take forever to deliver. All of a sudden now they are on the way when last week they couldn't tell me when they would be built? I do not believe or trust that.  I don't know who responded to this complaint from the business saying they talked to me multiple times but the only person I have talked to since purchasing in october has been *****. I just want my $5,500 cash returned and be on my way. 

      [Provide details of why you are not satisfied with this response.]

      Regards,

      *****************************



      Business Response

      Date: 01/29/2024

      Buildings Will b coming soon talked to u **************** **

      Business Response

      Date: 01/29/2024

      Can have them delivered by the 15 th of February or there is a 25 percent cancellation fee. And once u cancel it takes 8 to 12 weeks for a refund. Let me know call me if u would like **********

      Customer Answer

      Date: 02/05/2024

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.

      I doubt they will still be delivered by the 15th. If not the **** State AG has already offered assistance in getting a full refund back in a much more timely manner 

      Regards,

      *****************************



    • Initial Complaint

      Date:01/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased coop on 9/11/23.Within 1 month, water was leaking inside the coop coming from the nesting boxes.The company took more than 2 weeks send someone to fix the problem.Unfortunately, the problem was not fixed, or whatever temporary solution now is broke again.Ive called timber creek letting them know we have water coming in again. Its been over two weeks with no solution.Now, we have water coming in from the roof/ceiling and mold growing.Weve had 3 chickens die. Now the solution is a complete refund as we have mold, due to their negligence.

      Business Response

      Date: 01/29/2024

      Handled

    • Initial Complaint

      Date:01/24/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid cash for a shed 10x16 lofted gallery blue painted serious grey on 11-16-2023 to be delivered in three weeks, sales person Heather Franklin serial number 1016L. 234-228-4581 keeps referring me to Sandy 330-766-3476 at the office, her phone is blocked so she used another number 330-301-2492 and her response is I will check and get back to you. I actually on market place sent Tim the owner a message and he told me to call the office. No date and no communication for delivery. I was told because I paid cash I could get it in three weeks.

    • Initial Complaint

      Date:01/16/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  ** I want to note that they have told me over half a dozen times that they were going to deliver the building and even called saying it was coming in 5 days and then the same week in the next two days and still not bring it.  When I would call back, they would either say it is in the queue to be built still, or I have no idea and I will have to call you back and never would. **

      Regards,

      ***************************

       

       

      Business Response

      Date: 01/17/2024

      Will get u delivered ASAP. Sorry for the wait. **

    • Initial Complaint

      Date:01/16/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, which stated that they will build me a new gazebo & offer me a $300 dollar discount off the balance & deliver the gazebo within 2 weeks from 1/16/24, and I find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.    

      Regards,

      Babatunde Fafiyebi

       

       

      Business Response

      Date: 01/17/2024

      Spoke with him yesterday working on delivery.  **

    • Initial Complaint

      Date:01/02/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $1500 up front to get a half price shed built and delivered. Was told it would be 2-3 weeks for delivery and that was over 3 weeks ago. ****** girls are the nastiest people I have ever dealt with in my life. As of now they can't even tell.me when they will begin to build my building. I want my shed delivered asap

      Business Response

      Date: 01/02/2024

      The only way they would b nasty is if u were nasty with them. 

    • Initial Complaint

      Date:01/02/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 10-04-2023 i paid for in full $3750.00 for a 12 x 20 barn syle building with partial loft. after many many phone calls and different excuses everytime as to why i havent received it yet here is where i am at. i was told by ****** at purchase the building would be delivered in 8 weeks. we are now going on 13 weeks. ***** did tell me it hasnt even been started yet on construction. i have terminal cancer and told ***** this and said i needed asap so that i could finish the inside for my wife ( she shed) before i am gone. the last phone conversation ***** said january 5th she would get the schedule and let me know. is this just another excuse? i just want the building i paid for in full delivered. *** the owner i have never been able to talk to as he is always unavailable.

      Business Response

      Date: 01/02/2024

      Office ************ . Will get u a date. Wrong way to go about it. 

    • Initial Complaint

      Date:12/28/2023

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      09/09/2023 I spoke with Keith cullison sales rep for timber creek structures to order a 14ft by 24ft garage. Keith informed me that it would be 13 weeks to build and deliver the shed I wanted, but he has a 12ft x 28ft garage sitting on his lot at 3903 Belmont ave, Youngstown Ohio that he could sell me for $5000 cash and it would be delivered in 3 to 7 weeks. To me having the shed that much sooner made up my mind that I would take it even though it wasn't the size or color I wanted. My family and I drove up to Keith's lot that same day (09/09/23) and I was able to inspect the shed inside and out, it looked great to me, I signed the paperwork and handed Keith $5000 cash as I was told.

      4 weeks later (10/10/23) I called the office to get an update on delivery time, I spoke with Tim and was told that it was on schedule and would be delivered by the end of October.

      After not hearing anything about the garage I contacted the office again and spoke with Tim on 11/07/23, at this time I figured out how the business was run, I asked about getting a refund as I needed the garage, he said "sure but there will be a 50% cancelation fee" along with many excuses. So afraid to lose $2500 by canceling I agreed to wait as he told me delivery will be the following week or the beginning of the next.

      12/02/23 after not hearing anything yet again I made another call and got the answer of within a couple weeks.

      12/11/23 I found a picture in one of their Facebook adds of my shed delivered to someone else's property, I texted Keith cullison the sales rep and asked if my shed was still sitting on his lot he replied "no it was picked up last week to prepare for delivery" which i already knew that was a lie and the picture I found of the shed on another property still had green leaves on the trees which in December does not happen.

      12/12/2023 I spoke to Tim yet again, he confirmed the shed had been sold and delivered and told me they would build another and deliver in the next 2 week

    • Initial Complaint

      Date:12/28/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 10 x 16 foot building on August 5th 2023. I was told it would take 2 to 8 weeks to be delivered. At the 7th week, I received a call that they were behind schedule and had to push my delivery back an additional 8 weeks and would be around Thanksgiving. I have called 1 to 2 times each week and still do not have a delivery date. This was all paid upfront and I have not received any resolution from calling the company. Each call I am told they are sorry and for the last 3 weeks I have been told it should be delivered next week.

      Business Response

      Date: 12/28/2023

      Coming soon.

    Timber Creek Structures is NOT a BBB Accredited Business.

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