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Business Profile

Shed Builder

Timber Creek Structures

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shed Builder.

Complaints

This profile includes complaints for Timber Creek Structures's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Timber Creek Structures has 2 locations, listed below.

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    • Timber Creek Structures

      3843 Youngstown Rd SE Warren, OH 44484-2836

    • Timber Creek Structures

      3903 Belmont Avenue Youngstown, OH 44505

    Customer Complaints Summary

    • 224 total complaints in the last 3 years.
    • 26 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/05/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a building in October 2021,
      My building has not been delivered or a refund of my down payment. I have repeatedly asked about my purchase or a refund and all I get is a call saying they will call me later in the week to let me know when it will be here and then I get nothing from them. I have been patient with them but a year and it's still not here. I believe that they took my money and had no intention on bringing my building. I need your help in this matter to see what my options are and I will be contacting my bank to see what options I have with the bank and my money. I don't think they will be bringing my building and or give me a refund. One year is long enough and I'm done waiting. I will be waiting for a response about this matter. Thank you

    • Initial Complaint

      Date:10/04/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a deck on May 20,2022. Told it would be **** weeks. Still have not received my deck. No communication from them. I have traded several time to contact them. Paid our first payment on May 20, 2022. No refund and no deck. I just want our deck delivered.

      Business Response

      Date: 10/14/2022

      Call3d several times she won't answer the phone

    Timber Creek Structures is NOT a BBB Accredited Business.

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