Complaints

This profile includes complaints for Timber Creek Structures's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Timber Creek Structures

  3843 Youngstown Rd SE Warren, OH 44484-2836

• 

  Timber Creek Structures

  3903 Belmont Avenue Youngstown, OH 44505

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I talked to ******* the sales rep on the phone on 2/2/24. We went over the 12x 28 building to customize it to my needs. The end run ins were to be larger 12x 12 and the smaller tack shed.
  I was contacted on Feb 7th by a couple different people from Timber creek the windows were not going to fit were they were supposed to be. I agreed to have the windows put into the doors.
  I assumed this was due to me requesting a smaller tack room and larger stalls.
  When the building arrived on 2/9 the windows were much larger than in the picture of what I had selected. I still liked it. I liked the building itt’s self. As my husband and I were getting the run ins ready we didn’t feel it was 12 x 12 so we ended measuring it and they are only 9’7” so I texted ******* 2/10 told her. She immediately argued that is not what I ordered and just said they were coming to take the building back and I would be out what I already put into it. I received a call later that day from Lana Baldwin who claims to be the owners sister n law. I explained it to her and I told her I knew there was no way I ordered 10 foot run-ins when we get horses from the forestry service and the BLM and they requirements are 12 x 12 I was supposed to get the smaller tax shed with the larger run-ins, she said they would make the first couple payments to make it right payments due and they didn’t make it .

• Initial Complaint

  Date:03/04/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 7’ x 8’ ramp with my 16x20 building. Building was delivered, however the ramp was not on the truck. Driver told me to call the company. I emailed Tim, who informed me that they were too busy to make another trip down. He suggest I drive the 1 hour and 45 minutes and pick it up myself.
  
  I asked for a credit to the account. Was told to call the office which I did and left a message of my request. No returned call nor has a credit showed on my account.

• Initial Complaint

  Date:02/29/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:

  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***************************

  ---

   

   

  Business Response

  Date: 02/29/2024

  Must be a rent to own . 

• Initial Complaint

  Date:02/28/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered shed from Keith 7/3/23. Told it would be 3-10 weeks. Paid in full, $3,922. (check attached) 3-10 weeks passed so I reached out. (notes attached)
  9/19 Called Keith to ask about shed. Told me to call the office, said he would also call them. Called office, no answer. Left message. Called again throughout the day, no one ever answered. Calls straight to voicemail. No one called.
  9/20 Spoke with lady in office (did not get her name - my fault) She said the shed was going to the line on 11/27. I was OK with this.
  11/25 Saturday - not expecting anyone to answer - I called to leave a message to confirm that the shed was going to the line on Monday.
  11/27 No one returned my call on Monday so I called them. Lady said it was on the floor, would be built this week, takes about a week, will keep me posted.
  12/18 Called to see why the shed didn't come; told will call me tomorrow with more info.
  12/19 no call.
  12/20 lady answered phone, will have secretary call me. Someone called later, they have no update, can I please call after the holidays.
  1/2/24 11:52 am lady answered, promised me a call back. No call. Called back, got the after hours message, left message, lady called, said quote: "I can put you on the for the 29th". I said OK.
  2/1 left message asking for call back.
  2/2 called at 10:30 am, left message; received call-shed is still on the line, will get a call between 3 -5 pm the day before delivery.
  2/16 lady answered, will have someone call me, no call, called again at 1:44pm, lady told me they are behind due to the holiday and weather (??) will call me back with an update - no call came; called Keith after that - he said he would let the boss know.
  2-18 Tried to reach via facebook, salesman said they will help "unless u k3ep (sic) on with this nonsense" (conversation attached for proof) - no call.
  2-20 called office, will have shed in 2 weeks or less
  2-28 HUSBAND got call, shed will be built 3/25, sorry for the delay
  I am done. It has been almost 9 months
  .

• Initial Complaint

  Date:02/28/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a shed on 12-19-23. They told me over the phone that it would be delivered in 3 weeks. When I got there and paid for it they then changed to 3-10 weeks delivery. They told me that it would be delivered on February 22. I called on February 22 and she said she didn't know when it would be delivered. I have repeatedly called and have been told by the lady that she would talk to "him" and let me know if they have a delivery date. I never get a call back and now they are not answering the phone. I paid 1601.25 for the shed which was already there and built when I paid for it.

• Initial Complaint

  Date:02/23/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order for a 8×16 deck. Payed a down of 99$. Was told to take my current porch down. I did so as asked. Everytime I've called for 2 month they've been giving me the run around. Now I've asked for my deposit back and the will not answer when I call or return my msgs. They owe my deposit back at the very least.

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
  
  [Provide details of why you are not satisfied with this response.]
  
  Regards,
  
  *********************
  
  
  
  g to send someone else out for a second opinion. My husband left them message's telling them to come and get it it's junk. No response . I texted them and they said they would call me 2/10/24. Nothing at all since.please help

  Business Response

  Date: 02/14/2024

  If there is a problem call the office. We will build u a new on a swap it out. Office **********. **

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 12x24 Garage from TimberCreek Structures on 11/2/23. I received delivery of the shed by 11/16/24. Unfortunately, the garage door on the structure had a faulty/broken garage door tensioner. The garage door tensioner rod that allows the main garage door to open and close was bent and wouldn't allow the door to open and close. So I have been unable to use the garage to store the bigger items I wanted to store in there during the winter (that's why I bought this garage).I called and spoke to their customer service on 11/17/23 about this issue and sent them pictures as they requested. They understood it was delivered that way and their fault to fix. They said they would send out the technician to replace the broken tensioner.But no one ever comes to fix it.Every week I message them on the phone, and every week they reply back quickly saying they will get their technician to my property to fix the issue. And no one ever comes to fix it.It is now 2/12/23 and nobody has come to fix this issue as they promised. It's absolutely ridiculous at this point, 3 months later, when they continually make and break promises to get this resolved. I have all the pictures of the broken tensioner I sent them back on 11/17/23 and all the messages where the empty promises told me not to worry and that this would get fixed right away.

  Business Response

  Date: 02/12/2024

  WILL GET HANDLED ASAP. 

• Initial Complaint

  Date:02/09/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found a chicken coop that was being advertised by ******************************* at Timber Creek Structures that I wanted to purchase. They gave me a custom built option so I went with that. They received my money 11/13/23 and my contract says 3-6 weeks. I called 10 weeks later after not hearing anything and after many calls and finally a call back they said a truck was broke down and theyre behind on the builds. I understand, as Im an understanding person. They told me it would now be end of January, beginning of February. It is now February 9th, ************************** that they still have not started the build and a refund would take 12 weeks. ******* will not answer my text messages anymore and ***** just keeps saying she will check. I have chickens living in a GARAGE because I took their word that my coop would be here at a reasonable time. Communication is key, especially when they have almost $1200 of mine. I thought they were a reputable company until reading all the terrible reviews on the internet and now Im thinking Ive been scammed. If my shed isnt here in 3 weeks, I will be taking court action. Ive been more than nice, and it has gotten me no where.

  Business Response

  Date: 02/09/2024

  JUST CALLED 6 X IN A ROW TO GIVE HER A DATE AND NO ANSWER . WE WILL B OPEN MONDAY 9 TO 5 . U R WELCOME TO TAKE WHATEVER ACTION U WOULD LIKE. WE SELL CHEAP AND RUN BEHIND SCHEDULE.  HAVE A GREAT NIGHT

• Initial Complaint

  Date:01/30/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:

  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *************************

  ---

   

   

  d in 2 weeks. Jan 5th, I called for an update, the receptionist was unavailable, I had been told she is the ONLY one who has any information and unfortunately she rarely had answers or returns calls. I'm still waiting..Today is January 29th, so I called today....the update is.... The contract is laying on the desk. It DIDNT go to start construction in December like the call had indicted. I was informed they were behind and partly that was due to the cold weather. And that they would be in touch. I'm a senior citizen, I don't have money to burn. I was purchasing this new shed to protect my personal belonging from the weather. I can't afford to buy another I pray my belongings aren't damaged waiting for my building. I purchased in Sept. Plenty of time for completion before the weather changed.Hoping for a positive outcome soon.

  Business Response

  Date: 01/30/2024

  Will get her delivered next week. Office will call today. **