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Business Profile

Shed Builder

Timber Creek Structures

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shed Builder.

Complaints

This profile includes complaints for Timber Creek Structures's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Timber Creek Structures has 2 locations, listed below.

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    • Timber Creek Structures

      3843 Youngstown Rd SE Warren, OH 44484-2836

    • Timber Creek Structures

      3903 Belmont Avenue Youngstown, OH 44505

    Customer Complaints Summary

    • 224 total complaints in the last 3 years.
    • 26 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/26/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June the 16th 2021 I put down $5400 dollars for a 16x28 garage to be built on site they told me 2to 3 weeks it would be built on site 3 months goes by will multiple phones calls and all lies then was told they was going to build it and deliver it , well that hasn't happen so I wanted to cancell it in October and they never acknowledge it till Nov 2nd so i have been waiting on a refund which they told me would *********** to 12 weeks and it's been 12 weeks they won't return messages or answer there phones they want me to pay a restocking fee of 25% for what they breech the contract straight forward i have every message , text and all paperwork, and receipts where ive had to pay storage because of there lies , Don't trust this company at all !!!

      Business Response

      Date: 02/05/2023

      Spoke with *********** and he agreed to take his building.  

    • Initial Complaint

      Date:01/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:



      I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of my decision appear below.



      [Provide details of why you are not satisfied with this response.]



      Regards,



      ****** ********





      im not positive in the response we got they said it is done and will be delivered first 2 weeks of febuary it sure happened quick considering there response to first conplaint we didnt exist so if we do receive our shed i will up date it until its received i dont trust there words hope it the truth but as of now not to promosing thank you

      Business Response

      Date: 01/23/2023

      I dont understand what he is saying.  

    • Initial Complaint

      Date:01/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/11/22 I ordered a shed from Timer Creek Structures ********************************************************************** **************. I was told it would take 3-4 weeks. As of today I have not yet received my shed or the refund that I requested the end of October. I asked to be refunds ($2,821.47) the down payment which was half the cost. I have been given the run around throughout the process. They change their stories and dates. I am a single mom and this is a financial burden for my and my children. Please please help me

      Business Response

      Date: 01/20/2023

      Glad to refund it is 6 to 12 weeks from cancellation date for refund. **

    • Initial Complaint

      Date:01/19/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 2/28/2022 I signed a contract on invoice number 73-14510 for a 14x40 ********************* totaling $14,554.86. I paid the deposit of $7,277.43 and was told me building would be built in 16 weeks. I have heard every excuse from them on being short staffed and delayed but yet they are still advertising that they are selling, building and delivering sheds all the time. I'm trying to be patient but it's been almost a year. All I'm asking for is my building .Pricing has went up so it would cost more for me to get a building from someone else now so unless they want to pay the difference they can build my building now

      Business Response

      Date: 01/19/2023

      Will b getting it delivered soon

    Timber Creek Structures is NOT a BBB Accredited Business.

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