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Business Profile

Shed Builder

Timber Creek Structures

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shed Builder.

Complaints

This profile includes complaints for Timber Creek Structures's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Timber Creek Structures has 2 locations, listed below.

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    • Timber Creek Structures

      3843 Youngstown Rd SE Warren, OH 44484-2836

    • Timber Creek Structures

      3903 Belmont Avenue Youngstown, OH 44505

    Customer Complaints Summary

    • 224 total complaints in the last 3 years.
    • 26 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/11/2023

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an 8x12 chicken coop, paid in full on October 7, 2022 for $2,133.93. I was quoted 4-6 weeks. I continued to make daily and weekly calls with no return phone calls. I finally talked to someone that told me it was done, but waiting for the owner to release for delivery - that was before Thanksgiving. The next time I finally got ahold of someone they told me it hadn't been started and they had issues with staffing. No one could confirm if it had been completed or not. Then I was told it would be delivered the last week of December or first week of January. I called and they told me they didn't work the last week of December due to the weather. I asked for the drawing and dimensions to be sent to me again to ensure proper placement of the blocking - and no one sent it. NO ONE will answer the phones or return a phone call. I need this coop or I want a full refund.

      Business Response

      Date: 01/11/2023

      She is scheduled 

    • Initial Complaint

      Date:01/05/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been told so many different dates my cabin would be delivered. I asked the owner when itll actually be delivered he got snippy with me and told me Im driving him crazy and I have screenshots to prove it. I paid a month down payment because Im renting to own it. I ordered it back in march.

      Business Response

      Date: 01/05/2023

      SHE IS BEING DELIVERED TODAY AND SHE WAS DRIVING ME CRAZY. 

    • Initial Complaint

      Date:01/03/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *************************************

       

       

      ey just wanted people to cancel so they could get 25%.

      Business Response

      Date: 01/03/2023

      Can't not give anything off money wise but can offer her a free ramp. We r working on getting everyone delivered. And will have it to her by the end of the month or sooner. 

    • Initial Complaint

      Date:01/03/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *********************************

       

      Very thankful to your delivery man, ********************, for his assistance in resolving this. 

      Business Response

      Date: 01/03/2023

      Building is complete and will b scheduled for delivery this week. **

    • Initial Complaint

      Date:12/27/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      we placed an order with timber creek shed on sept 8 2022 put down deposit was told 4-6 week delivery pain ***** dollars i didnt have to put down a level pad for shed and as of december 26 still NO SHED call said they will get back nothing call always recording i want my deposit and the money i didnt have for pad I WANT TO CANCELL SHED that is still not here put of pellet deliviery due to there false lies now no money no pellets no shed to me this company is a major SCAM thank you

      Business Response

      Date: 12/27/2022

      No customer under that name. **

    • Initial Complaint

      Date:12/05/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       

       

      and since it was alittle bigger shed 10x20 they built a few of the smaller size sheds and have no intention of building ours. I do believe that there so called contract is null and void after almost 9 months *** I want a full refund. They have since stopped answering there phones , packed up from where they were selling them from and they are no where in sight. If I do find them I am going to *** them and warn everyone to not do business with this shoddy poor excuse of a company.

      Business Response

      Date: 12/05/2022

      Will reach out today to ******************* and get a delivery date and a free ramp. 

    Timber Creek Structures is NOT a BBB Accredited Business.

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