Complaints

This profile includes complaints for Timber Creek Structures's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Timber Creek Structures

  3843 Youngstown Rd SE Warren, OH 44484-2836

• 

  Timber Creek Structures

  3903 Belmont Avenue Youngstown, OH 44505

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *********************, my husband, *********************, and I purchased a shed from Timbercreek Structures in the first week of June 2022. We paid 50% of the total cost on that date, $3,023.14. We were told at that time that the timeframe for delivery would be 8 to 15 weeks. The 15 weeks came and went and we heard nothing from TCS. We began calling them on a regular basis starting in September of 2022, On January 9, 2023, we were told our shed was projected to be ready for delivery "the first week in February if not sooner." We have made 15+ calls since then and have still not received our shed nor any answers as to when our shed will be ready.If we were to back out of the agreement we lose 80% of the 3k we put down and according to ****** reviews, those who have requested their 20% back have not received the funds. Today is February 24, 2023. It has been 37 weeks and 5 days, more than double the time we were quoted for this delivery. We have been given no answers, no apology and no monetary compensation. We are seeking one of three resolutions: 1. Delivery of purchase 2. Delivery with price adjustment 3. A full refund

  Business Response

  Date: 03/06/2023

  Will b delivered soon. 

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:

  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***************************

  ---

   

   

  Business Response

  Date: 02/21/2023

  SPOKE WITH ***** TOLD HIM WE WOULD GET HIM DELIVERED ASAP. **

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 16x24 garage as a gift for my father. When I ordered, the man was very kind and we told him everything that we wanted with the garage and he told us it would be finished in **** weeks. When checking in that time changed to 16 weeks but we werent upset about that. However, they called a week before making the garage to tell us that the company had changed and they couldnt make a 16x24 and wanted to change it to a 14x28. We were upset about it but settled. The evening before they wanted to deliver the garage they called my father to tell him it would be delivered the next day even though my father had an important appointment that day. When I spoke to him (*****) he was extremely rude and said that it had to be delivered that day so he could get his money from the Rent *************** He also proceeded to tell me if we didnt let them deliver that they would cancel my order completely and sell it to someone else but I would still be charged for the permit and down payment. Completely unprofessional as we waited 16 weeks for the garage to be built and had to accommodate their changes yet they wanted us to drop everything for them to deliver in less than 24 hrs of notice! Upon delivery, the garage was not as ordered. There were no windows and no electrical box that we had asked for. When approached about it, we were told that we would have to pay extra for that. I already paid for what we agreed upon so no I will not be paying extra! I expect a refund for the amount of the electrical box and the windows that were discussed. My contracts are also not for the same amount. My payoff should only be $8981.96 as I made a down payment of $367.04 but the new contract says I owe $9726.02! I will file suit over this being fraudulent.

  Business Response

  Date: 02/21/2023

  I HAVE NO IDEA WHAT SHE IS TALKING ABOUT SHE BOUGHT A RENT TO OWN SHED . PAYOFF HAS NOTHING TO DO WITH US. HER CONTRACT IS BETWEEN HER AND THE RENT TO OWN CONTRACT.  SHE NEVER PURCHASED ELECTRIC OR WINDOWS . WHAT SHE PURCHASED IS WHAT SHE RECEIVED. SHE CAN FILE ANYTHING SHE CHOOSES.TY

   

• Initial Complaint

  Date:02/17/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:

  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. But I've heard this before. So I guess we shall see.

  Regards,

  *********************

  ---

   

   

  Business Response

  Date: 02/17/2023

  Will get out as soon as possible. **

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a shed on September 2022 was told it would be 4-6 weeks delivery its going on 5 months and we have no shed. They keep giving us excuses and won't refund our $1,500 deposit because it's nonrefundable on the contract. I have requested a refund due to them not providing delivery within the 4-6 week period like we were told and its on the contract as well. They refuse to give us our $1,500 refund. They actually told me if I cancel they keep my $1,500 and charge me another $25.00 for canceling. I just read their reviews and it seems this is a pattern of theirs to do people like this. We trusted the salesman and now wished we would not have. What can we do?

  Business Response

  Date: 02/25/2023

  Building is in biild process .