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Business Profile

Shed Builder

Timber Creek Structures

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shed Builder.

Complaints

This profile includes complaints for Timber Creek Structures's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Timber Creek Structures has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Timber Creek Structures

      3843 Youngstown Rd SE Warren, OH 44484-2836

    • Timber Creek Structures

      3903 Belmont Avenue Youngstown, OH 44505

    Customer Complaints Summary

    • 224 total complaints in the last 3 years.
    • 26 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/21/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *****************************

       

      I will remove this complaint as long as my building is delivered in a reasonable time. Thank you.

      Business Response

      Date: 03/21/2023

      Working on getting them delivered. **

    • Initial Complaint

      Date:03/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 5,2023 I purchased a 8x12 shed and I paid in full using a check. I was told that the shed would be delivered in 1-4 weeks after purchase. After several calls,many of which were unreturned to this company I have not received a shed. If they are unable to provide me with the shed I paid for I would like my money back.

      Business Response

      Date: 03/21/2023

      Will.get delivered asap. Th

    • Initial Complaint

      Date:03/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a 12x40 shed on August 17th. I was told that it would be 8 to 10 weeks for delivery. It has now been almost 7 months and I cannot get a straight answer from anyone. I was told that I cannot get a refund for 10 to 12 weeks and that I would have to pay a restocking fee of 25% if I did cancel my order even though they are the ones in breach of contract.

    • Initial Complaint

      Date:03/09/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a shed on 9/27/22, was told it would be delivered in 8 - 12 weeks ( also shown on receipt ) it is now march 8th 2023 and not only do I not get a delivery date. Its been over 5 months no call back. I paid 1/2 down with a discover card and the balance to be paid on delivery.

    • Initial Complaint

      Date:03/06/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********.  The business has told me that they will deliver the storage shed ordered at the end of this week.  If the business delivers the shed by the end of this week, or at least by the end of next week (3/17/2023) I will consider this complaint resolved.

      Regards,

      ***********************

       

       

      Business Response

      Date: 03/06/2023

      Will **********. 

    • Initial Complaint

      Date:03/06/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a shed from this company and paid cash. I was told it will be delivered within 6-8 weeks of purchase. I ordered and paid for ******** on 7/8/2022, today is 3/4/2023. Still no shed. Ive called this company numerous times. I either get excuses and new promise dates or they ignore my calls altogether. I would seriously like my money back at this point. This company is still listing sheds for sale on ********* and offering some as repos or customer cannot accept. This makes no sense to me. How is this company still in business?

      Business Response

      Date: 03/06/2023

      We have talked to u multiple *************** will b delivered soon . 

    Timber Creek Structures is NOT a BBB Accredited Business.

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